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Work Background
AccentureManaging Director (Operations)
Oct. 2018Greater Los Angeles Area● Lead a number of Accenture's global Software & Platform clients
● Full P&L, operational delivery, and growth responsibility
● Portfolio of work includes finance & accounting, customer service, interactive marketing, sales operations, supply chain, HR and trust & safety operations
● Delivering innovation and helping clients with their journey to AI and the cloud by implementing industry-focussed technology in their business
Deluxe Entertainment Services GroupPresident and CEO
Nov. 2016 - Oct. 2018Greater Los Angeles Area● Head-hunted to lead a Private Equity owned global media company in restructuring, hyper-growth, and exit
● President and CEO of the newly established Localization business unit
● Doubled revenue and delivered significant operating margin improvements
GoogleHead of Language Services (Global)
Oct. 2015 - Nov. 2016Ireland● Responsible for scaling out more language capability to more of Google's products so that they look, feel, work, and sound natural to users in their own countries (in 75+ languages)
● Set up scalable localization operations to support Google’s continuous innovation and fast-paced product launch cycles across multiple functions and locations
GooglePeople Technology & Operations (EMEA)
Jun. 2012 - Oct. 2015Ireland● Delivered 100+ operational services, reporting solutions, tools, and technology that support current and future Googlers, as well as alumni Xooglers located in 43 countries in EMEA
● Implemented technology to optimize and enhance the candidate recruiting experience & internal Google employee experience with People Operations
● Managed the contingent workforce program, including policy & compliance of all temporary, vendor, and contractor staff in EMEA
● Responsible for people operations for acquisitions and M&As in EMEA
Acquired StartupSenior Vice President Global Operations
Jun. 2010 - May. 2012● Early stage startup focussed on custom video streaming solutions for broadcasters & content owners. ● Responsible for client operations (incl. PMO, solution architecture & deployment, customer support)
AccentureService Delivery Director & Consulting Senior Manager
Jul. 2000 - Jun. 2010EMEAOutsourcing & Operations
● European BPO Delivery Lead - HR BPO for technology, automotive, FMCG and telco portfolio - Finance transition and F&A BPO for various clients - Supply Chain and Order Management for Computer Hardware & Games
● Technology outsourced operations for Airbus (security clearance) Consulting
● Program management
● Application Management (Operations IT)
● Project Management (Operations IT)
● CRM implementations
● Shared Services/operations strategy
GijimaSenior Consultant
Jul. 1999 - Jun. 2000Strategy and technology consulting to financial services and resources clients (Formerly Bentley West Management Consultants, a part of AST Group, acquired by Gijima)
Telkom SAIT Architecture, Strategy and Planning
Feb. 1998 - Jul. 1999Emerging technology, middleware, business services, service oriented architecture
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