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Work Background
Silvermark Construction Services, Inc.Human Resources Manager
Apr. 2024 - Mar. 2025United States* Talent Acquisition & Onboarding: Led full-cycle recruiting, onboarding, and offboarding processes, ensuring a seamless experience for new hires and departing employees. Developed a candidate tracking system to enhance recruitment efficiency.
* Employee Benefits & Compliance: Managed benefits administration, including open enrollment, 401(k) maintenance, and EDD reporting. Oversaw garnishments and ensured compliance with federal and state regulations.
* Payroll & Financial Oversight: Processed bi-weekly payroll, maintained accurate employee records, and handled the depositing of incoming checks.
* Performance Management & Employee Development: Conducted annual performance reviews and implemented a structured 90-day tracking system for new employees to support retention and development.
* HR Operations & Employee Engagement: Maintained comprehensive employee records, assigned tasks to the HR assistant, and conducted weekly 1:1 meeting to ensure workflow efficiency.
* Strategic HR Leadership: Managed employee relations, developed policies, and streamlined HR processes to support organizational growth and compliance.
Community Housing Opportunities CorporationHuman Resources Generalist
Jun. 2023 - Mar. 2024Vacaville, California, United States• Working understanding of HR functions, principles, and best practices. • Experience in managing and maintaining accurate and complete files/archives. • Experience with data tracking and reporting.
• Proven ability to independently prioritize assignments when faced with heavy workloads, assignment changes, and administrative deadlines. • Strong independent decision-making and problem-solving skills and experience.
• Proficiency in standard computerized and networked business applications, such as Microsoft Suite and Google Suite, to create shared/collaborative documents in real-time. • Ongoing willingness to expand and update skills as needed. (See my LinkedIn Profile for Completions) • Ability to maintain confidentiality and handle sensitive information with discretion.
Bio-Rad LaboratoriesTeam Lead - Order Support
Mar. 2022 - Nov. 2022Hercules, California, United States* Collaborated with and supported the Customer Accounts team by conducting interviews, leading training and coaching efforts, and providing ongoing day-to-day guidance to ensure team success.
* Promoted to Team Lead; managed scheduling, role assignments, and monthly planning to optimize team productivity and coverage.
* Oversaw and analyzed team performance metrics in partnership with leadership, driving continuous improvement and accountability.
* Trained cross-functional teams, including a remote team in Japan, using Microsoft Teams to deliver consistent, high-quality onboarding and support.
* Acted as primary point of contact for daily procedural and call-related questions, ensuring fast issue resolution and clear communication across shifts.
* Collaborated on a global team to implement, test, and launch new software and updates, ensuring functionality and readiness before going live.
Bio-Rad LaboratoriesCustomer Accounts
Mar. 2017 - Mar. 2022Benicia, California, United States- Entering new account information into SAP system.
- Detailed research including companies and individuals applying for new accounts and updates. - Field customer emails from the new accounts queue including request for new/updated accounts, third-party freight request, tax jurisdiction request, blocking/unblocking accounts and processing of tax information.
- Ensure customer's business model is in alignment with Bio-Rad terms and conditions for setting up a new account. Communication with Finance, Global and Tax Department to solve problems related to Customer Master accounts.
- Updating of the SAP system of accounts with notes and attaching of files to ensure that each account has the most accurate information.
- Daily communication with the customer care staff to answer any and all questions regarding available accounts, the status of new account, etc.
Bio-Rad LaboratoriesNew Accounts-Temp
Jun. 2016 - Dec. 2016Hercules, California, United StatesEntering new account information into SAP system.
- Detailed research including companies and individuals applying for new accounts and updates. - Field customer emails from the new accounts queue including request for new/updated accounts, third-party freight request, tax jurisdiction request, blocking/unblocking accounts and processing of tax information.
- Ensure customer's business model is in alignment with Bio-Rad terms and conditions for setting up a new account. Communication with Finance, Global and Tax Department to solve problems related to Customer Master accounts.
- Updating of the SAP system of accounts with notes and attaching of files to ensure that each account has the most accurate information.
- Daily communication with the customer care staff to answer any and all questions regarding available accounts, the status of new account, etc.
Bio-Rad LaboratoriesProduct Support-Temp
Nov. 2015 - May. 2016Benicia, California, United States- Updating and maintaining filing of contracts.
- Creating, updating and processing of Service Agreement contracts for the upcoming year, researching and ensuring accuracy in pricing.
- Daily use of the Amdocs system including creating contracts, cases, installing instruments, de-installing instruments and attaching files.
- Basic knowledge of the SAP program including processing orders and T&M billings. - Proficient use of Microsoft Excel, Word, Outlook and Lotus Notes. Using Microsoft Word to update company price lists, Excel for formatting Entitlement Reports and Lotus Notes for daily e-mails and completing extensive searches.
Blu Homes, Inc.Administrative Assistant
Nov. 2012 - Sep. 2015Vallejo, California, United States- Meticulously tracked employee attendance, ensuring 100% compliance with company policies
- Creation, maintenance and shipping of client warranty books.
- Daily shipping of construction materials to various job sites located throughout the United States and Canada.
- Worked with Sales and Marketing group to maintain and ship materials and marketing tools throughout the United States and Canada. - Assisted in factory tours, including set up, ordering of materials, factor tours and break down.
- Human Resources Assistant providing support in all facets including open enrollment, preparing documentation for all employees, copying/collating/distribution of benefit packets. Reporting of daily employees’ attendance and monthly reporting of hours and pay to direct supervisor. Create and maintain personnel files for all new hires. Ordering and posting of all State and Federal Compliance Notices throughout all company facilities on campus.
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