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Work Background
Niyo GroupAsst. Program Manager, Niyo Bootcamps
Apr. 2022Birmingham, England, United KingdomAt Niyo Group, an innovative Birmingham-based EdTech start-up, I spearhead the Data Analytics with Project Management Bootcamp, where women who dare to be disruptive are economically empowered and upskilled or re-skilled into Tech, especially in the Data Analytics, Project and Product Management ecosystem. I oversee all the phases, from idea creation to strategic planning and execution. I engage with all stakeholders (internal and external), the authority, regulators, funders, tutors, corporate partners, employer partners and mentoring partners. I interface with a cross-functional team to determine timelines and requirements, establish the vision, drive strategy and roadmap, and ensure a 90% success rate. I work with key stakeholders to identify new markets and opportunities and communicate progress to senior management.
Transform Africa LimitedProduct Manager, The Learning Space, ICT Capacity Building arm of Transform Africa Limited
Apr. 2020 - Dec. 2022Lagos, NigeriaTransform Africa is a tech company with diverse small business units
Product Manager for
The Learning Space (TLS) LMS and Litt App.
I identify the best strategy for developing and selling TLS, a learning platform with LMS and the Litt App, an App that connects artisans to potential clients that need their service.
Design the planning and technology growth and marketing.
Carry out market surveys and engage with stakeholders and potential clients.
Tek ExpertsTeam Manager, Microsoft O365 Commercials
Sep. 2019 - Apr. 2021Lagos, Nigeria* Planning and managing O365 Commercial Support Ambassadors' daily activities, a Team of 20 Engineers with 2 Technical Leads.
* Carrying out market research to ensure our delivery of exceptional customer success and service across O365 commercial, technical lines
* I train and coach internal stakeholders to support their personal development.
* I act as a primary escalation point for operational issues for internal stakeholders and external stakeholders covering the APGC, NOAM and EMEA regions.
* Providing accurate and timely communication to all stakeholders and carry out recoveries when necessary.
* Regular operational and business review meetings
* Monitoring specific deliverables and KPIs to ensure the proper delivery of the business
* Reviewing processes and workflow to diagnose areas for improvement
* When required, I build and send updated reports to the management team (site manager, global operations manager, operations manager, and concerned stakeholders).
* I handle, monitor, coordinate and manage all escalated cases
* I proactively propose improvement plans where gaps are noticed
* Monitor and review daily performances from Power BI and ensure they achieve their KPIs
* I review my Ambassadors' targets (KPIs) with my Technical Advisers and ensure it aligns with our plans and strategy.
* I generate daily, weekly, and Month-to-date KPI reports for the senior management.
Interconnect Clearinghouse Nigeria LimitedTeam Lead, Technical Support and Engg Helpdesk. Product Owner, Number Portability Clearinghouse (
Sep. 2016 - Sep. 2019NigeriaAsk me about Mobile Number Portability in Nigeria. Ask me about Data Center and Co-Location.
* I work with the Product Manager to ensure the planning of the Mobile Number Portability Platform.
* I ensure the optimal working of the Mobile Number Portability (MNP) platform to offer value to the Mobile Number Operators (MNOs) in Nigeria.
* I liaise with external stakeholders and international partners to resolve any issues.
* I manage the back-end servers (Production, Database and Testbed).
* I plan and prioritise regular software releases and updates on the MNP portal for improved functionality.
* I monitor porting activities and flag infractions from MNOs
* I generate porting activities and report to the Nigerian Communications Commission (NCC), the Number Portability Clearinghouse (NPC) regulators.
* I create NPC import monthly reports and porting contributions from all MNOs.
* I go with NCC for the monthly compliance monitoring visit to the MNOs.
* I prepare the porting report for billing and reconciliation.
* I daily upload ported numbers to the eSBC (telecom switch) Directory List for all operators
* I manage the co-location data centre.
* I do IP routing and update the access list for our clients on our Cisco switches
* I monitor the installation and upgrade of patches, software and hardware
* I set up and managed the virtualization of servers
* I monitor Data Centre (DC) Management and oversee day-to-day DC Operations.
* I serve as the primary point of contact for all NPC and technical issues, including planned and unplanned downtimes. MAJOR ACHIEVEMENTS:
* Employee of the Quarter Award
* Early submission of Monthly MNP Compliance Monitoring Report to our Regulator (The Nigerian Communications Commission (NCC)) on the 2nd of the new Month.
* Designed our Data Center Policy 2019
* Designed a Network Monitoring System using Linux
* Designed our NPC Alternate Means of Accessing Ported Numbers
* Designed our Procurement Checklists.
* Designed our Purchase Order.
Interconnect Clearinghouse Nigeria LimitedInformation Technology Executive
Mar. 2015 - Sep. 2016NigeriaOperating System Engineer - Red Hat, Linux, CentOs, Fedora and Unix environment. • I install Red Hat, Linux, CentOs and Fedora Operating systems. • I create Linux Virtual Machines using RHEV-M and hypervisor • I manage our Virtual environment and the clients. • I do YUM package installations • I manage our systems and do routine backup • I manage DHCP, and Mail Servers • I manage the accounting software (QuickBooks) • I troubleshoot and maintain laptops and desktops, printers, servers etc. • I install and manage Windows Server 2008, and Office Suite 2013 applications • I configure outlook and manage office applications and operating system. • I manage our networks (LAN and Wireless) and Bandwidth Manager • I set up VPN for clients • I install asterisks and free PBX (Linux-based) • I install and configure our Linux-based Network Monitoring System (NMS) • I set policies on our firewall • I manage the border/gateway Router • I set up operators on our Cisco switch using SFP modules for their fibre connection • I receive electronic devices (Servers, Routers, Switched, Patch Panels, SMS Gateways etc.) from clients wanting to co-locate at our Data Centre, mount such devices and assign IPs and bandwidth as the need may be.
Interconnect Clearinghouse Nigeria LimitedSwitch Engineer
Oct. 2014 - Mar. 2015Lagos, NigeriaSwitching and Transmission using telecoms Switches both IP and SS7 • I route calls between Mobile Number Operators and receive traffic from operators hourly and twelve hourly using telecoms switches. • I backup these traffic • I receive traffic analysis billing. • I manage and maintain the EWSD, Dialogic, and eSBC Switches • I create point codes for operators on the switch. • I execute exchange health check for the switches • I monitor active links, power stability and status of the systems • I migrate operators from our EWSD switch to eSBC and dialogic switch. • I set up broadcast (voice and SMS) on the ecosmoBS and Infobip platforms and place call back for clients.
Computer Warehouse Group PlcTechnical Account Officer/Harware Engineer - Standard Chattered Bank and First City Monument Bank
May. 2013 - Sep. 2014Lagos, NigeriaEnd User Support Engineer and Windows Administration for Standard Chattered and First City Monument Banks.
● Optimize Windows environment
● Migrate/Upgrade of Windows XP Operating System to Windows 7
● Manage Standard Chartered Bank core banking applications (eBBs).
● Manage other Standard Chartered bank applications such as Credit Mate, Filenet (Maker Checker & Workplace), Sigcap etc.
● Raise Requests for Standard Chartered bank Standard and business applications (such as 7 zip, Citrix Xen, IBM PCOMM etc) using the Request Management System (RMS) engine.
● Manage Local Area Network (LAN) for End Users
● Configure Outlook for End Users
● Add users to network printer
● Set up conferences using Standard Chartered Banks managed engine
● Take inventory of end users PCs
● Take inventory of refresh PCs ● Migration of end users from firstcitygroup.com to fcmb.com domain
● Installation and support of First City Monument Bank applications like Money gram, Citrix Xen, Webgui, Master card soft token, Finacle, Credit direct, Integrify, Infopool, etc
Computer Warehouse Group PlcComputer Warehouse Group Academy
Sep. 2012 - Apr. 2013Lagos, Nigeria● CWG's core banking application (Finacle) - ExpertEdge Subsidiary
● Structured cabling solutions and network management services (VSAT) - DCC Satellite Subsidiary.
● Product Portfolio and Business Overview ● Customer Service/Service Desk Training ● EUS (End User Support)
● Service Level Agreement (SLA) ● Windows Administration ● Dell/EMC
● Basic Troubleshooting ● Hp
● ATM Administration/ATM Hardware (Wincor Nixdorf) ● Virtualization ● NetApp ● IBM/IBM AIX
● Overview of Enterprise Environment ● UNIX Administration/SUN Solaris/IBM ● ITIL
● Sales Overview, Strategies and Processes
uac of nigeria plcOperating system and Application Support Engineer
Apr. 2011 - Oct. 2011Lagos, NigeriaNational Youth Service Corps (NYSC) - Mandatory paid one-year service to our Nation after graduation from the University. ● Sage Pastel Evolution: Point of Sale (POS). ● Database Management – Shrinking files, Setting up an accounting chart.
● Hardware Engineering: Assist Network/System (Desktops and Laptops) Administrator in Computer System/Network Maintenance, crimping of network cables, and application upgrades for end-users. ● Daily, weekly and monthly back-ups
Federal Polytechnic Mubi, Adamawa StateGraduate Research and Teaching Assistant
Oct. 2010 - Apr. 2011Mubi, Adamawa, NigeriaNational Youth Service Corps (NYSC) - Mandatory paid one-year service to our Nation after graduation from the University. Lecturing Data Communication and Networking (CEC411) for HND Finals
CWG PLCAssistant Technical Account Manager Stanbic IBTC Bank and CWL Asset Department
Aug. 2008 - Jan. 2009Lagos, NigeriaSTUDENTS INDUSTRIAL WORK EXPERIENCE SCHEME (SIWES)
An internship in my penultimate (4th year) undergraduate studies, forming part of my 5 years BEng in Electrical/Electronic Engineering. End User Support Technician, assisting the Technical Account Manager for Stanbic IBTC Bank:
Technical Department: ●Computer Hardware and Software deployment, sales and after-sales services, basic troubleshooting, installations, coupling and decoupling of computer system and maintenance.
●Dell, Hewlett Packard (HP), Wincor Nixdoff and NetApp Asset Department:
●Place orders for parts from Original Equipment Manufacturers (OEMs)
●Take inventory of new (good) and returned (faulty) parts and other assets in the store
●Service Support Engineers with parts requested for a change
●Service other business units and branches with parts requested for
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