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Work Background
Concentric Educational SolutionsDirector of People Operations & Culture
Aug. 2022As the Director of People Operations and Culture, I have been dedicated to driving positive change and enhancing organizational effectiveness, employee engagement and employee satisfaction. Key highlights include: - Benefits Administration: Conducted a thorough benefits assessment, resulting in a broker change and an overhauled open enrollment process, achieving an 88% completion rate among eligible employees. - Established frameworks for employee investigations, conflict resolutions, leave accommodations, and unpaid LOAs, ensuring fair and consistent handling of employee concerns. - Conducts thorough, confidential workplace investigations, analyzing evidence, interviewing involved parties, and delivering well-documented findings and actionable recommendations to leadership. - Authored and continuously updates the employee handbook to align with company policies, legal requirements, and organizational values, ensuring clarity and compliance. - Optimized operational efficiencies by developing SOPs for key HR processes, ensuring streamlined recruitment, onboarding, and benefits administration. - Proposed a holiday break incentive for hourly employees, aimed to improve employee retention, employee satisfaction, and the organization's competitive edge. Proposal approved by executive leadership. - Led the development of a DEI&B initiative and team to promote a culture of inclusion and belonging. - Responsible for the development of a company wide mental health initiative with staff training and company-sponsored resources. - Implemented comprehensive background checks for all employees, enhancing employee safety and organizational security.
Concentric Educational SolutionsProject Coordinator/Michigan Administrator
Oct. 2021 - Sep. 2022- Successfully led state wide Reconnect and Re Engagement project from start through delivery, aimed at finding and reconnecting chronically absent students across Michigan. Generating $1.5 million in revenue for the organization.
Concentric Educational SolutionsAttendance Liaison
Sep. 2020 - Oct. 2021Remote- Analyzed attendance data from various school districts across Michigan to identify at-risk students and implemented targeted interventions. - Collaborated with the Wayne County juvenile division to reduce truancy rates by 25% among chronically absent students.
GraingerAssistant Branch Manager
Apr. 2014 - Jun. 2018Warren, MI- Implemented 5S standard and stable processes that led branch to 100% internal company audit rating from 58% under previous leadership. - Increased standardized process deployment stabilization to 98% from non- ranked status. -Improved resource allocation, reducing branch expenses and optimizing operational efficiency. - Addressed customer concerns, leading to a 35% increase in satisfaction ratings.
GraingerCustomer Service Associate
Feb. 2013 - Apr. 2014Detroit, MI- Maintained a strong understanding of Grainger's product offerings to effectively recommend solutions and assist customers with their needs. - Assisted customers with inquiries, orders, product information, and troubleshooting issues to ensure a positive experience. - Worked closely with internal teams, such as sales and supply chain, to ensure seamless service and order fulfillment.
PublicCity PRPublic Relations Intern
Sep. 2012 - Oct. 2012Southfield, MI
Ronald McDonald House of DetroitVolunteer
Sep. 2005 - Jun. 2006Organized fundraisers to raise money for new clothes and games for children and families at the house, as well as planting flowers and gardens to enhance the property's appearance.
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