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Work Background
AssemblaCustomer Success Team Lead
Aug. 2024Lisbon, Portugal
Traxler.ioSales Director
Aug. 2024Lisbon, Portugal
AssemblaEnterprise Customer Success Manager
Oct. 2023 - Aug. 2024
Capitol CanaryCustomer Accounts Manager
Feb. 2022 - Mar. 2023Washington DC• Manage 150 Mid-Market accounts totaling more than $2,000,000 in annual recurring revenue (ARR). • Collaborated internally and externally to increase platform adoption, customer satisfaction, and expansion leading to 105% net retention through first year in the role.
• Recognized as top performer during quarter-long sales initiative leading to increased use of a new product offering.
• Forecasted effectively and presented results at quarterly business reviews.
• Maintained a schedule of outreach to clients to ensure customer service needs were met.
Capitol CanaryBusiness Development Representative
Mar. 2021 - Feb. 2022Arlington, Virginia, United States• Recognized as top performer for ten consecutive months leading to a promotion to Account Executive.
• Conducted industry research within Government Affairs, Public Policy, and Marketing teams to generate sales leads for the broader organization.
• Secured contracts with Fortune 500 companies such as Google, Target, and Coinbase.
• Led onboarding and training of ten new Business Development Representatives
PolicyEngageSales Development Representative
Nov. 2020 - Dec. 2020Washington, District of Columbia, United States
Virginia TechGraduate Teaching Assistant
Aug. 2019 - May. 2020Blacksburg, VAAs a Graduate Teaching Assistant I work to serve my students and promote a positive learning environment. By holding weekly office hours, leading group class work, answering student emails, and grading assignments in a timely manner I strive to be a valuable resource and an extension of the head professor.
Virginia TechStrength and Conditioning Intern
Aug. 2019 - May. 2020Blacksburg, VAAs an intern for the Virginia Tech Strength and Conditioning Department, I assist in coaching proper lifting technique and movement patterns to student-athletes. I have built relationships with the full-time coaching staff and the Graduate Assistants and enjoyed learning from them in the process. Additionally, I have the opportunity to manage the cleanliness and organization of the weight room.
The Sport and Speed InstituteDirector of Athlete Operations
Jun. 2018 - Mar. 2020Chantilly, VAAs the Director of Athlete Operations I worked closely with all new athletes as well as all injured athletes. In this role, I would conduct evaluations on new and injured athletes before meeting with the rest of the coaching staff to discuss the best course of action for each individual athlete.
The Creekmore Law Firm PCLaw Clerk
Jun. 2017 - Aug. 2017Blacksburg, VA
Blacksburg Boxing and FitnessCertified Personal Trainer
Jan. 2017 - Aug. 2019Blacksburg, VA
Haven Innovations, LLCLogistics Operations Manager
Aug. 2016 - Aug. 2019Blacksburg, VA
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