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Work Background
Cumberland Institute of Holistic TherapiesTeaching Faculty
Jan. 2022Brentwood, Tennessee, United StatesI teach adult learners on Therapist Client Communications as part of the core curriculum to becoming a licensed massage therapist. Through self-awareness, exercises in storytelling and listening, role-playing, and analysis of case histories students develop appropriate therapeutic behavior and professional boundaries. They learn how to develop the therapeutic traits of empathy, genuineness, self-disclosure, respect, warmth, immediacy, concreteness, confrontation, potency, and self-actualization.
Emerson Coaching and ConsultingExecutive Coach & Owner
Jul. 2019Murfreesboro, Tennessee, United StatesI design and facilitate leadership development programs, career coaching sessions, and business training workshops for individuals and corporate teams. One of my loves in this role is developing and leading corporate training workshops and retreats focused on stress management, communication, and team dynamics. I have also facilitated interactive training sessions on change management, communication strategies, and leadership effectiveness. Either in person or through Zoom/Google Meets I also provide professional development coaching and training for individuals navigating career transitions.
Jenny Emerson, LMFTLicensed Psychotherapist & Owner / Workshop Facilitator
Jan. 2009Nashville, Tennessee, United StatesPrivate mental health practice in Nashville providing psychotherapy to individuals, couples, and groups. I offer compassionate guidance to clients facing sensitive personal and family challenges while being direct and forward moving. In addition, for the past 16 years I have enjoyed creating and delivering personal development workshops for individuals and groups focused on communication, conflict resolution, and overcoming adversity. As a business owner and sole proprietor, I also manage all aspects of business operations including content creation, client engagement, scheduling, finance, marketing, and reporting.
United Methodist Publishing HouseCorporate Training Manager - Cokesbury Bookstores
Jan. 2001 - Jan. 2005Nashville, Tennessee, United StatesI designed, facilitated, and directed the training curriculum, programming, and content for 200+ employees of the 50-location U.S. bookstore chain that sells prayer books, bible studies, devotionals, choir music, candles and much more. During my tenure, I ideated and launched "Cokesbury University", an online content and training hub where employees could watch 20-30 minute PPTs and videos on the latest key authors, product features, customer service skills, sales, and annual required curriculum. Through this project, I curated relationships with subject matter experts, executive leadership, IT managers, and financial decision makers to secure content, financial resources, and learning resources. I also led needs analysis with regional directors, store managers, employees and managed a technical writer/training associate to produce fresh content and track user participation. Another exciting aspect of my role was to develop and deliver day long, in-person training programs held at our sales meetings. Topics ranged from stellar customer service to merchandising for increased sales. I also liaised between corporate HR and our regional directors and store managers in matters of employee relations, disciplinary actions, succession planning, hiring, talent management and growth strategy.
Verizon Wireless Messaging ServicesTraining Manager, National Call Center
Jan. 1999 - Jan. 2001Lewisville, TXCompany was formally known as AirTouch Paging Services I directed the lifecycle of 8 supervisor level trainers including recruitment, onboarding, training, and mentoring. Through collaboration with call center management I led the audit and complete redesign of the 5-week onboarding training program. In this role, I also served on the Employee Retention Task Force, facilitated 1-day DiSC Personality Test training program for the executive management team, and managed the training of 300+ employees at 2 call centers.
Verizon Wireless Messaging ServicesDistrict Training Manager
Jan. 1996 - Jan. 1999Company was formally known as AirTouch Paging Services. This is a role that was created for me. At the time, our district did not have a training manager like other districts our size. I researched the role responsibilities, deliverables, impact, and financial needs within and outside our company. After presenting my research, proposed job description, and resume the district general manager campaigned with corporate leadership to create the position and hire me for it. I conducted needs analysis, developed curriculum, and facilitated in person training programs for customer service, sales, finance, management, operations, and IT teams. Also facilitated corporate initiatives for employee engagement and talent development. Prior to this position, I held roles within AirTouch Paging as an Inside Sales Representative, Floating Account Manager, and Account Manager.
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