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Work Background
SynderLead Support Specialist (Philippines branch)
Jan. 2023
WizyVisionBusiness Development Manager
Oct. 2021 - Dec. 2021I sought out and qualified leads for WizyVision, an image processing tool that uses AI and Machine Learning designed for Frontline Workers.
WizyVisionCustomer Success Manager
Aug. 2019 - Dec. 2021I handled the end-to-end customer experience, from pre-sales demos to onboarding, and offboarding. I was also the first line of contact for inquiries, maintained the Help Center, and did SEO work on the side.
WizyEMMCustomer Success Manager
Aug. 2019 - Dec. 2021I managed the customer journey for WizyEMM, a Mobile Device Management solution for Frontline Workers. I handled pre-sales demos, onboarding, and offboarding. I was also the first line of contact for inquiries and managed the product Help Center.
Form Workflow PlusCustomer Success Manager
Aug. 2019 - Dec. 2020I managed the customer journey for Form Workflow Plus, a Google Workspace add-on for setting up and managing approval workflows. I handled pre-sales demos, onboarding, and offboarding. I also maintained the Help Center, tracked renewals, and managed customer inquiries.
G Merge PlusCustomer Success Manager
Aug. 2019 - Dec. 2020
FlippaMarketplace Integrity Specialist & Customer Success Specialist
Apr. 2017 - May. 2019
TelstraSubject Matter Expert
Jul. 2014 - Mar. 2017
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