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Work Background
BUiLT InternationalAssistant Executive Director - Program Manager
Nov. 2024Texas, United StatesAs the program manager of the BUiLT REiT training program I am responsible for the day-to-day operations, strategic development,
implementation and management of the program’s growth and ensure its training objectives.
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Oversee the planning, development, and implementation of the BUILT REIT Program, ensuring alignment with its mission
Coordinate training workshops and seminars on technology fundamentals, business management, leadership development
Evaluate and improve program components based on participant feedback, performance metrics, and industry trends
Monitor and report on program progress, successes, and areas for improvement to the Executive Director, Board of Directors,
and other stakeholders
Collaborate with the Executive Director to define and execute the long-term strategy for the BUILT REIT Program
JPMorgan Chase & Co.Technical Support Analyst
Aug. 2022United StatesAs a Technical support Analyst I am responsible for maintaining the production environment of custody reporting services and resolving production service interruptions for 20 application systems within corporate and investment banking.
Analyze and troubleshoot production application incidents or anomalies, closing 200+ tickets per year tracked by ServiceNOW
Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing various distributed applications (i.e , IT automation, Autosys, Geneos, Control-M, Java scripting, bash scripting)
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Collaborate with team leads in training efforts with team reorganization Organize training sessions and documentation for team stability
Wiley EdgeProduction Support Analyst
Jun. 2021 - Aug. 2022Texas, United StatesAs a production support analyst I was responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. Assignment - JP Morgan Chase
Assist in monitoring production environments for anomalies and address issues using IBM Mainframe
Onboarded new documentation process of basic issues and potential solutions for business and technology stakeholders utilizing various Microsoft office applications, Confluence and 1-1 trainings
Assists in research and data collection using PuTTY, JCL, DB2, COBOL, CA-7, SQL Developer, Toad, Dev Shell,
Support and remediate incidents, problems, and changes in technology applications or infrastructure
Dynamically supporting relationships with stakeholders, cross-functional teams, and clients
Southern university amazon web services cloud projectProject Manager
Jul. 2019 - Aug. 2019Baton Rouge, Louisiana Area· Act as a Scrum Master for development teams where I was expected to act as a pacesetter for self-organizing scrum teams and help those outside the team understand the impact of their interactions with the team, and when required, help everyone change these interactions to maximize the value created. Engage project teams around a process to plan and organize their work for successful project delivery.
· Facilitate daily stand up, sprint pre-planning, design sprints, sprint planning, retros, demos, backlog grooming sessions.
· Drive definition and closure of user stories, project plans/schedules, and resource needs with stakeholders and within team resources.
Nexus LABizTech Fellows
Jun. 2019 - Aug. 2019Baton Rouge, Louisiana, United StatesActed as a project manager to team of 4 students. Organized bi-weekly check team meetings for 10 weeks. Organized team work schedule and maintained work timelines. Maintained weekly stand -up pitch deck. Organized and maintained weekly research and data collection.
TraceSecurityAssociate Information Security Analyst
Jan. 2018 - Aug. 2018Baton Rouge, Louisiana Area
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