Kelliher Insurance GroupInformation Technology Business Analyst
Feb. 2021 - May. 2022London, England, United Kingdom*Performed the End-to-End analysis on all the impacted systems within the organisation.
*Collaborated with stakeholders to define user stories, business, systems, functional and non-functional requirements ensuring they align with the project scope and business objectives.
*Engaged with key stakeholders, including Managing Directors and CEOs across the UK, to understand and address their software and hardware needs effectively.
*Led the Business Analysis engagement with internal and external stakeholders, to achieve project defined milestones and deliverables.
*Implemented continuous feedback mechanisms and provide advanced support to senior users during the project implementation phase, ensuring alignment with business objectives and stakeholder expectations.
*Proactively identified issues and develop proposals for solutions, navigating through the appropriate change control channels (within ITIL, Agile, and PRINCE2 frameworks) for approval.
*Ensured a structured approach to managing changes, prioritising transparency, and governance to facilitate smooth implementation and minimise disruptions.
*Oversaw the maintenance of VMware servers and conducted daily PRTG system checks to ensure operational efficiency and reliability.
*Provided support for user issues and ensured all company devices complied with Intune policies, reinforcing the infrastructure's alignment with business needs and security standards. Applications used:
O365, Azure, Mimecast, Citrix Workspace& Portal, TeamViewer, MS Quick Assist, Windows Server 2012, VMWare, SharePoint, Teams, OneDrive, MS Endpoint Security (Intune), Windows 10, Mac iOS, Powershell, Active Directory, Microsoft 365 Admin Center, PTRG Portal, TAM