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Work Background
Berry Dunn McNeil & ParkerERP Implementation Project Manager
Oct. 2024Jefferson City, Missouri, United StatesSupport phased implementation of new ERP system. Provide ServiceNow expertise to improve the platform and better support the project, including building catalog items, record producers, and workflows to automate processes and effectively support hybrid go-live hypercare. Partner with the client to strategize on ServiceNow enhancements. Manage risks, issues, remediation plans, and escalations to support the success of the team. Foster cross-team collaboration using both waterfall and scaled agile tools and techniques. Provide guidance and mentoring to team members. Assist the team as needed with testing, reporting, and documentation.
KyndrylStrategic Transformation Program Manager
Mar. 2023 - Oct. 2024Columbia, Missouri, United StatesCurrent Kyndryl, Director-Program Management Senior Program Manager working in a strategic transformation role with ServiceNow Platform, Azure, Workday, and SAP. managed a new implementation of the ServiceNow Enterprise platform in Azure using Scaled Agile, waterfall, and ServiceNow PPM methodologies. Worked with partners from Whyaye and EY creating executive reporting, performing UAT, and developing cutover plans. Currently manage an integrations program involving payroll and ADP managing funding, budget, resources and timelines. Manage complex ServiceNow development programs using a hybrid of SAFe agile and waterfall methodologies. Support cross-functional team collaboration which is paramount to the success of these types of projects. Mentor and motivate less experienced project team members to cross the finish line. Foster productive team communication to plan, develop, solve issues, and execute projects to successful completion. Recently completed a reimplementation of ServiceNow involving 28 integrations including Crowdstrike, Splunk, and Intune. Currently supporting the Kyndryl-wide implementation of ServiceNow HRSD integrated with Workday and Microsoft Teams. Provide executive level presentations required to successfully obtain change approvals that move the projects forward. Using professional verbal skills, influence and motivate the teams to complete assigned actions and inputs by specific due dates. Create an environment of empathy to relate to team members who are struggling. Bring projects to successful completion.
KyndrylDelivery Partner
Jun. 2022 - Feb. 2023Columbia, Missouri, United StatesDelivery Partner client-facing role managing a Kyndryl account. Led the Project Management Organization (PMO) consisting of four different program teams responsible for a large portfolio of projects. Project management methodologies included Scaled Agile (SAFe) and PMbok. Managed and reported on project financial health, contracts, invoicing, and overall project status. Worked with account team and architects on new business proposals. Established relationship with client product owners and PMO leads. Partnered with delivery focals on best practices for implementation of new technology. Mentored project managers. Provided overall project leadership to the account, establishing successful completion rate of 90% of project backlog in 6 months.
KyndrylGlobal Skills Enablement Program Manager
Mar. 2022 - Jun. 2022Columbia, Missouri, United States
KyndrylProgram Manager
Sep. 2021 - Jun. 2022Columbia, Missouri AreaCurrently supporting creation of a new program office which will support multiple datacenter build-out and relocation projects. My responsibilities include developing the documentation repository, staffing plan, reporting structure, technical requirements, and quality reporting model.
IBMProgram Manager
Mar. 2021 - Sep. 2021Columbia, Missouri, United StatesManaged the Kyndryl migration of Resiliency Tools, comprised of over 100 tools and products used both internally and by our clients. Communicated daily with tools owners, BaaS and DRaaS team members, and product users to manage progress, escalate risks, and bring teams together to resolve issues, using a combination of both waterfall and Agile techniques. Successfully completed the migrations on schedule to meet the Kyndryl transition timeline of September 1, 2021.
IBMPMO Manager
Jan. 2018 - Jan. 2020Columbia, Missouri, United StatesDeveloped a streamlined and efficient Project Management Office that included a team of six project managers and three apprentices located in the Columbia MO CIC. Provided oversight to several complex storage projects that added much-needed capacity, in addition to overseeing a large datacenter relocation project.
IBMProject Manager
Jun. 2013 - Apr. 2017Columbia, Missouri, United StatesProject Manager responsible for the successful management and completion of numerous projects involving VMware upgrades, server migrations, application updates, and upgrades of railway messaging systems. Traveled to the client site for workshops to make efficiency and quality improvements.
IBMDelivery Analyst
May. 2012 - May. 2013Columbia, Missouri AreaResponsibilities included creating Process Behavioral Analysis (PBA) charts with upper and lower process limits to effectively track and measure productivity and work volume of the Intel teams within the Columbia Delivery Center. Scheduled weekly metrics review meetings and PBA analysis sessions during team huddles. Created local metrics utilizing Excel heat maps, Pareto charts, and Excel data analysis tools. Conducted defect prevention investigations using the LEAN methodology of waste reduction. Created "active" powerpoint presentations that illustrate the effectiveness of LEAN. Made presentations to managers, directors, and executives. During my tenure in this position my Defect Prevention Process initiatives resulted in two best practices being accepted by the Global Clearinghouse, both which resulted in a 25% or higher process efficiency savings in both work time and resource requirements.
Rose InternationalIT Contractor
Mar. 2010 - May. 2012Jefferson City, MOWorked as Software Specialist for Bell Canada, Ottawa ON. Supported a vCenter 4.1 virtual system comprised of four test server VMs and three production VMs. Created new VM images and uploaded into VM inventory. Utilized vSphere conversion utility to convert physical images to virtual. Provided support for xwave CAD highway patrol software. Traveled to Canada and to the customer site frequently to plan and schedule the software rollout and provide post-installation support.
Missouri Independent Auto Dealers AssociationWeb Developer
Jan. 2007 - May. 2012Designed and implemented website using Dreamweaver MX, and developed the ecommerce component integrating a line of over one hundred products available for online purchase. Created catalog and shopping cart. Transitioned website to new host in 2013 with minimal downtime.
Missouri Senate & Attorney GeneralIT Specialist
Jan. 2007 - Sep. 2009While completing my Bachelor's Degree in Business Administration, I worked as IT Specialist for the Missouri Senate providing support for mobile devices, Intel hardware, firewall, and network during the busy legislative session and summer break. For the AG's office, worked to troubleshoot frequent breakdowns of outdated hardware and edited undocumented Php scripts.
State of Missouri Dept. of CorrectionsManager of Network Computing / Project Manager
Jun. 1997 - Dec. 2006Managed second largest state network comprised of Intel servers and PCs in addition to an AS/400 green screen terminal system. Planned and designed the installation of new routers and switches, and integrated the department into the Metropolitan Area Network (MAN). Designed and built the Microsoft Exchange email system. Hired and supervised 15 employees, including state help desk technicians and network engineers, contractors, and summer interns. Provided leadership, training, and mentoring. Followed personnel guidelines to effectively manage and promote several personnel from my team into higher level positions. Managed and implemented an award-winning redesign of the Missouri Department of Corrections, Division of Probation & Parole wide and local area network infrastructure. Supervised the installation of Intel servers and PCs in all locations. Designed fiber cabling layout in the new Bonne Terre prison facility. Converted the AS/400 network system from SNA to TCP/IP. Upgraded wiring, servers, and computer hardware per implementation schedule, which was completed on time and within budget. Received the Department's Lighthouse Award for Outstanding Contribution.
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