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Work Background
Verbit.aiLegal Transcriptionist
Apr. 2024 - May. 2025United States• Transcribed legal depositions, hearings, trials, CNAs on the Verbit platform
• Trained and used company-issues equipment and Verbit's transcription software • Maintained an average of 120-plus audio minutes daily
• Transcribed documents with complete confidentiality
• Worked within state, federal, and individual company guidelines and verbiage
Planet DeposTranscript Production Specialist
Feb. 2024Washington DC-Baltimore Area- Prioritize and process transcripts in accordance with federal, state, and local guidelines
- Communicate with reporters regarding transcript status, orders, and specialty client requests
- Convert transcript files into various file types and link exhibits within the transcript and video files
- Create and send errata sheets to attorneys and deponents
- Email and upload transcript files to clients’ online repository based on both firm and attorney needs and requests
- Promptly respond to client questions and requests via email
- Submit billing processing form to billing department with job specifications
State of FloridaNotary Public
Dec. 2023
ComboCurveCustomer Support Analyst
Apr. 2023 - Oct. 2023• Created and updated internal and external knowledge base articles, videos, and documents
• Provided prompt and effective customer support, with a first response time of under 5 minutes
• Developed the Support Teams internal macro and canned responses for quicker and more efficient responses to common customer inquires and issues.
• Assisted in improving and executing the ComboCurve certification courses for clients and the college program
• Implemented and maintained the ticket tracking system, focusing on issues requiring conversion and escalation
WyreCustomer and Technical Support Specialist
Feb. 2022 - Dec. 2022• Managed and responded to an average of 50 individual Zendesk tickets daily with an average of 6-hour first response time and a 90% one-touch percentage • Utilized a live chat system to talk to multiple customers simultaneously with a 94% CSAT
• Worked with MYSQL database queries like Periscope and Sisense
• Accurately researched and documented client issues using specialized trouble-shooting software • Reviewed and monitored suspicious account activity by collaborating with Fraud, Risk, and Product teams to build out internal tools and responses
• Led weekly presentations regarding industry updates and partners
• Maintained up-to-date knowledge of partners, products, and service concerns
U.S. Legal SupportTranscriptionist
Jan. 2022 - Jul. 2024• Transcribed and uploaded legal documents in a timely, accurate and efficient manner
• Typed depositions, hearings, certificates of non-appearance and trial transcripts
• Listened to recorded dictation, transcribed information, and research terms and names in order to maintain a high level of accuracy
• Transcribed documents with complete confidentiality
• Upheld high standards and met all deadlines, including rush orders
• Proofread, edited, and evaluated my own work to verify content aligned with established guidelines
MATAGO On-Demand Massage AppCustomer Experience Manager
Feb. 2021 - Jan. 2022United States• Onboarded all new massage therapists and assisted with new and updated training for previous Massage Therapists
• Managed multiple emails and calendars across multiple accounts and platforms
• Researched and created spreadsheets on Licensed MTs in Florida based on area and expertise • Assisted LMT and clients with booking, app issues, questions and helped connect the client with the best LMT to suit their needs • Verified Stripe payouts and charges for both LMT and clients
The Walt Disney CompanyDisney+ Lead, E-commerce Cast Member, and OnCall Lead
Feb. 2019 - Sep. 2021• Served on Disney+ Launch Team and support, as well as Mulan Launch Team
• Trained Disney+ employees on how the internal and backend systems worked
• Delivered OnCall for Disney+ Agents needing assistance with customers’ accounts and issues
• Headed up the Work-at-Home program, setting up and training Disney agents on how systems would work during the Covid pandemic • Worked on specialty team to assist with Annual Passholder issues during the park closures, including canceling or extending them as per the Guest’s wishes
• Added to the On-Site Messaging Pilot to help Guests on property get issues resolved quickly and without having to visit their Front Desk or Guest Services in the theme parks
SugarBeach TanningManager
Apr. 2014 - Dec. 2018Newport Beach, California, United States• Hired and trained new employees, as well as set their work goals, objectives, and schedules
• Started and ran the social media, including running ads and specials
• Provided customer service support including answering phones, greeting patrons, and resolving customer disputes and concerns
• Delivered leading sales performance: #1 in sales in 2017 and 2018
• Implemented new inventory management system
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