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Work Background
TruistSenior Relationship Manager
Jun. 2017 - Jan. 2024Hialeah Gardens, Florida, United States• Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
• Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
• Modified, opened and closed customer accounts.
• Handled a portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
• Advised customers on bank products, services and financial planning options.
• Established new customer accounts including checking, savings, lines of credit and loans.
• Follow BSA policies
• Covered teller line when necessary/ Audit teller cash boxes
BMA InternationalDirector of Country Developement
Jun. 2012Oversee, coordinate and provide senior leadership and strategic direction for Quality and its implementation across the Project sites in all partnership countries.
Plan and coordinate the implementation and management of the company quality management system to ensure compliance with all applicable regulations and state laws, and to meet all required standards following company guidelines.
Miami-Dade CountyCommunications Specialist
Nov. 2005
Miami-Dade CountyLead Call Specialist
Sep. 2005 - Apr. 2014DoralHandles complaints of Dade County Citizens as Part of the Emergency Operations
Disaster Response Team Lead training for the new hires.
Handle Calls for the city of Miami Building departments.
Analyze data and statistics, compile and print reports on overall customer
satisfaction. Answered an average of 150-200 calls per day by addressing customer inquiries,
solving problems and providing new product information.
Plan, co-ordinate and control the activities of the customer service team to maintain
and enhance customer relationships and meet organizational and operational
objectives.
• Miami Dade Housing Placement Advisor and Inspector
• Code Enforcement Trainer
• Emergency Evacuation Project Planner
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