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Work Background
SheBuilds Kitchen Design & RemodelOperations Manager
Jun. 2023United States
Absco SolutionsExecutive Assistant
Jan. 2023 - May. 2023Executive Assistant to the President
Marzano ResearchAdministrative Specialist
Sep. 2022 - Jan. 2023
Harder Mechanical Contractors, Inc.Business Support Manager
Oct. 2021 - Aug. 2022United States• Executive administrative manager for up to (5) C-Suite corporate executives including CEO, CFO, President, Vice President, and Director of Commercial Projects
• Direct the hiring and supervision for team of front desk coordinator and office custodian
• Manage and secure travel arrangements for up to 15 executives and managers
• Coordinate business and contractor licensing through state, city, and county jurisdictions • Manage building facilities maintenance for 30,000 sq ft corporate headquarters location
• Maintain fleet records for company vehicle registrations, renewals, and maintenance
• Coordinate, manage and participate in community outreach activities, coordinating volunteer work and managing donations and vendors and achieving donations of over $500K in 4 years
• Manage credit card purchases of up to $100K and approve expenses of up to $5K, maintaining receipt entry into QuickBase
Harder Mechanical Contractors, Inc.Office Manager/Administrative Assistant
Oct. 2017 - Oct. 2021Portland, Oregon• Provided administrative assistance for up to (5) C-Suite corporate executive and directors
• Coordinated corporate travel arrangements for up to 15 executives and managers
• Directed relocation of headquarters during COVID to temporary space, managing move of furniture, office equipment and obtaining signage, and managed subsequent move back into new building
• Maintained all business and contractor licensing and tracked certificates of insurance
• Planned and executed daily office logistics and facilities maintenance
• Booked travel accommodations, training seminars, and managed food and beverage for in-house events
• Managed credit account and purchases and scanned receipts to submit to accounting • Directed calls, incoming and outgoing packages, greeted visitors and ordered supplies
• Assisted HR in initial steps of recruitment and hiring processes
• Provided administrative support to all HQ managerial staff as needed
FinastraCustomer Service Specialist
Mar. 2017 - Sep. 2017Portland, Oregon• Managed customer billing communications through email and phone and logged billing case notes • Resolved billing issues and handled contract questions and initiated and processed credit memos • Trained, mentored and coached customer service representatives on workflow processes, customer contracts, how to access the system and how to resolve billing questions
• Implemented internal financial accounting software applications to improve efficiency of processing
New Credit AmericaLoan Servicing Specialist
Aug. 2016 - Mar. 2017Portland, Oregon Area• Provided administrative support to (3) C-suite executives COO, CEO and Collection Manager
• Managed customer inbox and resolved and responded to client inquiries
• Updated customer contact and bank information via proprietary CRM
• Managed member credit application and loan documents and negotiated and processed payment changes
• Maintained Trello project management software for account maintenance projects
• Mentored and trained all new hire Loan Servicing representatives
Milrich Associates LLPVirtual Scheduling Coordinator
Nov. 2015 - Jul. 2016Blanchard, IDAccomplishments & Responsibilities:
• Prepare scripts, email templates & canned responses.
• Initiate B2B warm and cold contacts.
• Track & report weekly stats and quotas.
• Coach & mentor new hire scheduling coordinators.
Business Support Services, IncTranscriptionist
Mar. 2015 - Mar. 2016Salem, ORTranscribe various legal proceedings as assigned by BSS supervisor from audio and video files via CaseViewer and Word. Transfer all case documents and files via FileZilla and/or email attachment. Proof and edit all documents after initial transcription process. http://bsssalem.com
Winkel Carpet and Tile CareExecutive Administrator & Scheduling Coordinator
Nov. 2013 - Aug. 2016Canby, OR• Functioned as Executive Administrative Assistant to the Owner/CEO
• Directed incoming phone calls, scheduled client appointments and monitored reminder correspondence
• Supervised and coached service technicians, training on routing, customer service and sale upsell process
• Managed customer database and daily routing of scheduled appointments via Service Monster
• Planned and executed special projects to manage marketing, social media accounts and communications
Divine Solace, LLCOwner/Manager/Creative Engineer
Mar. 2011 - Oct. 2015Eagle Creek, ORCreate quilts, tote bags and fleece hats. Cut, Scan, List and Sell fabric squares on eBay and Etsy. Shipping packages worldwide. Selling at local events and bazaars. Accomplishments & Responsibilities:
• Customer service & business management.
• Plan & execute sales & advertising strategy.
• Set up & implementation of business websites.
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