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Work Background
World Health Organization/Pan American Health OrganizationHealth Emergencies: Information, Detection, Verification & Risk Assesment Consultant
Aug. 2017Washington, D.C.- Support regional health surveillance operations, analyzing threats and streamlined information for the coordinating of emergency responses for COVID-19, Mpox, and cholera outbreaks. - Manage international health surveillance, overseeing critical event detection and risk assessment across Latin America and the Caribbean. - Provided technical support and analysis for the WHO’s Event Management System. - Maintain 24/7 communication between Member States and PAHO/WHO, ensuring rapid response to health emergencies. - Develop situation analyses and risk assessments for emerging health threats to support informed decision-making. - Implement International Health Regulations (IHR) protocols for cross-border health event management, strengthening regional preparedness. - Draft and review health emergency reports, ensuring accurate data dissemination. - Maintain updated health event databases for seamless information flow. - Support emergency operations center activities and crisis management efforts. - Coordinate international health regulations communication to improve response efficiency. - Recruit, onboard, and train interns in event-based surveillance and PAHO procedures. - Provide technical and administrative support for PAHO/WHO Health Emergencies programs. - Monitor budgets, generate financial reports, and assist in activity implementation at regional and country levels. - Plan and organize technical meetings, including logistics coordination. - Manage travel and lodging for over 100 participants at the 2017 International Health Regulations Regional Meeting and 50 attendees at the 2018 INFOSAN Regional Meeting. - Support PAHO Emergency Operations Center (EOC) as a resource mobilization specialist during emergency responses to Hurricane Maria, Hurricane Irma, and the 2017 Mexico earthquake.
ParallonPatient Access Representative – Emergency Setting
Oct. 2016 - Jul. 2017Richmond, VA- Certified medical interpreter, providing accurate and culturally sensitive language support.
- Greeted patients and families upon arrival, ensuring a smooth registration process.
- Collected patient information, including medical history, insurance, and emergency contacts.
- Provided interpretation services for non-English speaking patients and families.
- Facilitated communication between patients, medical staff, and physicians.
- Coordinated with healthcare providers to relay patient information and prioritize cases.
- Managed patient flow to ensure timely care.
- Verified insurance coverage and assisted with billing inquiries.
- Explained insurance benefits and financial responsibilities to patients.
- Maintained accurate patient records in the electronic health system.
- Managed patient queues and scheduled appointments efficiently.
- Provided discharge instructions and ensured follow-up appointments were scheduled.
- Educated patients on hospital policies, procedures, and billing practices.
- Addressed patient concerns with compassion and empathy.
- Ensured compliance with HIPAA regulations and patient confidentiality.
- Maintained adherence to hospital protocols and emergency room procedures.
East End OrthodonticsClinical Assistant
Sep. 2016 - Jul. 2017Sandston, VAClinical Orthodontic Assistant - Patient Preparation: - Recorded patient medical and dental histories accurately. - Explained treatment plans and answered patient inquiries. - Orthodontic Appliance Fabrication: - Assisted in taking dental impressions or digital scans for appliance creation. - Prepared orthodontic materials, including wax and impression materials. - Ensured cleanliness and sterilization of tools and equipment. - Supported the creation, adjustment, and assembly of orthodontic appliances. - Appliance Application and Adjustment: - Assisted in placing and applying braces, expanders, and other orthodontic devices. - Ensured proper fit and comfort of orthodontic appliances. - Made necessary adjustments to appliances under the orthodontist’s supervision. - Educated patients on proper care and maintenance of appliances. - Patient Care and Monitoring: - Monitored patients for discomfort or complications related to appliances. - Reported treatment progress and provided feedback to the orthodontist. - Assisted with emergency procedures, including appliance repairs and removals. - Clinical Support and Administrative Duties: - Prepared treatment rooms and ensured equipment was properly sanitized. - Maintained accurate patient records, including treatment progress and appliance adjustments. - Coordinated follow-up appointments and patient scheduling. - Adhered to infection control and sterilization protocols. - Patient Education: - Provided clear explanations of treatment plans to patients and families. - Educated patients on proper oral hygiene practices specific to orthodontics. - Addressed concerns regarding appliance comfort and maintenance.
Midlothian Family DentistryEmergency & Reconstructive Support in Oral Surgery and General Anesthesia Assistance
Jan. 2015 - Jul. 2017Midlothian, VA- Assist in maxillofacial trauma cases, including fractures, lacerations, and soft tissue repairs. - Prepare and maintain sterile surgical environments for emergency and reconstructive procedures. - Support the administration of general anesthesia, including patient preparation and monitoring. - Monitor and document patient vitals (heart rate, oxygen saturation, blood pressure) during anesthesia and surgery. - Assist with airway management, including intubation support, suctioning, and patient positioning. - Recognize and respond to anesthesia-related emergencies such as respiratory depression, hypotension, and cardiac arrest. - Prepare and manage anesthesia medications, IV fluids, and emergency drug administration under supervision. - Maintain and troubleshoot anesthesia equipment, including ventilators, oxygen tanks, and defibrillators. - Provide post-anesthesia monitoring and support during patient recovery. - Assist in pain management strategies, including local anesthetic blocks and post-operative medication preparation. - Handle and pass surgical instruments efficiently during trauma and reconstructive surgeries. - Provide hemostasis support using suction, gauze packing, and electrocautery techniques. - Prepare bone graft materials, surgical plates, and fixation devices for reconstruction. - Educate patients and families on post-operative anesthesia effects and recovery care. - Ensure compliance with Virginia State Board regulations and ADSA general anesthesia safety protocols.
NOVA Dental AllianceAssistant Manager
Apr. 2012 - Jan. 2015Alexandria, VA- Streamlined and integrated procurement and invoicing procedures for medical supplies across 4 offices, achieving a 20% savings.
- Oversaw a seamless transition between suppliers, maintaining inventory quality and quantity without disruption.
- Managed inventory and budget, optimizing resources while ensuring cost-effectiveness.
- Assisted in treatment planning by coordinating patient care and collaborating with the dental team on tailored treatment options.
- Processed and tracked insurance claims, ensuring accurate documentation and timely reimbursements.
- Provided clinical assistance during oral surgeries, including preparation, patient monitoring, and instrument handling. - Ensured smooth patient flow and supported the dental team in various clinical tasks to maintain efficient operations. Managed a team of 5 employees, fostering collaboration and enhancing operational efficiency.
- Developed and implemented an equitable schedule for side work, ensuring all employees shared the responsibility fairly.
PRECISION HARDWOOD FLOORING, LLCAsistant Manager/Executive Assistant
Jun. 2007 - Jan. 2015Alexandria VA-Managed and secured inventories and deliveries for over $3 million dollars at Turnberry Towers, during its construction, the tallest building in Rosslyn at the time (2010)
-Prepared papers for consideration and presentation by executives, committees and boards of directors.
-Prepared invoices, reports, and financial statements and other documents using word processing, spreadsheet, database, or presentation software.
-Assisted the Accountant on preparing estimates, extra expense reports and time sheets for up to 10 employees
-Answered and directed calls to appropriate parties.
-Attended to all scheduling needs for executives.
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