Midtown Athletic ClubsFitness Director
Apr. 2019 - Oct. 2020Chicago, Illinois, United StatesOversaw daily business operations, ensuring smooth functionality. Addressed customer concerns professionally, utilizing a data-driven approach for informed decision-making and issue resolution. Assessed financial dynamics, adjusting strategies to boost profitability. Conducted customer consultations, suggesting optimal solutions to enhance membership retention. Orchestrated compelling fitness events, workshops, and partnerships with local businesses, elevating community visibility. Achieved high client satisfaction through effective communication and empathy. Implemented data-driven processes, identified operational improvements, and established formal onboarding for new employees. Stayed abreast of fitness trends, delivering impactful, tailored workouts. Enhanced member retention through engaging fitness programs and maintained a clean, organized, and safe workout environment for an optimal gym experience.