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Work Background
BDS Support ServicesChief Executive Officer
Dec. 2023Greater Melbourne Area
National Disability ServicesState Committee Member
Oct. 2022 - Dec. 2023South Australia, Australia
LAAS Inc.Chief Executive Officer
Nov. 2021 - Dec. 2023Loxton, South Australia, AustraliaI had the privilege of leading a dedicated team who provide disability supports to people in the Riverland region of South Australia. Lifestyle Assistance and Accommodation Service (LAAS) Inc was founded over 35 years ago by the parents of people with disabilities and specialises in Supported Independent Living (SIL) and Day Options to meet the needs of people with intellectual and physical disabilities.
SANDBAG Inc.Board Member
Oct. 2021 - Nov. 2022Brisbane, Queensland, AustraliaSANDBAG is an amazing community-based organisation that serves the community of 4017 (Sandgate, Bracken Ridge, Shorncliffe, Brighton, etc...) and beyond providing community services in their neighbourhood centre, NDIS Disability Support, Disability Employment Services, skills & employment programs, a community farm, a social enterprise which provides opportunity to our disadvantaged community members, and domestic violence counselling services. I am incredibly proud of the team at SANDBAG (staff and volunteers), and the amazing care and compassion they bring to their roles every day as they support individuals and families. I am privileged to be able to serve on the Management Committee (Board) of SANDBAG.
Fitzgibbon Community CentreDirector
Oct. 2019 - Aug. 2021Brisbane, Queensland, Australia
SANDBAG Inc.Chief Executive Officer
Aug. 2019 - Aug. 2021Brisbane, Queensland, AustraliaWith the support of my team at SANDBAG, I believe some of our greatest achievements have been:
• Developed our team as the priority to underpin all other strategic initiatives - created one of the most cohesive and dynamic teams I have had the pleasure to lead
• Increased DES revenues by 91% from FY20 to FY21, and reversed losses to make a strong surplus
• Increased NDIS revenues by 17% from FY20 to FY21, and increase surplus by 63%
• Rebuilt our Skilling Queenslanders for Work training and employment program which had been unsatisfactory and regained the trust and praise of contract managers at Department of Employment, Small Business & Training to secure the highest amount of funding in the most recent round of SQW funding for Brisbane Metro region. Achieved excellent outcomes, far exceeding completion and employment KPIs.
• Advocated for and secured an extra 80% funding for our Domestic Violence Counselling service during FY21 over and above our block funding
• Built strong relationships and collaborations with external stakeholders including Federal and State MPs, Local Government Councillors, strategic contacts within Local Government, contract managers, community members, and other non-profit community organisations.
SANDBAG Inc.Business Operations Manager
Jul. 2019 - Aug. 2019Brisbane, AustraliaLeading the SEED Parks and Property Maintenance social enterprise, NDIS Services, Disability Employment Services, and supporting the CEO in organisation-wide initiatives to improve SANDBAG's effectiveness, service delivery, compliance, and financial controls.
Aktiv Digital Pty LtdDirector
Sep. 2016Melbourne, AustraliaAktiv Digital work closely with our clients to help you grow your business - we assist with your growth and marketing strategies, branding & corporate identity, digital campaigns, and more. We are totally focussed on results! As Founder and Director, I have the dual role of guiding our own business growth and contributing strategic consulting for our client's success.
inCompass Human-Centered Innovation LabBusiness Director
Jul. 2014 - Jan. 2015Phnom Penh, CambodiaImplemented business and project plans to create innovative products, services, and business models serving 'Base of the Pyramid' (BoP) customers in developing countries, leading a team of HCD researchers and assistants.
Managed relationships with internal and external stakeholders.
Documented, reviewed and enhanced business processes.
Top Class AccountsChief Operating Officer
Oct. 2012 - Apr. 2014Nunawading, VictoriaResponsible for operational excellence and marketing at the Top Class group of companies, which includes:
Top Class Accounts
Top Class Accounting
Top Class Training
Pod PartnersGeneral Manager (Contract role)
Mar. 2007 - Oct. 2007Melbourne, AustraliaManagement of HR, marketing, sales, customer service, and process improvements in all areas of the business, working in close partnership with the Managing Director/business owner
Pod PrintGeneral Manager (Contract role)
Mar. 2007 - Oct. 2007Melbourne, AustraliaCollaborated with the Managing Director on business strategy, productivity enhancements, operational systems, quality systems, sales & marketing. Responsible for IT systems.
SitePoint Pty LtdGeneral Manager - SitePoint Solutions
Nov. 2005 - Nov. 2006Melbourne, AustraliaResponsibility for sales & marketing functions, strategic direction, business improvement, risk management, etc...
CruxClient Relations Manager
Jun. 2004 - Aug. 2005Melbourne, AustraliaMarketing of the Lotus Notes development capabilities of Crux, and consultative sales (account/relationship management)
Aktiv TacticsDirector
Jan. 2004 - Dec. 2020Melbourne, AustraliaManaged onsite and remote engineers delivering I.T. support to professional services firms around Melbourne.
Keynote speaker/presenter for public and corporate workshops on social media and branding strategies and tactics.
Managed cross-functional teams to create web sites for mid-tier accounting firms, Non-Profit Organisations, RTOs, engineering, consulting, and other professional services firms.
Delivered brand projects for clients including Dalgarno Institute, Bible College of Victoria, Morrisons, Top Class Accounts, and more.
Solv ConsultingSenior Consultant
Nov. 2001 - Nov. 2003Consulting to SME clients in the professional services and manufacturing sectors on IT systems and processes, including implementation, change management, business continuity, and risk management
Brookes Media GroupCEO
Jan. 1997 - Dec. 1999Melbourne, Australia
Brookes & AssociatesManaging Director
Jan. 1996 - Dec. 1999Overall responsibility for the company's P&L and business strategy.
Also actively involved in IT consulting to clients in the professional services and manufacturing sectors.
Electron FlowSales Manager
Jan. 1996 - Dec. 1996
Softcell Pty LtdSales Representative
Jun. 1993 - Jan. 1994Selling printing solutions to Government and corporate clients, with a particular focus on reducing costs and improving efficiency for organisations with large volume printing and many different forms and pre-printed stationery
ADV TechnologySales Representative
Jan. 1991 - Dec. 1993Nurtured relationships with computer resellers throughout Australia and Oceania, including as far afield as Noumea, New Caledonia, and Solomon Islands. Supplied 'clone' computer systems assembled in Springvale, Victoria to custom specifications, and a wide range of accessories and printers.
Procom TechnologyTechnician
Jan. 1991 - Dec. 1991Melbourne, AustraliaTesting and installation of data storage devices (HDD, Syquest, tape drives, etc...)
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