Atlanta Audio & AutomationVice President and Owner
Aug. 2004Atlanta, Georgia, United StatesBusiness owner with expertise in business and fiscal management, operational management, and team leadership. Well-versed in customer service and support, project management, purchasing and supply management, digital marketing, vendor negotiation, technology, and all aspects of human resources
● Created all budgeting, finance, and accounting operations including accounts payable, accounts receivable, invoicing, sales forecasting, management reporting, payroll, and taxes for $3.5M business
● Supervised field operations and installation teams monitoring project scheduling and time management, resource management, record keeping and project documentation, employee training, and issue resolution ● Launched an outsourced customer service model for 24/7 support using tools such as Zendesk, Slack, and PagerDuty increasing service revenue 50% year over year and increasing customer satisfaction and support
● Negotiated contracts with vendors and suppliers including pricing, improving day-to-day processes, supply chain management, and renewals resulting in cost savings for freight and product costs of over 10% ● Built operational and inventory management procedures to increase efficiencies in field operations and reduced cost of inventory over 20%
● Designed and constructed 2 retail design centers displaying current consumer technology trends including managing all subcontractors, designers, 3rd party vendors, permitting and licensing
● Established and monitored key metrics for client profitability, profit margins, customer satisfaction, and employee productivity
● Implemented human resource procedures using best practices for hiring, employee policies, company handbook, performance reviews, and administered all employee benefit programs for staff of 20
● Managed digital marketing campaigns including SEO and keyword research, email campaigns, and social media reducing expenses over 30% while increasing qualified leads by 25%