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Work Background
Elbit Systems of AmericaContracts Manager FMF (Foreign Military Funding)
Apr. 2022Dallas-Fort Worth Metroplex • Oversee contract management for 100+ programs, ensuring compliance and timely execution • Lead and execute monthly internal Program Management Reviews (PMRs) to assess performance and alignment. • Coordinate and manage Gate Reviews to ensure successful project progression and decision-making. • Expertise in Pro 25 procedures and DSCA audit compliance, ensuring regulatory adherence. • Drive business capture strategies and long-range planning initiatives to support growth. • Lead contract negotiations, securing favorable terms for the organization. • Ensure timely delivery of goods and services in alignment with contract terms and client expectations.
Bell FlightRegional Contracts Manager (Bell Customer Service Facilities)
Jan. 2019 - Apr. 2022Dallas/Fort Worth AreaManage 114 Commercial Contracts for our Service Facilities- Globally
o Provide advice and support in connection with a range of contract types, including drafting and reviewing change control notices, small contract documents, legal research and contract interpretation.
o Business governance support.
o Provide contract administration such as sending notifications, letters, and contract variations.
o General contract obligations monitoring
o Provide ongoing advice to account teams regarding legal and commercial implications of specific terms and conditions in contracts.
o Provide commercial / contract support to client account/sales teams.
o Provide transactional support in connection with a range of commercial agreements.
o Oversee organizational contract development and management activities and enforce organizational principles of integrity and compliance.
o Ensure that contracts and proposals are properly maintained.
o Perform appropriate clinical, administrative and operational research to support proposal and contract development.
o Engage relevant stakeholders in negotiation decisions involving legal or regulatory requirements, contract standards and cost targets.
o Maintain deadlines on deliverables and communicate on an ongoing basis with business partners and internal clients about contractual issues.
o Review contractual performance of both parties to ensure compliance with terms and to identify conflicts or changes requiring resolution at contract renewal.
Bell FlightCustomer Service Facility (CSF) Global Contracts Administrator
Sep. 2017 - Jan. 2019Dallas/Fort Worth AreaThe CSF Global Support Specialist is responsible for managing Bell’s relationship with Authorized Customer Service Facilities (CSF) and Authorized Maintenance Centers (AMC) globally. There are approximately 104 customer service facilities around the world.
o Manage 104+ contracts- globally
o Drive the strategic CSF improvement initiative including BARS and cost reduction/sharing initiatives
o Complete oversight annual audits (execution and strategy)
o Coordinate CSF oversight activities in conjunction with Bell's Customer Service Representatives
o World-wide oversight and support strategy for CSFs
o Facilitates and participates in strategic support discussions with senior management
o Contract/Document Management
o Process Annual Requirements & Capability Additions
o CSF Applications- Review candidate eligibility requirements- Submit through application process and monitor
o CSF Training Approvals
o Management of CSF Compliance
o Coordination of all CSF-related meetings
o Strategic Support
Small business strategy and growth
Manage performance to contract
o Monthly Review Board Meetings
o Enforce Bell Brand & Image
Bell HelicopterManager Customer Support
Dec. 2014 - Sep. 2017Hurst, TXo Provide leadership and guidance for team of ten customer support and sales employees
o Achieve objectives that support the department and organization’s strategic goals. Supervise individual performance / training relative to customer services skills, i.e., handling difficult callers, phone skills; provide guidance in managing complex or high profile issues that may arise during business and non-business hours.
o Supervise day-to-day activities of Spares Administration team to ensure customer orders are properly entered, processed and expedited.
o Secure and execute the sales and planning of large orders and future orders
o Ensure communication with customers is maintained; liaison with regional sales managers and supply center teams to share information and maintain customer relations
o Ensure timely contact with customers to resolve problems regarding customer order processing complaints, delivery, billing and other issues affecting customer orders
o Handle escalated customer calls and/or escalate to proper resource for resolution; provide responsive resolution by coordinating activities with internal and external parties
o Effectively manage cost and operational expenses, utilizing industry best practices o Oversee Spares Administration team’s training, professional development and evaluations.
o Updating specialists on current industry trends, and information about the business as a whole o Ensure effective mechanisms , tools and scripting for potential up-sells
o Change management; motivation; team oriented
o Coach and counsel personnel and provide guidance to team on customer service and performance issues; experience with Step 1 and Step 2 disciplinary hearings
Bell HelicopterProject Analyst
Apr. 2014 - Dec. 2014Fort Worth, TX
Bell FlightExecutive Assistant to Executive Vice President of Customer Support Services
Jul. 2012 - Apr. 2014Roanoke, TX
Morrison Investigations, Security & Personal ProtectionCompany Owner | Morrison Investigations & Personal Protection | An all female team
Jan. 2011Dallas/Fort Worth Areao Owner, private investigator: Level I, II, III & IV & PPO Certified (Licence C17005)
o Business Development; Family Law, Criminal Law and Workers Compensation Fraud
o All Sales & Marketing; Increased revenue 130% from 2016 to 2017
o Trade Show Appearances & Follow up
o In charge of all advertising and business promotion o Member of various legal membership groups throughout North Texas
o Conduct private investigations to locate missing persons, obtain confidential information, conduct workers compensation fraud, infidelity and child custody surveillance.
o Investigate activities of individuals in divorce and child custody cases.
o Conduct background investigation of individual to obtain data on character, financial status, and personal history.
o Write investigation reports for clients.
o Testify in court.
Traveling CoachesExecutive Assistant to CEO
Oct. 2010 - Jul. 2012
TRS-RenTelcoAsst to Director of Western Sales Operations
Mar. 2008 - Oct. 2010Development and maintenance of reports that include metrics for the department, comparative to budget and goal and performance measures Responsible for developing, processing and filing department records such as invoices, check requests, expense reports, lease contracts and UCC filings Maintain an extensive schedule of reports to customers- Crystal Report Writing Provide support which includes; screening calls, processing purchase orders, generating reports and presentations, scheduling and maintaining a calendar, meetings and travel itineraries Perform routine clerical duties and provide general business support to the sales department and in support of business initiatives Manage all custom reports for customer billing and generate special billing or invoicing based on customer requests Respond to and resolve routine sales inquiries Supervise the LiveChat console for external customers
Purple Palm MarketingPR Consultant
Mar. 2007 - Oct. 2010
Medi-Dyne Healthcare ProductsSales Coordinator
Mar. 2007 - Mar. 2008Receive and verify invoices for goods and services
Prepare batches if invoices for daily entry
Process and Manage weekly check run
Record all checks
Prepare weekly cash disbursement reports
Verify and post accounts receivable transactions to journals Process Receipts and Deposits
Process credits and refunds
Review payment history
Solve problems on delinquent accounts
Composes form letters and correspondence used in accounts receivable activities
Dee Dobbs ConsultingBilling Coordinator
Feb. 2006 - Feb. 2007Billing various insurance companies for services rendered
Responsible for follow up and collecting payments for services rendered in a timely manner
Contacting insurance companies regarding payments due
Accurate monthly invoice and maintaining log of payments owed and received
Point of contact for clients needing assistance
Verizon Information ServicesExecutive Assistant
Jan. 2005 - Oct. 2005Executive Assistant to three Directors in the Public Affairs Department
Accurate reports of daily/monthly invoice processing, purchase orders, payroll processing, extensive travel arrangement planning, detailed itineraries, and calendar maintenance
Monthly budget and corporate Grant tracking
Event Support
o Compose letters and reports on a regular basis including, but not limited to PowerPoint presentations for meetings
Maintain strict confidentiality rules
Exceptional customer service; both internal and external
Prepare expense reports for all Directors
Meeting planner for in-house and off-site meetings
Verizon Information ServicesAdministrative Assistant
May. 2004 - Jan. 2005Executive Assistant to the Director of Community Relations
Accurate reports of daily/monthly invoice processing, purchase orders, extensive travel arrangement planning, detailed itineraries, and calendar maintenance
Monthly budget and corporate Grant tracking
Event Support
Compose letters and reports on a regular basis including, but not limited to PowerPoint presentations for meetings
Maintain strict confidentiality rules
Exceptional customer service; both internal and external
Prepare expense reports for Director
Assist a team of liaisons using PeopleSoft accounting software
Meeting planner for in-house and off-site meetings
Cano Energy CorpExecutive Assistant
Jun. 2003 - Jan. 2004Assistant to the Vice President of Production / Office Manager / Senior Accountant
Saved the company over $32,000 in one year after researching different options for employee benefit packages
Assisted Vice President in day-to-day duties, such as production reports, calendar maintenance and scheduled tasks. Spoke with investors daily regarding revenue-clearing payments and daily reports
Maintained accurate logs of day-to-day functions in the field
Composing letters, proposals, reports, PowerPoint presentations, and memos, travel planning including preparing detailed itineraries
Primary contact for employee benefits; extensive knowledge regarding health coverage
Handled sensitive situations; screened personal and private phone calls
Boswell Insurance AgencyExecutive Assistant
Feb. 1999 - Jul. 2003Administrative assistant to the president
Maintained tasks including travel arrangements, meetings and day-to-day events
Meeting planner - in-house and off-site meetings
Customer interface; researched insurance benefits for clients
In event of President being out of the office, assisted every aspect of the business; assisting others in the office
Developed excellent customer rapport with clients and assisted in the promotion of products
Procurement Manager
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