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Work Background
StarbucksExecutive Assistant
Aug. 2016Seattle, Washington, United States• Executed efficient systems and processes to optimize the CFO's schedule in scheduling conflicts and increased availability for strategic initiatives.
• Spearheaded the adoption of digital project management platforms like Smartsheet, Asana, and MS Teams, streamlining communication and task tracking, resulting in a 25% increase in project completion rate and improved team alignment.
• Established a successful quarterly CFO Award program to recognize and celebrate exceptional employee achievements, boosting team morale and increasing employee engagement by 40%.
• Leveraged advanced calendaring tools to efficiently coordinate and synchronize thousands of meetings across diverse time zones, resulting in enriched cross-functional collaboration and seamless communication among global teams.
• Implemented robust tracking systems and conducted regular audits to ensure accurate expense reporting, contributing to a 20% reduction in budget variances and increased financial transparency.
• Orchestrated streamlined communication channels across 10+ executive teams, driving stakeholder satisfaction through initiative-taking engagement, prompt responsiveness, and robust collaboration. Strengthened partnerships and enhanced decision-making processes.
• Arranged end-to-end travel planning for domestic and international trips, including air, ground transportation, hotel accommodations, and dining arrangements, ensuring seamless and efficient travel experiences for a team of 100+ employees.
• Enhanced executive-level communication materials, including correspondence, presentations, and reports, contributing to an increase in comprehension, retention, and engagement during high-level meetings and strategic discussions.
• Directed coordination for weekly staff meetings, quarterly off-site (domestic and international), and town hall meetings.
ExpediaExecutive Assistant
Apr. 2006 - Aug. 2016Bellevue, Washington, United States• Streamlined the CTO's daily operations by efficiently managing calendars, coordinating international travel arrangements, and compiling reports, resulting in enhanced productivity and time savings of over 10 hours per week.
• Facilitated communications between 100+ key staff members that allowed workflow to remain uninterrupted.
• Arranged travel, including flight, hotel, and ground transportation bookings for 20+ members of senior leadership.
• Coordinated twenty executive off-sites and corporate events for approximately 1000 employees.
• Collaborated with six senior staff members and guided the CTO in day-to-day office operations.
• Prioritized and managed a daily influx of 300+ emails on behalf of the CTO, ensuring timely responses and expedited resolution of critical issues; facilitated efficient communication, leading to a 15% increase in cross-functional collaboration and improved operational efficiency.
• Directed the CTO's calendar by coordinating meetings, appointments, and travel arrangements, increasing CTO's productivity.
• Collaborated with cross-functional teams to craft and revise important correspondence, reports, and presentations, achieving an impeccable 100% accuracy rate.
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