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Work Background
ClearPointGM Professional Services
Dec. 2022Auckland, New ZealandPrivileged to lead a team of amazing professionals delivering exceptional outcomes and experiences for our clients.
ClearPointChief of Project Delivery
Apr. 2022 - Dec. 2022Auckland, New ZealandI have the responsibility for the leadership and direction of the Engineering Project Delivery practice. This covers outward delivery management, governance of client engagements, and internal leadership activities contributing to the growth and success of the company and its people, in alignment with our values and strategy.
Bank of New ZealandDelivery Lead (formerly Continuous Improvement Lead)
May. 2020 - Apr. 2022Auckland, New ZealandWorking in the Operations Excellence Team, I am the Delivery Lead and oversee several workstreams where we diagnose, design and implement organisational change. My focus in this role in on business change and transformation, supporting operating model, ways of working and business process and change work, across tech and non-tech projects.
The Warehouse GroupContinuous Improvement Specialist
Feb. 2020 - May. 2020Auckland, Auckland, New ZealandThis role, based in one of NZ's largest retailers was built around large scale change initiatives and improving ways of working across the retail brands. Unfortunately was cut short by Covid-19 with the company managing costs and I was made redundant.
Bank of New ZealandSquad Lead - Customer Lending Journey
Aug. 2018 - Jul. 2019Auckland, New ZealandCustomer Lending Journey is a major transformation initaitive at BNZ. I joined the team initailly as a viability analyst looking into the baseline metrics of what was happening in home lending. I soon shifted into the Rapidly Implementable Change (RICH) squad, where I took over as acting squad lead while the incumbent was on leave. I was then asked to head up the Feasibility and Technology Squad investigating home lending inside the partners (Business lending) network, before merging this squad with another one to form a runway / delivery squad which I took up the lead on. Responsibilities include the mapping and delivery planning of major strageic initiatives through various iterations and development to ensure delivery of these happens in line with our wider objectives.
Bank of New ZealandContinuous Improvement Partner
Jan. 2018 - Feb. 2020Auckland, New ZealandAs a Continuous Improvement Partner I am required to provide both hands on continuous improvement / operational excellence support to various operational and support function teams across the bank. This includes full DMAIC projects, as well as small business change (quick wins) as well as program and portfolio management of clusters of work within cross functional business units. Additionally as a Continuous Improvement Partner it is my role to drive knowledge transfer of improvement tools and techniques to the leaders within business units to enable self diagnosis of issues as well as key skills in solving these. I hold responsibility as one of a small group of Operational Excellence coaches where I am responsible for training and coaching Green Belt trainees through to their certification. While applying both of these lenses, I work across the bank providing operational excellence support to improve processes, systems and efficiency through the application of a range of continuous improvement tools including Lean Manufacturing, Agile, Lean Six Sigma and several others. This has included strategic development, new process design and implementation, stakeholder engagement and management and operational excellence programs. I have specialised in organisational transformation, leading squads and teams across operational excellence programs and home lending journeys.
Frank AccountingContract Operations Manager
Sep. 2016 - Dec. 2017Auckland, New ZealandFrank Accounting is a professional accounting and financial consulting company based in Parnell, Auckland. With a staff of approximately 15 people I was initially employed to provide internal operations management / development to revisit the company’s systems and procedures as well as operationalise the strategic plan. This included full internal change management, LEAN, strategic development and a lot of coaching internally to effect the required change. I was soon shifted into client facing role where I provide similar direction from an operational and strategic capacity for the company’s clients. This work involves delivering strategic planning sessions, building business plans, operational models and LEAN work for clients as an add on to the financial services that Frank offers.
Prepack LimitedGeneral Manager / Business Development Manager
Jul. 2013 - Aug. 2016Palmerston NorthPrepack is a joint venture company between two local NZ companies which combined provide contract packing services to military, humanitarian and governmental clients. The core business focus is in the provision of combat ration packs, survival ration packs and survival kits for emergency relief. In my current position I report director to the Board of Directors and hold full responsibility for the complete performance of the company. Having a rapid learning curve in my first 18 months, I was promoted over the top of the Operations Manager into a new position for the company of General Manager. This role takes a top down view of the company including strategic planning and direction, corporate performance management, operational effectiveness, corporate leadership, health and safety, and staff development. This is coupled by the continued business development activities, including representing the company on an international scale. In my time in this role I have successfully redesigned the operational methodology to meet efficiency standards to increase market share, increased a return on EBIT by 40% year on year as well as creating a culture of continuous improvement and empowerment. Key objectives to date include:
ω Securing of South African National Defence Force supply contract
ω Implementation and leading Lean Manufacturing and operational efficiencies across the business
ω Increase in output capacity by 400%
ω Increase in annual turnover by 125%
ω Achieved ISO22000 certification
ω Achieved Halal certification
DCM Consulting LimitedContinuous Improvement Specialist
Aug. 2010 - Jan. 2017Auckland, New ZealandCurrently working as an independent contractor providing specialist services in the areas of Business Improvement and Growth. These include: * Strategy Development and Implementation
* Process Improvement, Lean Manufacturing, Continuous Improvement
* Business Development
* Proposal and Tender Management
* Sales and Marketing
* Digital Communications and Management DCM works across many business sectors from small to medium enterprise right through to large government organisations.
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