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Work Background
Prince William County Public SchoolsSubstitute Teacher
Jan. 2024Woodbridge, Virginia, United States
Freddie MacApplication Support Manager
Apr. 2019 - Dec. 2023Washington D.C. Metro Area
Freddie MacTech Lead, Application Support
Jul. 2016 - Apr. 2019VirginiaProvide technical solutions in support of business and IT initiatives for operational excellence and readiness in the operations space. Current portfolio of tools includes analytics platforms including MicroStrategy, SAS, Microsoft SSRS and Hyperion among others.
Freddie MacApplication Support Manager
Jan. 2013 - Jun. 2016Providing management support for enterprise applications supporting Freddie Mac internal and external business applications and infrastructure systems using ITIL. Also support vendor license management and strategic business needs as required for Analytics, Monitoring and Service Management platforms.
Freddie MacApplication Support, Senior
Jan. 2009 - Jan. 2013Perform administration and license management responsibilities for 40+ applications across Hyperion 11.1.1.4, Microsoft SSRS 2005 and MicroStrategy 9.3
Act as technical liaison to the business area for advanced tool support and prototyping efforts with the MicroStrategy infrastructure SME support for architectural improvements including server upgrades
Serve as team mentor; executed limited interview and hiring authority for consulting staff
Freddie MacTechnical Analyst
Oct. 2007 - Jan. 2009Perform administrative responsibilities for the MicroStrategy platform supporting 1100 users and 46 applications
Act as technical liaison to the business area for advanced tool support and prototyping efforts with the MicroStrategy infrastructure Manage licensing and user provisioning; mentor junior staff
Freddie MacSr Technical Analyst
Jan. 2007 - Dec. 2012
TRXMicroStrategy Consultant
Jan. 2005 - Dec. 2007
MicroStrategy, Inc.Project Manager
Apr. 2004 - Sep. 2007
MicroStrategy, IncSenior Production Consultant
Jan. 2002 - Jan. 2007Provided technical audits of existing MicroStrategy implementations at customer sites
Worked closely with Service Directors, Account Managers/Executives and other Consulting team members to determine proper scope and resource allocation for consulting engagements
Provided consulting services for implementing MicroStrategy solutions including project planning, data modeling, report development, testing, documentation and knowledge transfer Provided education service support for customer training as needed
MicroStrategyConsultant
Jan. 2002 - Dec. 2007
MicroStrategy, IncEducation Delivery Manager
Jan. 2000 - Jan. 2002Worked with Education Sales Manager to scope major education proposals and schedule quarterly customer education offerings
Conducted personnel reviews and interviews for candidates to the MicroStrategy Education Services team
Mentored technical instructors to improve teaching techniques
Managed course material for instructor-led training classes Provided instructor-led training for customers utilizing the MicroStrategy platform as needed
MicroStrategy, IncSenior Technical Instructor
Jan. 1999 - Jan. 2000Mentored technical instructors to improve teaching techniques
Managed course material for instructor-led training classes Provided instructor-led training for customers utilizing the MicroStrategy platform as needed
Developed customized courses based on customer-centric MicroStrategy architecture Employment (cont.)
MicroStrategy, IncTechnical Instructor
Jan. 1998 - Jan. 1999Provided instructor-led training for customers utilizing the MicroStrategy platform
Developed customized courses based on customer-centric MicroStrategy architecture
Lucent TechnologiesEducation Technologist
Jan. 1996 - Jan. 1998Provided overall strategic planning for educational aspects of technology deployment in the MicroElectronics facilities in Florida, Texas and Pennsylvania
Developed requirements for computer learning centers at various Microelectronics factories in Pennsylvania and Texas
Evaluated self-paced training from vendors for soft skill and technical training
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