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Work Background
Wombat Apps LLC- Carbmanager.comVice President of Operations
Mar. 2023 - Aug. 2024-As part of the SLT, scaled the rapidly growing start-up from a single founder to a team of 35+
-Designed and implemented company-wide OKRs, aligning team objectives with organisational goals and enabling KPI tracking to monitor and adjust course when necessary.
-Led initiatives to increase efficiency, streamline workflows, and reduce costs using Agile practices.
-Established company-wide policies, values, communication protocols, and SOPs, building a foundation for sustainable growth and a cohesive, value-driven work environment.
-Led multiple projects including delivering the comprehensive product knowledge base, quality improvements in a critical customer-facing database, and launching AI for Tier 1 customer service.
-Recruited and managed high-performing teams and oversaw the HR lifecycle from recruitment to onboarding, development, performance, and rewards.
Wombat Apps LLC- Carbmanager.comDirector of Business Operations
Mar. 2021 - Mar. 2023
Wombat Apps LLC- Carbmanager.comOperations Manager
Apr. 2019 - Mar. 2021
Wombat Apps LLC- Carbmanager.comIndependent Consultant
May. 2018 - Nov. 2018Provided data, information management, and customer support for a tech startup.
Self-EmployedIndependent Consultant
Sep. 2013 - Nov. 2018Accomplishments
● Stakeholder Coordination and Team Leader in High-Pressure Scenarios: Led information management, communications, and coordination efforts representing the UN in the Philippines, managing a large team across multiple hubs during the Typhoon Haiyan response.
● Assessment and Evaluation: Conducted performance evaluations on organisations, specifically MapAction and the Cash Learning Partnership. Published a case study on cash programming risk in Yemen.
● Humanitarian Crisis Response and Preparedness: Acting as a Humanitarian Affairs Officer for the UK Government (DFID) in Uganda, leading Ebola preparedness initiatives, and in Dominica, supporting hurricane relief with aid distribution and strategic information management.
● Training Development and Capacity Building: Designed a simulation training course for Oxfam in Indonesia, enhancing emergency response readiness and improving team preparedness for crises.
Department of Education & Early Childhood DevelopmentManager, Information Strategy & Management Division
Aug. 2010 - Jul. 2012Melbourne, AustraliaProvided strategic advice on information management and geographic information systems (GIS) to support education and early childhood programs for a large state government department.
• With the Chief Information Officer, created innovative strategies and practices to improve access to information and knowledge;
• Chaired the Spatial Taskforce and developed the Department’s maturity in the use of spatial mapping and analytical tools;
• Led the Practice and Information Asset Audit project and developed the Department’s Practice and Information Asset Repository;
• Represented the Department at State Government committees, i.e. Victorian Government Spatial Group and the Information Management Group.
United NationsHumanitarian Sector Manager & IM/GIS Officer
May. 2003 - Jul. 2010• Provided team management, information management, and geographic information systems (GIS) expertise in multiple humanitarian responses for the United Nations, including in Iraq, Liberia, Indonesia, Thailand, Myanmar, Yemen, the Philippines, the Caribbean and Uganda.
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