Wombat Apps LLC- Carbmanager.comVice President of Operations
Mar. 2023 - Aug. 2024-As part of the SLT, scaled the rapidly growing start-up from a single founder to a team of 35+
-Designed and implemented company-wide OKRs, aligning team objectives with organisational goals and enabling KPI tracking to monitor and adjust course when necessary.
-Led initiatives to increase efficiency, streamline workflows, and reduce costs using Agile practices.
-Established company-wide policies, values, communication protocols, and SOPs, building a foundation for sustainable growth and a cohesive, value-driven work environment.
-Led multiple projects including delivering the comprehensive product knowledge base, quality improvements in a critical customer-facing database, and launching AI for Tier 1 customer service.
-Recruited and managed high-performing teams and oversaw the HR lifecycle from recruitment to onboarding, development, performance, and rewards.