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Work Background
Straumann GroupStrategy & Digital Portfolio Supervisor - LATAM
Nov. 2024Curitiba, Paraná, BrasilResponsible for leading the strategy, development, and performance of digital products in LATAM, including CAI, CAD, and CAM solutions such as intraoral scanners, CDX, Smilecloud, 3D printers & resins, and AXS. I manage a team of Product Managers to ensure the digital portfolio aligns with the group's strategic goals, driving growth and innovation within the region.
Straumann GroupPortfolio Supervisor - Yller
May. 2024 - Nov. 2024Curitiba, Paraná, BrazilSupervising the strategy, development, and performance of the Yller brand product portfolio, ensuring alignment and achievement with the group's strategic objectives.
NVPCProduct Business Development Manager
Jan. 2022 - Dec. 2023Curitiba, Paraná, BrazilI worked on business development, leading the feature roadmap of the Mob1 Platform, a SaaS solution for the online retail automotive parts market, being responsible for delivering business plans and functional prototypes for the creation of e-commerce platforms with clients such as Stellantis South America, Audi Brazil, Itaú, and Icarros.
GlovoGlobal Workforce Coordinator
Apr. 2020 - May. 2021Barcelona, Catalunha, EspanhaI coordinated the global customer service operation, comprising over 5,000 agents across more than 22 countries and through 14 service providers. My focus was on implementing standardized management models to enhance performance and quality. Additionally, I managed contractual relationships with suppliers to achieve agreed-upon service levels.
TELUS InternationalPerformance Manager - Facebook
Nov. 2018 - Apr. 2020BarcelonaI led teams in a content analysis and moderation project for the world's largest social media platform (with over 2 billion users), targeting various English and Portuguese language markets. This resulted in increasing the Analysis Accuracy (main KPI) from 72% to 99% and a productivity boost of 52%.
Teleperformance SpainGlobal Business Specialist - Glovo
Apr. 2018 - Nov. 2018Barcelona Area, SpainResponsible for structuring, managing, and reporting C-level, tactical, and operational KPIs for the Glovo campaign, utilizing tools such as Looker and Excel for data analysis and modeling. I also conceived and executed action plans alongside product and operations teams that led to achieving a 98% SLA in European operations.
SageSales Channels Manager
Jul. 2016 - Apr. 2017Curitiba - BrazilLeadership of over 50 specialized professionals in complex sales and telesales with a focus on farming under a portfolio of more than 20,000 clients. I prioritized customer journey management, implementing migration, cross-sell, upsell, and cancelled customer recovery (winback) strategies, achieving the annual sales target in 2016.
Bematech S/ASales Channels Coordinator
Sep. 2013 - Jul. 2016Curitiba Area, BrazilResponsible for ensuring results through the Bematech Mais sales channels program, aimed at over 800 multi-brand resellers. I developed and negotiated clear guidelines, fostering relationships with resellers and technical support, coordinating commercial and product marketing planning to optimize the go-to-market and sales channel engagement.
Bematech S/ATrainee Sales Channels
Sep. 2012 - Sep. 2013
BHS Corrugated Maschinen- und Anlagen GmbHProject Specialist
Oct. 2010 - Sep. 2012Curitiba Area, BrazilResponsible for strategic planning (using the BSC methodology) and cost control of operations in Latin America, including monthly closures and reconciliations of an operation totalling around R$50 million per year.
BHS Corrugated Maschinen- und Anlagen GmbHSenior Project Analyst
Oct. 2009 - Oct. 2010
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