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Work Background
OctusData Operations Associate
Nov. 2023London, England, United Kingdom• Developed and implemented key processes for the new Transcripts team, focusing on automation and process improvement.
• Managed a team of contractors on high-priority projects, increasing success rates from 72% to 80% during peak periods.
• Collaborated with cross-functional teams to ensure seamless project execution and enhanced team productivity.
OctusJunior Customer Success Manager
Mar. 2022 - Nov. 2023• Managed a portfolio of 40+ client accounts, driving significant renewal rates and client retention.
• Conducted individual and team training sessions to identify upselling opportunities and collaborate with various departments.
• Utilized Power BI to track, analyze, and report on customer trends and performance.
CventAccount Management Associate
Jan. 2021 - Jan. 2022London, England, United Kingdom
Meeting Protocol WorldwideProgram Coordinator
Aug. 2019 - Jun. 2020
London Hilton On Park LaneReservations Coordinator
Mar. 2018 - May. 2019London, United Kingdom
Marriott InternationalReservations Specialist
May. 2017 - Mar. 2018County Cork, Ireland
Hotel villa grazioliReceptionist
Sep. 2015 - Aug. 2016Roma, Italia
Hotel Victoria RomaReceptionist
Jul. 2014 - Aug. 2015Roma, Italia
Westin Hotels & ResortsFront Desk Agent
Jan. 2013 - Nov. 2013Venezia, ItaliaCheck-in/out, cashier, pick-up and room assignment, customer care, problem solving.
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