CrossCom NationalTechncial Support
Oct. 2001 - May. 2003Assisted technicians in programming, troubleshooting and installing Avaya, Nortel, Panasonic, Toshiba, Vodavi, and Inter-Tel products. Worked on various projects for different customers - lead technician that worked on upgrading Blockbuster Videos' POS system, a project that lasted for 6 months. Lead technician on Ann Taylor's new installations. Assisted the project managers with techicial issues and worked with field technicians that needed assistance.