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Work Background
connectRNSenior Account Manager
Jan. 2024connectRN provides healthcare organizations and clinicians with endless opportunity. By leveraging our easy-to-use software and mobile app, certified clinicians can find opportunities to advance their careers, and healthcare organizations are able to seamlessly connect with qualified clinicians. Managing strategic partnerships with enterprise accounts in start-up environment, focusing on retention, renewals, and multi-state expansions of existing accounts in highly regulated sector of healthcare. Driving creation and build out of account management functions in Salesforce CRM, sales processes, and general SOP development of account management team.
connectRNRegional Team Lead, Account Management
Feb. 2023 - Jan. 2024Washington DC-Baltimore AreaTeam leader responsible for driving increased penetration, retention, expansion, and gross margin in connectRN territory. Acted as a trusted advisor for our facility partners by forming a deep understanding of their market and needs. I did this by promoting connectRNs tech-based solution that connects healthcare organizations to clinicians across the country.
connectRNAccount Manager
Sep. 2021 - Feb. 2023Washington DC-Baltimore AreaI managed relationships within the long term care community, specifically with skilled nursing facilities, assisted living centers, by making introductions to connectRNs clinicians for PRN or full time hire. My book of accounts spanned from Texas to Michigan to Connecticut to Maryland. Additionally, I am proud to act as one of the co-leads for the Women at cRN ERG here at connectRN.
BAYADA Home Health CareClient Services Manager II
Apr. 2020 - Sep. 2021Forest Hill, Maryland, United StatesKey team member in increasing patient census from 130 to over 350 acute care clients in fast-paced, and highly profitable office by growing relationships with major hospital systems' referral teams, skilled nursing facilities, and MD practices alike;
Contributed 27% growth over 8 month period in 2021, and on average growth of 15% per quarter from 6/2018-9/2022;
Managed and contributed to growth of net new partnerships over several states, referral sources, clients & clinicians for additional office, becoming the managing CSM for both;
Responsible for acceptance, processing, staffing and follow-up on all new client cases and referrals for teams, on average 40 billable, new referrals per week;
Manage productivity of over 60 skilled clinicians, developing local and regional relationships with partnering organizations, clients and their families, and various referral sources;
Act as patient and family advocate, during and after care with BAYADA;
BAYADA Home Health CareHearts for Homecare Ambassador
Oct. 2019 - Sep. 2021Forest Hill, MDI am excited to continue to advocate for our clients and clinicians in this role for my office.
Visit www.heartsforhomecare.com to get involved!
BAYADA Home Health CareClient Services Manager
Jun. 2017 - Apr. 2020Forest Hill, Maryland
JAB, Inc.Office Manager
May. 2016 - Jun. 2017Bel Air, MarylandResponsible for office via: scheduling of projects, contract negotiation and solicitation, hiring and HR duties; daily management of showroom and sales, and development of company marketing;
Chiropractic Care of Bel Air Medical Receptionist
Jun. 2015 - Jun. 2016Bel Air, MarylandGeneral administrative duties as assigned, such as streamlining patient form system, EHR, and creating digital patient chart system (electronic medical record), for better patient paperwork management.
Stonewall Day Care CenterPre-school Teacher
Aug. 2014 - May. 2016Fallston, MDManaged preschool class at a Maryland State Department of Education approved and regulated facility; managed a teaching assistant.
Hudson Valley Pattern for ProgressFellow
Sep. 2011 - Jun. 2012Newburgh, New YorkThe Pattern Fellows Program is an innovative leadership program started by Hudson Valley Pattern for Progress in 2007 to expand the horizons of those already acknowledged as leaders in their communities and disciplines. The program helps participants to gain a more intimate knowledge of the region and encourages them to explore regional approaches to their work. Hudson Valley Pattern for Progress is a not-for-profit policy, planning, advocacy and research organization whose mission is to promote regional, balanced and sustainable solutions that enhance the growth and vitality of the Hudson Valley.
Hudson River Sloop ClearwaterGrants and Major Gifts Coordinator
Apr. 2009 - Dec. 2013Beacon, NYManaged grants for organization cradle to grave during tenure, including two totaling $1.1M in funding; Maintained a 98% success rate on all applied-for grants, of close to $3M in funding from private (individuals & foundations) and government sources; Special projects such as representing organization in America’s Great Waters Coalition (helmed by the National Wildlife Federation), managed workplace giving contributions, increased by 12%;
Performed donor research; cultivation and increase of $1,000+ donors to 25 donors, solicitation, negotiation and closure of major gifts, assisted with capital construction campaigns, and building the organization’s endowment;
Key team member that managed 5 large profitable annual Clearwater events with a focus on cultivation components for major donors; Managed the writing, editing, and publication of the organization’s Annual Report; Worked hand in hand with the Development Director and Communications Director to streamline, organize and overhaul all organization communications.
Rapport Meyers Whitbeck Shaw & Rodenhausen, LLP (now Rodenhausen Chale, LLP)Paralegal
Jun. 2007 - Jan. 2009Poughkeepsie, NYLegal research and preparation of legal documents related to state, municipal, environmental, land use, real estate law practice, acting as a liaison to several partners of Firm and clients, courts, & state entities;
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