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Work Background
Foreign Service InstituteEducation Technology Advisor
Nov. 2022Arlington, Virginia, United StatesIn this position, I lead and support innovative initiatives through the Education Technology and Innovation (ETI) team that span all schools, centers, and divisions within the Foreign Service Institute (FSI). My responsibilities include collaborating with instructors and program staff to design and implement technology-enhanced curricula and learning activities; evaluating the effectiveness and applicability of various technologies (hardware and software); providing training, consultation, and ongoing support; and promoting the integration of emerging tools and digital learning strategies across the Institute. I also play a key role in aligning ETI efforts with FSI’s strategic goals to advance instructional design and digital innovation.
NORTH CAROLINA DEPARTMENT OF HEALTH AND HUMAN SERVICESStaff Development Specialist II
Oct. 2020 - Jun. 2023Raleigh, North Carolina, United StatesAs a Staff Development Specialist, I am creating training programs using Articulate Suite of instructional design products, including Storyline 360 and Rise 360. These are primarily for the Infant-Toddler and Early Intervention programs that work with children in the State of North Carolina that have special needs or who have some developmental delays. Additionally, I am working with a team to create knowledge content in Microsoft Sharepoint.
Web Weaving Women, LLC.WordPress Web Designer
May. 2020Apex, North Carolina, United States
North Carolina Central UniversityAdjunct Professor
Aug. 2019Durham, North CarolinaIn my current position, I design and teach graduate-level courses, including Intro to Databases and Advanced Databases, Information System Projects, Information Policy and the Information Society, and Information Systems in Organizations. I develop interactive lesson plans and course materials to engage students and meet individual needs by tailoring didactic strategy based on student background and abilities. I apply current research, learning theories, academic best practices, and resources to instruction tactics. I coach and provide educational support to individual students. My selected accomplishments include:
• Integrating modern technology into instruction approach to enhance comprehension and engage students, such as distance learning technology like Zoom and Blackboard to better align the course with expected deliverables as well as supplemental tutorials created using Camtasia.
North Carolina Central UniversityGraduate Research Assistant
Aug. 2017 - May. 2019While working toward my MS in Information Science, I assisted professors and researchers in the exploration of the impact of digital literacy on teaching and learning I also served as a teaching assistant and Blackboard LMS technical support for online courses for the School of Library and Information Sciences. My selected accomplishments included:
• Designing curriculum for the School of Education's joint initiative with the Global Peace Foundation that included courses in Cyber Security (CEH, CIISSP, CISA), Call Center Support, IT forensics, and Entrepreneurship.
• Supporting the initial design for online deployment to a central repository.
• Engaging partnerships at K-12, local and international industry and civic, and faith-based organizations to establish connections at intra-institutional, inter-institution and international organizations.
• The completed research project on digital literacy is pending publication.
"Realize a Better You", Life Coaching ServicesLife Coach
Sep. 2011 - Sep. 2012I mentored people in identifying and achieve life goals by providing ongoing personal and professional guidance and support. I tailored services to individual client needs by goal setting, refining goals into actionable steps, monitoring and redirecting clients toward goal achievement, and providing accountability services in a structured environment.
My selected accomplishments included:
• Teaching live classes, tele-classes, and webinars on vision board creation.
• Delivering motivational talks about empowerment, working through fear, how procrastination becomes habit, and saving money through frugal living initiatives.
Clinical Laboratory PartnersSupervisor of Training, Client Services
May. 2010 - Jun. 2013Newington, Connecticut, United StatesAfter being promoted, I ensured clients receive exceptional service while supporting this laboratory testing company's objectives and policies. I established and implemented client service strategies that increased sales while cultivating a positive client experience. I oversaw the 40-person department, including managing daily call center
operations and onboarding all new employees on department tools and procedures. My selected accomplishments included:
• Designing online training seminars and competency evaluations using Camtasia, WebEx, and the company intranet.
• Implementing cost-containment initiatives by optimizing travel mutes and patient visits, reducing costs and downtime.
• Improving team performance by integrating onboarding program enhancements in collaboration with the·Development Team that included online training, a central repository of materials on Sharepoint, and using Camtasia to record lessons of processes.
• Creating a proprietary program that collected data from our systems for client services to use during troubleshooting with clients, reducing call time.
Clinical Laboratory PartnersIT Help Analyst
May. 2009 - May. 2010Newington, Connecticut, United StatesI resolved technical issues end users encounter by troubleshooting IT-related issues, including hardware, software, internet connectivity, and desktop support. I executed call center technology upgrades, installed new help desk software, and led training programs.
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