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Work Background
Vintun, LLCSenior Business Analyst
Jul. 2024 - Aug. 2024Mechanicsburg, Pennsylvania, United States• Collaborated in elicitation meetings to develop user stories • Provided expertise in gap analysis for SAP 4/Hana implementation
Self-employedPursuing Scrum Master Certification
Apr. 2024 - May. 2024
Impellam GroupBusiness Analyst / Support
Jan. 2023 - Dec. 2023New Holland, Pennsylvania, United States• Designed and implemented a SharePoint PowerApp workflow, enhancing user setup and approval process. Automated the approval process adhering to SOX and Segregation of Duties company requirements. • Provided comprehensive audit responses and reporting analysis from QlikSense and SAP data, as well as multiple ERP sources
• Utilized Jira for efficient issue tracking of SAP S4/HANA module
• Provided top-tier support to end users on the use of SAP S4/HANA purchasing application, Supplier Portal, and researching interface issues between multiple systems
CNH IndustrialProject Manager / Business Analyst
Sep. 2012 - Dec. 2022New Holland, Pennsylvania, United StatesSubject matter expert on the Purchasing Methodology team focusing on process improvements and simplification. I was the primary customer support and trainer for the old mainframe-based application. The team then underwent an extensive rollout of SAP S4/HANA Direct Purchasing module to replace the prior system. I gathered and developed business requirements and formed functional designs then was the key contributor working closely with the technical design team to provide a successful system launch. I was both the primary software trainer for the end users and the key contact for the IT teams where I designed UAT scenarios and received end-user approval. Created scripts for SAP actions, as well as exports of data to highlight milestones for managers. Managed external vendor team of 10 members maintaining all SLAs for successful completion of activities. Primary user administration of a complex global environment. Troubleshoot interfaces between MRP, Ariba, SAP, and In-house parts catalog tool.
CNH IndustrialProject Manager
Apr. 2006 - Sep. 2012New Holland, Pennsylvania, United StatesManage the entire process of providing software tools for authoring and publication of Parts Catalog systems distributed on various media (DVD, Web) to over 13,500 dealer locations globally as well as a customer-based version on the web. International travel and top management visibility. Effectively bridge the gap between customers, end-users, internal users and the software creators. Maintain and manage the relationship with various software vendors to continue the life cycle of design, testing and rollout for multiple, competing priorities of proprietary software. Handle all software issue escalation and training aspects, including creation of training materials for various user groups, delivery of training in large and small group settings, one-on-one, and train-the-trainer. Manage the $5M budget.
idea GSC (formerly Ajilon Consulting)Business Analyst / SME
Nov. 1999 - Apr. 2006New Holland, Pennsylvania, United Statesfor client Case New Holland: Manage the Level 3 support process receiving incidents from Europe, Asia, Africa, Australia/New Zealand, North America and Canada. Track and classify root cause of issue, the impact and roll out corrections or updates. Train the support team on new software enhancements as released. Create and maintain supporting documentation and Guide for End Users. Create and maintain documentation for the help desk analysts to use during troubleshooting. Provide third level technical support, including TCP/IP, modem and dialup networking troubleshooting, for in-house communications software and basic windows functions as well as website applications and catalog software. Conduct off-site dealer training tours throughout the US and Canada covering all aspects from creation of training plan and documentation to shipping equipment and reservation setup.
idea GSC (formerly Ajilon Consulting)Project Manager
Oct. 1998 - Nov. 1999New Holland, Pennsylvania, United Statesfor client New Holland Tractor: Take over Level 1 help desk contract for a competitor that lost the project. Learn from competitor’s help desk team and be the teacher for a new team as phase out/in of new support group. Bring the entire team up to speed on support and roles while continuing to meet service level agreements. Create weekly and monthly status reports, train help desk analysts, provide daily technical support and troubleshooting on all windows platforms. Provide continuous improvement plans to aid team’s productivity. Develop standards for software testing and create documentation for the analysts to utilize in daily troubleshooting techniques.
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