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Work Background
TBBusiness Manager
Nov. 2007 - Sep. 2010Ensuring all KPIs are met including targets, outcomes, claims and all service requirements as stipulated, Conducting Employment Services activities consistent with contractual and legislative requirements, Managing own client caseload or proportion of, based on the office's staff to client ratio, Co-ordinating, scheduling and allocating Employment Services staff and activities, Providing a high quality service to all clients irrespective of their age, gender, race, culture, religion, disability or circumstance, Forecasting of revenue both internal and external, receivable and payable. Forecasting for EOM, MTD and Yearly. Ensuring that claims, client training and all service requirements are met, Monitoring, auditing and ensuring that client file case notes and all other documentation are relevant and exceed the minimum contractual standards, Maintaining and reporting statistics relating to the provision of Employment Services to the Regional Manager, Referring clients to Professional Services for assessments, treatment plans and follow up of recommendation, Promoting and negotiating employment opportunities with employers and marketing jobseekers for vacancies, Ensure office expenditure is within company guidelines, Training and mentoring staff to ensure their performance exceeds minimum KPI standards, Conduct Recruitment and Selection activities in consultation with Human Resources and the Regional Manager, in accordance with the Company's Human Resource Policies and Procedures, Managing staff performance in consultation with the Regional Manager and Human Resources and in line with the company's performance management system, Establish community based connections to promote the full range of products and service
campbell pageManager
Jan. 2001 - Jan. 2007
MBC Employment ServicesCustomer Service Officer / Employment Consultant
Jan. 2001 - Jan. 2003Provide quality customer service to all customers and staff members and show a professional and respectful manner on a daily basis. Answering telephone and general enquires professionally on a daily basis in relation to the assistance provided by MBC. Daily running's of all administration duties from mailing, filing, data entry to book all client appointments and actioning results. Job matching clients to positions available in the local area and ensure that employers are satisfied with the service. Dealing with a diverse range of clientele on a daily basis and be able to adapt my disposition to meet the needs of the client and their current circumstances Organising and running of job search training and other programs developed by the company.
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