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Network Power<100 people
Roles
✔️100%
IT
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Consulting
💬100%
Customer Service
Geos
Work Background
Phiah MediaFounder / CEO
May. 2020United Kingdom
Process StreetCustomer Success - Partnerships
Oct. 2018 - Apr. 2023RemotePlaned out implementation and onboarding for new customers
Did deep-dive training sessions and account reviews
Contributed to support systems, such as in-product guides, webinars, and Help Center
Worked closely with other departments (Product, Sales, Marketing) to bring the customer voice into the product roadmap and strategy
Supported customers by answering questions, showing new features, and running Quarterly Business Reviews
National Governance AssociationHead Of Marketing
Apr. 2018 - Oct. 2018UK - Global
Pudz Desserts LtdDirector of Marketing and Communications
May. 2017 - Jan. 2019Kidderminster
TonyLBrown.comBusiness Systems Strategists
Jan. 2015 - Apr. 2023Supporting and equiping business owners to develop a set of business systems to ensure that their business works for them, rather than them working in their business.
Youth Work Toolbox LtdDirector of Operations
Feb. 2012 - Apr. 2018UK - Global"Equipping One Generation To Serve The Next" * Youth Sector Consultancy * Motivational Speaking (To Young People and Professionals) * 1-2-1 & Group Youth Coaching * Youth Workforce Development & Training * Youth Engagement Products & Resources * Casual Youth Workforce Agency (Providing trained / vetted Youth Sector staff to organisations on a supply basis) www.youthworktoolbox.com
Walsall CouncilOperational Lead - Positive Activities
Jan. 2011 - Dec. 2013Walsall, United KingdomOversee the management and delivery of Youth Work Provision across the Borough of Walsall.
Including Detached & Street based provision
Youth Related Anti-Social Behaviour
Mobile Youth Provision Fleet
Holiday Provision
Marketing & Communications
Online Presence
Management of overall provision within the North Walsall Area
Walsall CouncilYouth Inclusion Programme Co-ordinator
Nov. 2008 - Jan. 2011Walsall Youth ServiceTo manage and coordinate The Youth Inclusion Programme which aims to develop and deliver neighbourhood based programmes of work with the identified top 50 young people at risk of offending, via a multi agency partnership panel. The aim of the YIP is to prevent offending, re- offending and anti-social behaviour in communities identified as being crime hot spots.
Walsall CouncilFull Time Youth Worker / Centre Manager
Aug. 2006 - Nov. 2008Walsall Youth ServiceTo co-ordinate, develop and manage youth work programmes within a specific area of Walsall with a team of youth work staff, voluntary youth groups and appropriate agencies. To manage the day to day running of the youth centre and ensure the availability of high quality Youth Service provision that contributes to increasing achievement, promoting active involvement and decision making skills with young people.
Wolverhampton City CouncilMotiv8 Programme Coordinator - Multi-Agency Project (MAP)
Jan. 2003 - Aug. 2006Motive8 Programme Coordinator
Working within a multi disciplinary team with a focus on improving outcomes for young people within the ABCD area (All Saints, Blakenhall community development)
My main duties were to design, plan, and deliver 4 annual 10 week programmes to a group of referred young people who were at risk of negative outcome, including school exclusion, offending behaviour & ASB, Social exclusion etc.
Great Team, Great experience!
Wolverhampton City CouncilPAYP Keyworker
Jan. 2002 - Jan. 2003PAYP – Key worker
I managed a caseload of referred young people who were at risk of negative outcomes, including school exclusion, offending behaviour & ASB, Social exclusion etc.
My main duties were to assess the needs of the individual young people, identify any risk factors and design, plan, and deliver and range of activities to help reduce those risks.
Very hard, but rewarding work.
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