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Work Background
Capgemini-GSAWS Cloud Administrator Manager
Mar. 2022McLean, Virginia, United States▪ Support Federal Government clients in their cloud operations to enhance, optimize, and maintain their computing capabilities across their technical landscape.
▪ Manage AWS Operations team
▪ Conduct weekly and monthly reports on the status of client cloud environment
▪ Work with the larger project teams to migrate legacy applications to their cloud platform.
▪ Manage cloud infrastructure from the portal, PowerShell, or by using the CLI.
▪ Assist with upgrading, installing, configuring, and monitoring solutions in AWS for both Windows and Linux servers.
Henry Jackson Foundation/BHSAISystems Administrator
Jun. 2021 - Mar. 2022Frederick County, Maryland, United States▪ Operate, inspect, diagnose, and perform minor repair for system problems and take immediate actions to resolve malfunctions. ▪ Maintain hardware and software operating systems, to include maintenance of all systems, linked sensors, system configurations from front-end to end-users. ▪ Provide basic application training to personnel covering all aspects of system functionality.
▪ Maintain a list of personnel who may authorize access to specific rooms/areas and provide access to individuals as requested.
▪ Maintain communication and relationships across the organization with technical audiences, including translating technical jargon to non-technical audiences, and engaging with executive level stakeholders or clients.
▪ Participate in the planning, testing, documentation, coordination, installation, maintenance, and operation of all elements comprising Software management, Office 2019/Endnote upgrades, Computer upgrades/configuration, Virtual machine upgrades and set ups, Wi-Fi access points, server setups, and AppLocker integration, Asset and Device management, New/Departing Staff management and Desktop Support.
BRMi/DMSDesktop Support Specialist - Tech 3
Sep. 2016 - Jun. 2021Frederick, MD▪ Provided support for PC/Mac/phone/tablet and hardware/peripherals for over 800 end users
▪ Maintained LAN, WAN, firewalls, VPNs and other network systems.
▪ Identified security vulnerabilities and implemented procedures to ensure infrastructure meets all security requirements.
▪ Created detailed documentation on all systems to add to knowledgebase.
▪ Assisted with development, preparation, and Implementation of emergency IT solutions for business continuity. ▪ Maintained Active Directory Domain; created user groups and user accounts; reset passwords. ▪ Configured and maintain secure remote access to company network.
▪ Provisioned and supported company issued iPhone, iPads, and Laptops
Shenandoah UniversityHelp Desk Supervisor
Sep. 2013 - Aug. 2016Winchester, VA▪ Supervised 4 help desk support staff daily activities ensuring timely and professional delivery of technical support to over 4000 users for calls on network problems, computers, core software products, and related hardware peripherals.
▪ Led internal product training for new employees and international students
▪ Planned, organized, and directed the work of help desk support staff, including scheduling; evaluating and documenting performance and recommend disciplinary action when necessary; and reviewing staff work for accuracy and timely completion of assigned duties. ▪ Trained help desk staff on areas of responsibility, new technology, and support procedures. ▪ Ensured help desk staff provides consistent, high-quality, and professional service.
▪ Proactively identified process improvement opportunities, including end-user training tools and documentation.
▪ Monitored help desk activities, escalated complex problems to appropriate personnel as required, and ensured proper problem notification procedures were being followed.
Jefferson County CommissionIT Support Specialist
Jul. 2009 - Sep. 2013Charles Town, WV▪ Managed Windows 2008/2012 servers, email system, Cisco devices and Barracuda appliances.
▪ Set up PC desktops and laptops and all types of mobile devices.
▪ Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
▪ Used ticketing systems to manage and process actions taken.
▪ Installed software, modified and repaired hardware and resolved technical issues in an environment of 150 users.
▪ Managed call flow and responded to technical support needs of customers.
▪ Hardened Windows 7/Windows 2008/2012 servers using NIST/FIPS standards
HMS TECHNOLOGIES, INC.Project Manager
May. 2005 - Mar. 2006Martinsbug, WV▪ Performed business analysis, website development, research, and quality assurance for the Substance Abuse and Mental Health Services Administration (SAMHSA)-sponsored Strategic Prevention Framework State Incentive Grant (SPF SIG) .NET development project. ▪Used a variant of SCRUM methodology during the development process. ▪Wrote business requirements, design specifications, and user need descriptions, as well as tested the application.
V.A.S.T Veteran Affairs Security TeamSecurity Analyst I
Jan. 2005 - Mar. 2005Martinsburtg, WV▪Monitored and documented internal/external attempts against VA worldwide computer network using intrusion detection systems and REMEDY problem tracking system.
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