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Work Background
LuminoFounder
Nov. 2021London, England, United KingdomSince starting Lumino my roles have included: Change Lead – Global Charity
• Strategic advisor and change lead for a major project to combine two critical services within the UK.
• The role included setting standards, facilitating process improvement workshops, managing change across two competing services, communications strategies, stakeholder engagement and project management.
• Tom was able to quickly grasp the challenges at hand, provided clarity on the solutions and brought two competing services together, leaving them in a position to go to market as a combined entity. Consultant - International Consulting Firm
• Supporting the practice lead to enhance their go to market strategy for a range of consulting services.
• Delivering a range of Business Continuity, Operational Resilience and Crisis Management projects focused on meeting regulatory requirements across the retail, finance and energy sectors.
• Training junior colleagues in new approaches to support the practice lead. Consultant - Consulting Firm
• Supporting the Financial Services lead to develop the Operational Resilience proposition and go to market strategy.
• Developing external communications to set their position on Operational Resilience within the market.
• Developing an Operational Resilience assessment tool to be used across their client base.
• Running a crisis scenario to raise awareness of new approaches and FCA / PRA policy requirements. Consultant – Global Fashion Retailer
• Designing and delivering a capability maturity assessment tool with an associated one, two and three year roadmap.
• Presented options to senior executives to drive short to long term strategy decisions.
• Stakeholder interviews from C-Suite level through to operational roles, such as supply chain risk managers, IT resilience leads, data analysts and response team leads.
• Designing a ransomware simulation exercise for the most senior crisis management team.
PA ConsultingPrincipal Consultant
Feb. 2020 - Nov. 2021London, United KingdomA selection of my PA Consulting experience includes: Operational Resilience Transformation Lead - Global Asset Management organisation with over $1trillion in assets • Defining the operating model, governance, programme approach and methodology to meet the requirements within the PRA and FCA Operational Resilience policies; through his delivery, I won an industry award for excellence in the Financial Services sector.
• Setting strategy at an operational and strategic level by assessing options and presenting to executives; I helped turn the strategy into action and led a number of workstreams against clear milestones.
• Identifying Important Business Services and Impact Tolerances, confirming communications strategies and delivering scenario tests for the critical services.
• Design and delivery of multiple scenario tests across the priority Important Business Services. • Defining the global incident management operating model and a year long delivery strategy. Operational Resilience assurance lead – Major UK Retail Bank and Major UK Insurer
• Assessing current capability and proposing improvements to the strategy and approach used to identify Important Business Services and Impact Tolerances in line with regulatory requirements.
• Leading workshops across four legal entities to identify Important Business Services and a justification for each using a tailored tool which Tom designed to meet the requirements within the PRA and FCA policies.
• Defining a scenario testing framework to include the operating model and delivery plan. Operational Resilience subject matter expert – UK Finance secondment
• Helping to develop the Operating Model for the Financial Sector Cyber Collaboration Centre (FSCCC); a cross industry capability to respond effectively to major cyber incidents.
• Writing response plans and leading consultations to ensure a collaborative industry wide response. • Wrote industry thought pieces on the priorities for Cyber Transformation.
MoorhouseManager
Nov. 2017 - Feb. 2020London, United KingdomA selection of my Moorhouse Consulting experience includes: Resilience Proposition Lead
• Developing the Resilience capability through writing public facing thought pieces and internal proposition materials. • Managing large scale projects and leading colleagues and clients. Cyber Risk Transformation – Major UK financial institution
• Assessing current capability and developing the cyber response and participant assurance framework, implementing best practice approaches across a critical division. • Running industry wide consultations to define new operating standards within the payments ecosystem.
• Focusing on transformation and change management to transition strategies into BAU activities.
• Leading the design and implementation of the new approaches, building programme plans, cyber incident response plans, communications strategies and crisis exercises to improve the existing capabilities. Client side procurement – Healthcare Provider
• Leading a team of three to develop a procurement process that provided clarity to all bidders on the service requirements and how responses would be evaluated. • Managing the evaluation process, presenting recommendations to board members for final sign off. • The outcome was a rigorous process that withstood challenge from potential bidders. Finance Transformation – UK wide construction company
• Leading a team to prepare the company for their Enterprise Resource Planning (ERP) vendor selection. • Interviewing branch managers to assess the Finance department, understanding the Financial processes (Contract to Cash, Procurement to Pay, Record to Report and Project Accounting), the functional and non-functional requirements of a new system and where there would be opportunities for improvement. • Presenting opportunities to the executive team on how to optimise their finance function, proposing options for a Finance Operating Model supported by an ERP system.
PwCCrisis Leadership and Business Continuity Consultant
Jan. 2015 - Dec. 2015Los Angeles, CaliforniaResponsible for driving the Business Continuity Management(BCM) and Crisis Leadership proposition in the Southern California region. Delivering strategic workshops to identify critical business priorities and recovery objectives, stakeholders and values. Working with clients to assess existing BCM programmes, enhancing BCM programmes with deeper analysis and stakeholder engagement. Design and deliver crisis management exercises with C-Suite level and operational teams to validate existing plans and strategies against realistic scenarios based on main corporate risks.
PwCCrisis Leadership and Business Continuity Consultant
Jan. 2010 - Nov. 2017London, United KingdomResponsible for driving our Business Continuity Management and Crisis Management proposition to our South East region. The work linked to other areas under the "Resilience" banner notably Operational Resilience, Risk Management, IT resilience, Governance, Culture etc. My work covered all areas from analysing the priorities of the business, assessing impacts, plan and strategy development, business impact analyses, programme reviews, crisis leadership exercising, training, incident response, crisis management and business recovery. I worked across all industries in the UK and internationally. I worked with clients to set their overarching response strategies, focusing on strategic values and plans which can be reasonably implemented given the resources available. I regularly worked with senior leadership teams to help them define their values, priorities and set strategic direction.
PwCClient Account Associate
Nov. 2008 - Aug. 2010· Part of the Business Development team evaluating the potential for new business proposals.
· Project management for a firm wide project to outsource work to India, including the briefing and coaching of all engagement teams and ensuring we met our objectives.
· Supporting the audit team with the analysis of costs, budgets and revenues.
Lodestar Marketing LtdProject Assistant
Oct. 2008 - Nov. 2008·Helping to organise an international retail development event called Retail Connections in London for February 2009, using my Spanish skills. ·Selling the event to world renowned developers, coordinating contact lists and communicating with senior clients across Europe.
Morgan StanleyAnalyst
Jul. 2007 - Jan. 2008·Managing the confirmations process with numerous international clients including RBS, Credit Suisse and JPMorgan. ·Creating databases, reports and graphs to analyse and evaluate the team performance. ·Establishing strong client relationships.
First Cut AwardsBrand Manager
Sep. 2006 - May. 2007·In charge of advertising and promotion across Birmingham. ·Improving student awareness and consumer acquisitions. ·Gaining publicity in local media, namely radio, newspapers and Internet. ·I successfully organised a music night for the 3 Mobile First Cut Awards through my own funds, publicity and promotions. ·This honed my time management and organisational skills as well as requiring me to liaise with a range of different clients and media.
ConsaliaTranslator
Jun. 2006 - Jul. 2006·Translating consultants' courses from Spanish into English for their use in the UK. Required a high level of accuracy and ability to work on ones self.
Development SystemsAssistant
Jan. 2006 - Jan. 2006
Universidad de PontificiaStudent Brand Manager
Oct. 2005 - Dec. 2005Promotion of a charity event "Operación Kilo". ·Working with fellow students on the project to create awareness throughout Madrid, helping to raise kilos of food for the starving population. ·This developed my team working skills and promotions experience allowing me to listen to other opinions and derive the correct outcome
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