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Work Background
Marketing Coordinator
Banjalučka PivaraMarketing Coordinator
Jun. 2023Banja Luka, Serb Republic, Bosnia and Herzegovina
Customer Service Advisor
DDC MLSCustomer Service Advisor
Aug. 2022 - Sep. 2022Banja Luka, Serb Republic, Bosnia and Herzegovina- Facilitated verbal and written communication with English-speaking clients in the form of providing customer service support, - Solved client inquiries via phone, social media, chat, email and ticketing systems - Ensured the highest level of professionalism during every contact
Head of HR & Sales
Adverr DigitalHead of HR & Sales
Jun. 2022 - Apr. 2023Banja Luka, Serb Republic, Bosnia and Herzegovina- Developed and implemented sales and recruitment strategies - Built and maintained relationships with key clients - Conducted performance evaluations and managed employee performance
Administrative Assistant
IMMAF - International Mixed Martial Arts FederationAdministrative Assistant
Oct. 2021 - Apr. 2023- Familiarized national federation members with the software system in use - Assisted national federations with IMMAF tournament registration - Aided superiors in collecting and analyzing national federation data for various purposes
Community Manager
Udruženje Crvena zvezda EsportsCommunity Manager
Oct. 2021 - Mar. 2022- Managed three out of five team's social media channels - Created original content and multiple posting patterns for various social media channels - Reached most followers, most likes and most tweets in a month
Intern
Udruženje Crvena zvezda EsportsIntern
Jul. 2021 - Sep. 2021- Managed the team's Twitter account - Established a posting pattern for the official team games - Worked in correlation with the team's Discord channel for fan engagement
Editor In Chief
Enter the CourtEditor In Chief
Aug. 2019 - May. 2020- Founded and managed a team of ten journalists - Reported on seven sports simultaneously - Executed weekly reports and discussions for the journalist team
Social Media Manager
ATP Challenger - Srpska OpenSocial Media Manager
Aug. 2019 - Sep. 2019Banja Luka, Serb Republic, Bosnia and Herzegovina- Managed the tournament's Facebook and Instagram pages - Created post-match content - Prepared reports and discussed them with superiors on a daily basis
Television Host
REC Production Bosnia and HerzegovinaTelevision Host
Mar. 2017 - Sep. 2018Banja Luka, Serb Republic, Bosnia and Herzegovina- Hosted the production's weekly sports show Volim Sport - Modified existing format of the show by including guest appearances - Reported on local and regional sports
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