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Work Background
Diabetes VictoriaQuality & Privacy Manager
May. 2016 - Mar. 2025Melbourne, Victoria, Australia
Diabetes VictoriaQuality Coordinator
May. 2016 - Apr. 2019Melbourne, AustraliaCoordinating the management of the ISO9001:2008 accreditation.
EddiQuality Assurance Manager
Nov. 2014 - Jan. 2016Melbourne, AustraliaManaging all aspects of compliance in a busy start up training organisation; Ensuring that all training products meet State and Federal standards of quality;
Planning, directing and coordinating quality assurance programs and formulating quality control policies and procedures for the training organisation;
Working to improve the organisation's efficiency and profitability;
Conducting internal audits and participating in external audits;
Implementation of a Quality Compliance Management System and a Document Management System to ensure compliance within the business for the training organisation including the five RTO’s owned by the business;
Preparing and updating quality documentation;
Determining, negotiating and agreeing in-house quality procedures, standards and/or specifications;
Assessing customer requirements and ensuring that these are met;
Determining training needs for training and assessment staff;
Recording, analysing and distributing statistical information;
Monitoring performance of the compliance team members;
Meeting KPI’s and relevant auditing deadlines, reporting at Leadership meetings;
Maintaining currency and compliance with developments in the VET sector, Vet Fee Help reforms and ASQA.
Kimberley Ogden Training Pty LtdTraining Consultant
Jul. 2012 - Jan. 2023Contracted to private providers for auditing and various consultation services. These include: Participating in ISO9001, AS/NZS 4801,4804 OHS and Quality Management System audits;
Fulfilling various contract requirements with RTO’s;
Training and assessing in business and training & assessment;
Maintaining and following the clients’ quality management systems;
Abiding by ASQA and Vet Fee Help compliance requirements for training and assessment;
Project Managing the development and delivery of various courses as demanded by industry clients;
Conducting skills audits, developing learning materials and adhering to compliance requirements;
WHS management.
HolmesglenIndustry Liasion Manager
Jun. 2010 - Jun. 2012Daily operations of the Safety and Industrial Skills departments, involving the following duties: Responsible for the daily operations of the Industrial Skills and Safety departments;
Management of Holmesglen management system, regarding policies, procedures and compliance for ASQA, ISO9001:2000 and AS4801;
Managing and participating in all audit processes, liaising with internal and external auditors;
Overseeing resource development for all courses, including WorkSafe approved courses;
Developing of marketing and publicity for the departments following Holmesglen policies and procedures and considering budget restraints;
Management of administration staff and administration systems such as staff work plans, timetables and staff development;
Maintenance of yearly purchase orders, asset registers, risk assessments, OHS and management of equipment;
Designing and developing training programs for external clients, conducting skills audits, developing training plans and maintaining costings for all training programs;
Managing evaluation of all training programs from budgets to student and client feedback;
Maintaining currency with developments in the VET sector and ASQA.
The Malka GroupTraining Projects Manager
May. 2009 - Apr. 2010Box HillA busy RTO with 66 courses on scope involving the following duties; Designing and developing training programs, considering the costs of planned programs, developing and keeping within budgets;
General Management duties relating to staff and operational procedures;
Devising individual learning plans for students/organisations;
Reviewing and producing training materials for courses, evaluating training programs, amending and revising programs as necessary;
Managing the delivery of training programs, including trainers, training materials, venues and all processes involved with training;
Ensuring that AQTF training requirements are met and participation in all AQTF audits;
Maintaining currency with developments in the VET sector.
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