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Work Background
Electrical Safety AuthorityExecutive Consultant - Lead HRIS Transformation & Shared Services
Jun. 2023Toronto, Ontario, Canada• Leading to map, optimize, design end to end ESA People Function with new technology and process improvement
• Process mapped all ESA Human Resource & Payroll functions post extensive review with all teams
• Executive leadership presentation to entire SMT & EMT plus Board getting an approval on rolling out new RFP and multiple phased go live
• Designed and managed entire bidding process including RFI & RFP, Pricing, Solution Design, appendices, MSA etc.
• Created more than 900 questions and designed submission ranking process considering weighted average by each domain
• Review, shortlist vendors and designed process for demo for various teams
• Multiple Vendors / Systems reviewed, demo organized, follow up questions created
• Showcase pros and cons of all new systems such as Workday, SAP SuccessFactors, Ceridian Dayforce, UKG, Oracle Fusion etc. to EMT bringing clarity in systems capability
• Present to Board a business case and received approval for $3m, year 1 Funding
• Continue to lead final shortlist & selection/ confirmation to vendor, validation as well as
pricing negotiations
• Involved in final MSA review and executive presentation for the SMT/ EMT/ Board to select the chosen vendor
• Working with Legal & Finance on SOW as also with business for process implementation design, project team and PMO
• Working with PMO to create Project Implementation plan with two phase five sprint project plans
• Received executive panel award for outstanding contribution to ESA People Function managing more than 200 processes, 2 major unions, 600 Employees & received prestigious executive leadership award.
• Validation for integration with SAP Finance, PowerBI. Proponent of Agile methodology working with PMO to design implementation plan.
PointClickCareHR Digitization, Shared Services, Systems & Analytics (HRIS)
Oct. 2021 - Sep. 2023Toronto, Ontario, CanadaLead HR Digitization initiative via optimizing all HR Systems & People Processes and Reporting
End to end responsibility of SAP SuccessFactors -development, maintenance & CI
Streamlined (IAS) for all Single Sign On modules for Success Factors
Led the implementation of new Contingent Worker process for all contractors as well as DEI Initiative
Custodian of all contracts, partnerships with SuccessFactors, SAP, Ceridian, Lever, ServiceNow. etc
Instrumental in implementation of new SuccessFactors SF Homepage
Co -Leading a complex Year End project with multiple stakeholders such as Comp, Performance etc
Led the project to get new Power BI Dashboards and QBR Metrics developed & implemented.
Launched Engagement, Onboarding, Exit Surveys on Qualtrics platform Responsible for Lever integration with SuccessFactors
Led and Delivered New Acquisition by PointClickCare integrating EE’s, systems, 401 k, payroll etc
Developed Employee & Manager Shared Services setting up in a Hybrid + onsite at Nashville.
Responsible for Service Now implementation working closely with E &Y
Design, configure, and maintain SuccessFactors to meet business requirements, ensuring data integrity.
Collaborate with HR stakeholders to gather and analyze business requirements related to employee central, payroll, compensation, perf ,onboarding, recruitment.
Enable system testing, including unit testing, integration testing, and user acceptance testing etc.
Guide team for system upgrades, enhancements, and implementation projects.
Troubleshoot system issues, working closely with technical teams and vendors as necessary.
Develop and maintain system documentation, incl user manuals, configuration guides, process maps
Collaborate with internal IT teams to integrate SuccessFactors with other HR and business systems.
Support all HR domains via shared services such as talent, learning, performance, payroll, leadership development, analytics, compensation, benefits, HRIS, employee self-service & absence management.
WalmartDirector - People Information Systems
Jan. 2018 - Mar. 2020Toronto, Canada Area•Leading Workday Project across Walmart Canada (94K Associates) for Core HR, Career & Succession Planning, Performance management moving from PeopleSoft 8.0, Smart and People @ Work systems •Partner for Compensation, Talent Technology, Recruiting & Learning Workday Implementation moving from Kanexa Brassring, Sum Total to Workday
•Leading Transformation & Standardization of New Hire, Organization & Positions, Associate Data Admin, Absenteeism, Separation, Contingent Workers, Global Mobility across Walmart to Workday •Leading Team for day to day entry of all Employee Records in PeopleSoft for entire Walmart Canada > 300,000 transactions a year
•Helped Compensation Team to Implement new Pay Period Guidelines across multiple Walmart •Reinvented the Employee File Management & Record Retrieval process successfully •Successfully delivered on New Minimum Wage Plans for all provinces as a SPOC between Comp, Payroll
•Moved all Field Records to E- Filing thus saving a monthly 3 FTE task •Key leadership team member of Total Rewards Team partnering with all Comp, Benefits and HRIS o Movement of all Payroll to Global Business Services * Establishing Employee Plan Types within the PeopleSoft – Area Code field o Entire Process Mapping for Fleet & Logistics Process to align the same with rest of the Walmart o Successful closure of Year end, Annual Increase Tool, Bonus Pay outs across Walmart
oTransformation of all Fleet & Logistics, Bank Data into Walmart Retail platform SF, PS and Workday
o Moving from Ceridian Payroll for Bank Employees and Executive to ADP pay
o Passed very complex audit process for systems , SOX & Compliance audit
o Custodian of 300 queries and super user for PeopleSoft & Key CPAT the internal HR Reporting platform on Tableu Technology
o leader in Workday design finalization as well as creation of People Solution Team for HRSS
oPLeader for Movement of Walmart Bank employees to a new entity and responsible for systems, legal, compliance and audit
HCL Axon Technologies ( Canada) Inc (Client:BMO)Vice President – HR Consulting & Shared Services
Mar. 2012 - Jan. 2018Toronto, Canada Area•Lead end to end HR Consulting Practice for HCL presenting capability and transformation proposal for Global Clients such as inVentive, KPMG, Standard Bank, Citibank, Merck , Lays , PepsiCo
•Won a large scale HR Transformation & implementation project from the largest bank of South Africa a deal with potential value of $35 m
•Won the 13 Country APAC Payroll Contract from one of the leading Pharma.Co.
•Won the coveted HR Excellence Award for successful deployment of “ahrcus” an HCL & Success Factors joint initiative creating a key end to end HR Platform capability for HCL on Cloud
•Responsible to implement and develop the Multi County Payroll Fully Loaded Service Lines with a combination of SAP, Oracle & SAAS Cloud based platforms.
•Project Management of project teams ranging in size from 4 to 40 consultants, project budgets ranging from $50k to $10m and project schedules ranging from 3 to 24 months
•Formed a strong HR Delivery + Success Factors Platform + EC Payroll partnership to offer clients full scale HR Operation managed services on Cloud •Developing a strong Practice, Transitions & Delivery Team for HRSS. Recognized for presentation skills and effective articulation of solution for HRO
•Implemented BPM tools such as Microsoft Dynamics, Salesforce , NewGen products such as Toscana for multiple clients •Responsible as Head of Practice including Pre-sales, client workshops, solution proposal, RFI, RFP submission, Pricing and leading the deal management for several fortune 100 clients •Established HRSS for HCL Technologies responsible for > 90K employees across Multi Geo – 80 FTE’s scaling up to 300 by EOY 2015
•Specialties: Human Capital Solutions & Transformations, Outsourcing, Strategic Sourcing, Sales, Professional Services, Account Management, Executive Leadership, Delivery, Consulting, Negotiations, Operational Excellence, Vendor Management
•Working on Rogers Telecom account in Canada for Infrastructure Services
Baxter HealthcareHead- India Process Center ( HR Shared Services)
Jun. 2010 - Mar. 2012•Leading Baxter “Global HR Shared Services Center” to support almost 50K employees across APAC, EMEA, US , CAN & LA regions for hire to retire HR processes
•Leading the process, people , service delivery , client management and responsibility of running the Global Shared Services Center with a budget of USD 2 M (annual)
•Own the full accountability to run the Global Shared Services Center based out of India with close monitoring of budgets relating to Employee Payroll, Real Estate, Telecom, Technology, Employee Engagement and all day to day expenditure required to maintain the facility
•Driving the movement of work throughout the Employee Life Cycle processes from the stage Baxter starts sourcing for the employee – pre employment screening- on boarding- compensation planning- setting up Payroll & managing Retirement Benefits- Promotions- Salary Hikes- Annual Appraisals- Learning & Development- Mobility across multiple centers and finally Retirement / Termination
•Transitioning Data & Position Management, L & D , Talent Acquisition, Global Reporting, Expat Assignment , Stocks (ESOP), Sales Incentive work for EMEA , US & CAN , APAC regions to the India Process Center with strong project management rigor leading to a very successful Go live
•Launched new initiatives such as IPC @ A Glance (in house newsletter) ,I Share (3 Level Back up plan), Global MIS, Customer Centricity & IPC Process MAP and many such initiatives to make IPC (India Process Center) as a Strong HR Shared Services Unit well recognized across the Baxter Leadership Team
•Achieved an outstanding CSAT Result of 76% Favorable for the 2010-11 cycle with great scores in Customer, Directors & Process Partners feedback.
•Won the most coveted “HR Excellence – Team of the Year Finalist” award for the year 2010-11 amongst competition with 120 teams and 20 finalists. It’s a 1st ever recognition for an shared services unit in Baxter.
HoneywellGlobal Delivery Process Director ( HR Services)
Oct. 2008 - Jun. 2010• Joined Honeywell in Oct 08 as Regional Transition & Project Management Office Leader- Asia Pacific & elevated to a Global HRSS Role within 3 months
• Leading “Delivery Process Organization” with responsibility of developing 11 HR Domains ( Payroll, Benefits, Compensation, Staffing, Learning, OE, Labor & Employee Relations, Global Mobility Services, Data Admin, M&A & Managers Direct Access) across 5 Global Delivery Centers in Bangalore, Shanghai, Mexico, Czech Republic & US
• Driving the movement of work throughout the Employee Life Cycle processes from the stage Honeywell starts sourcing for the employee – pre employment screening- on boarding- compensation planning- setting up Payroll & managing Retirement Benefits- Promotions- Salary Hikes- Annual Appraisals- Learning & Development- Mobility across multiple centers and finally Retirement / Termination
• Key Achievements:-
1. Successfully delivered successful People Soft – SAP Interface and SAP Payroll Implementations for 5 entities in China, 2 in Malaysia, 5 Countries in EMEA 2. Developed a strong ,robust, detailed Project Management & Transitions Methodology i.e. HRDP 3. Formed strong partnerships with Domain Leaders, Hub Leaders, COE’s , HRIT, Global PMO, Opex , Operations , Delivery Teams and regarded as key member of Executive Council Leadership Team
4. Leading Delivery Maturity & standardization of existing work in any of the Delivery Centers- Bangalore, Shanghai, Prague, Mexico & US / CAN – Moving processes from Foundational Delivery to Optimal Delivery
5. Project Champion for BCP/ DRP Planning across multiple hubs and all domains
6. Successfully Implemented following Global Projects:-
• Compensation & Benefits: - Multiple H& I, DC, DB, Pensions projects across EMEA, APAC, Mexico & US. Global Implementation of Salary Survey, MRP, Global Comp Planning etc
• Payroll: - - EMEA, US/Canada, APAC PS- SAP roll out for multiple entities. Worked closely with ADP to move Legacy Payroll to SAP
Patni/MercerHead of Operations/ Sr. Business Leader( HRO)
Dec. 2005 - Oct. 2008Joined Patni Computers Services as Business Leader & Promoted within 24 months as Head of Operations •Leading a large team of 350+ including SDL’s, Process Managers, Team Managers, AM & TM’s
•Helped Patni grow Mercer account from $24K in July 2006 to $ 10 million worth of annual business •Manage Mercer retirement benefit processes from Australia, UK, and IRE, US with challenges of multiple locations, client, customer variation, technology & regulatory implications. •Responsible for Service Delivery & Transition of all Retirement Benefit Mercer processes from locations such as US, UK, Ireland, Australia & all Consulting & Compensation work. •Worked closely with Mercer PMO team to create Transition Roadmap for more than 500 FTE’s • Involved in Transition as well as business development function for Patni’s BPO starting with co-ordination with pre-sales, RFI & RFP’s, Diagnostic Assessment, FTE Billing Negotiations,MSA • One of the key Project Leader’s to set up Mercer’s Captive Operations by June 08 at Gurgaon • Won the coveted “Leadership Excellence” award for path breaking people practices, customer responsiveness and growth of business
•Has an invaluable exposure to all markets ranging from US (DC DB), UK (Trust Accounting, Flex Benefits, DC, DB, Pension Payroll, and Pend Management), Ireland (Trust Accounting, DC) & Australia (DB & Superannuation, Treasury, and Cash Book) and understand the legal. Technical, operational, people & customer Matrix on a global scale.
•Consistantly delivered Mercer- International Contribution Margin to 68% by managing the process with early Go Live, new business, controlling Attrition & Salary cost as well as negotiating for higher billing rates.
•Establish invaluable Client partner relationships for markets such as UK, IRE, Australia to get more and more work as well as acting as consultant to advice on issues of Client Consent ,Compliance, partnering to pitch for low margin business
Hewitt AssociatesUnit Manager ( HRO)
Aug. 2003 - Dec. 2005Unit Manger acting as Practice Leader for both Defined Contribution groups which require me to liaison with practice leaders & Client Teams across the Globe to identify & implement best practices & Global Projects. Instrumental in setting up the Defined Contribution Business in India moving work for 102 Fortune 500 Clients
• Joined as Operation Manager/TL - promoted to the be the first “Unit Manager” of the Company within a period of 17 Months. • Building on my skill sets & knowledge was given the specialized & challenging role of Unit Manger acting as Practice Leader for both Defined Contribution & Defined Benefits liasoning with practice leaders & Client Teams across the Globe to identify & implement best practices & Global Projects. • Leading the 1st process migration team to transition 401K plans processes for multiple fortune 500 clients • Migrated more than 400+ different processes for 102 global clients • Led 5 teams with 75+ Team Members, 5 Team Leaders/Project Managers, 8 Team Developers & 1 FA. •Implemented the 1st billing MIS of the company incorporating the complex structure of multiple clients with time spent per associate on different processes with the cost of the running the facility. • Driving the team to complete 350 SOP’s & SLA’s signed off during the onsite migration phase for 102 clients. Managed Multi Delivery Centers and diverse processes by effective back up planning and cross training. • Praised all across Hewitt for promoting Associate Engagement , won coveted People’s Champion Award • Created Quality Audit Grid & comprehensive Fraud & Risk Management Analysis document for all DC processes. • In the 1st annual appraisal received the ultimate & the exclusive performance rating of “Consistently Exceeding” in all performance parameters for both Goals & Leadership front.
AmexFinancial Analyst
Dec. 1998 - Aug. 20031.Joined American Express in the year 1998 in Credit Card processing and Reconciliation Team 2. Involved in two key process migrations from Australia & U.K for bank reconciliation & Accounts Payable 3. Have an end to end knowledge of American Express European Region Accounts Payable activities right from Raising a Purchase Order –Invoice Processing – (checking the cost center/accounts and authorization)- setting up the bank accounts and releasing payments via payment Run (incl. Direct Cr & Check payments)- Reconciling the sundry accounts – Controlling the debit balances. 5. Leading the Accounts Payable Debit Balance Reduction & Collection from Vendors Project, which lead to a recovery of US$ 820,000 for the company and received appreciation from top management 6. Successfully performed and excelled in All-American Express Financial Activities Including Reconciliation’s, MIS Preparation, and Vendor credit balance analysis. Also involved in success of a short term (BCP-Business Continuation Plan) Of Financial Servicing & Control. 7. Created an effective metrics for Accounts Payable -Global Payments known as ‘Pinnacle Metrics’. 8. Also led a group of Ten People in Directing and Co-coordinating the Project of Fixed Asset Inventory owned by the various cost centers Managers of American Express in the European Region. Have a thorough knowledge of FA Accounting, Depreciation and preparation of Fixed Assets Register. 9. Successful Completion of AP Euro Conversion Project, which was the most important project for Entire American Express for the Year 2001. Performed Conversions for all European Markets for Financial Services Department from local currency to Euro. 10. Present the six-sigma metrics every month via the medium of Quality Meetings to Senior Level Management 11. Supported Six Sigma projects for Vendors Payable and Fixed Assets group, leading to re-engineering of three (FT) full time employees.
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