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Work Background
Northumbria University Academic Assistant in Arts Design and Social Sciences
Oct. 2024I manage and organize capacity-building sessions aimed at empowering Palestinian students. Working in collaboration with Northumbria University, my primary role is to coordinate educational workshops and development programs that help students enhance their skills in these disciplines. I am responsible for scheduling, logistics, and resource management to ensure that each session is impactful and aligned with the program’s goals. This position enables me to contribute to meaningful educational experiences and support students in achieving their academic and professional aspirations.
International Trade CentreNational Consultant
Nov. 2021 - May. 2022Gaza, Gaza Strip• Designed and implemented training programs for 150+ participants, resulting in 500+ completed projects with collective earnings exceeding $120,000.
• Supervised and coordinated with a team of trainers to ensure the effective delivery of program objectives.
• Provided actionable insights to participants on freelancing strategies, enabling them to successfully acquire projects and generate revenue.
• Monitored and reported progress to ITC, ensuring transparency and alignment with program goals.
Key Achievements:
• Supported participants in completing hundreds of projects and generating sustainable freelance incomes.
• Developed and implemented training content that aligned with international freelancing standards and market trends.
Mercy CorpsE-Work Consultant
Mar. 2021 - Mar. 2023Lebanon- Developed comprehensive training and mentoring plans for 300+ trainees, enabling them to secure freelance projects collectively worth over $100,000.
- Conducted 150+ one-on-one mentoring sessions, providing tailored guidance on building and optimizing freelancing profiles.
- Applied Agile methodologies to ensure flexibility in executing training plans, focusing on continuous improvement and prioritizing trainees' evolving needs.
- Utilized management tools such as Trello and Jira to track trainee progress, assign tasks, and ensure seamless workflow.
- Empowered trainees to adopt effective professional habits, including time management, professional communication, and virtual teamwork. Key Achievements: - Facilitated a successful transition for trainees into sustainable freelance careers, enabling them to generate significant income using their newly developed skills.
- Enhanced participant engagement and success rates by integrating personalized mentoring approaches and leveraging modern tools.
- Delivered training sessions based on Scrum principles, equipping trainees with systematic methods to manage their freelance projects efficiently.
- Implemented analytical tools to periodically evaluate trainees' progress, driving improved training outcomes and delivering innovative solutions to freelancing challenges.
OqoodiCEO and Product Manager
Sep. 2020• Defined and executed the product vision and roadmap, integrating user feedback, market trends, and analytics to prioritize features and ensure platform scalability and usability.
• Directed the development of a fintech platform, achieving 5,00 active users and processing $4M+ in transactions within two years.
• Increased user retention by 25% and expanded the client base by 40% through iterative improvements and a focus on user experience.
• Led cross-functional teams of developers, designers, and marketers to deliver a robust product using tools like Jira, Trello, and Figma, ensuring smooth collaboration and timely delivery.
• Spearheaded partnerships with Nsave.com, Bank of Palestine, and Lahza.io to facilitate secure and efficient payment and payout solutions.
• Played a pivotal role in Oqoodi’s participation in the Fintech for a Future Accelerator, showcasing the platform’s potential during the March 2023 Demo Day in Jordan, and attracting interest from venture capitalists.
• Championed Oqoodi’s success at the Tech the Justice Gap Forum 2023 in Tunis, achieving first place for leadership in fintech innovation.
• Secured €30,000 in funding through the Hiil Accelerator and achieved first place at the Fintech Demo Day 2023organized by GIZ.
Gaza Sky GeeksMentor
Jul. 2018 - Mar. 2021Palestinian TerritoryDelivered 300 hours of training and coaching sessions for 105 mentees. The program is supported by Coca-Cola • Educating 105 mentees about various freelance platforms and e-work tools.
• Educating the mentees about various freelance platforms, tools, and methods.
• Served as a role-model by supporting mentees with their involvement in freelance activities.
• Provided the mentees with success strategies and soft skills to build eye-catching profiles. • Helped the mentees to obtain 661 projects and generate $131,247 of revenue within the training courses. • Highlighted and encouraged opportunities for mentees to work in groups rather than individuals
Act for Development and Entrepreneurship Chief Executive Officer
Mar. 2017• Founded and led Act, a non-profit organization dedicated to empowering youth through training, mentorship, and co-working initiatives.
• Designed and launched the HopeHub Initiative, providing essential resources such as free internet access, workspaces, and mentorship to freelancers, startups, and displaced communities.
• Developed and implemented innovative programs that trained over 12,000 participants in freelancing, digital entrepreneurship, and remote work skills.
• Built strategic partnerships with universities, local businesses, and international organizations to amplify the impact of Act's programs.
• Facilitated capacity-building workshops focused on digital tools, freelancing platforms, and soft skills crucial for thriving in the remote work environment.
• Enabled participants to collectively generate over $1 million in freelancing revenue.
• Successfully ran a LaunchGood campaign, raising $90,000 to fund Act’s initiatives supporting freelancers and startups in marginalized communities.
• Secured additional funding and recognition from organizations such as EFE, WAFA, and the Palestinian Ministries of Economy and Communication.
• Created sustainable employment opportunities for displaced youth, empowering them to achieve financial independence through freelancing and remote work.
BTIMultimedia Product Specialist
Mar. 2015 - Aug. 2015Gaza• Spearheaded the design and development of multimedia products for educational purposes, including interactive web applications and gamified learning tools.
• Managed the creation of 2D and 3D animations for instructional videos and educational games, aligning with client objectives and learner needs.
• Collaborated with designers, developers, and educators to ensure products met both technical and educational standards.
• Developed workflows for multimedia projects, integrating tools like Adobe Flash, After Effects, and Unity for seamless production.
• Conducted usability testing and gathered user feedback to refine multimedia products for optimal engagement and effectiveness.
• Supported the integration of interactive multimedia into existing educational platforms, enhancing accessibility and user experience.
Avatar Information TechnologyFounder and Product Manager
Jan. 2010• Spearheaded the design, development, and scaling of educational technology products, with a focus on interactive learning applications and games.
• Directed the development of the award-winning Kan Yama Kan, an interactive app for children’s storytelling that promotes creativity and critical thinking.
• Led the creation of Shakhabeet, a platform for educational games designed to enhance Arabic language skills and provide engaging learning experiences for children.
• Defined and managed product roadmaps, translating user needs into actionable features and overseeing development lifecycles from ideation to market launch.
• Implemented agile project management practices, using tools such as Jira, Trello, and Slack to streamline workflows and enhance team collaboration.
• Conducted user research and usability testing to ensure products met market needs and delivered exceptional user experiences.
• Represented Avatar IT at international competitions, achieving:
1- Semi Finalist at Intel Business Challenge MENA (2013).
2- Winner of ICT Challenge 2013 (1st Place, Middle East).
3- Semi- Finalist at MIT Pan Arab Region Competition (2013, 2014).
• Collaborated with accelerators and entrepreneurship programs such as Shabakat to scale operations and secure funding for product innovation.
Key Achievements:
• Successfully launched five educational apps and games, collectively achieving over 50,000 downloads and widespread recognition in regional markets.
• Increased user engagement by 45% through iterative feature optimization based on analytics and user feedback.
• Developed partnerships with educational institutions to integrate apps into curricula, expanding product reach and impact.
• Reduced development timelines by 30% through the adoption of agile methodologies and cross-functional team alignment.
Freelancer.comProduct Development Manager
Dec. 2009• Oversaw the full product development lifecycle for clients on platforms like Freelancer.com, Upwork, and PeoplePerHour, ensuring high-quality delivery across multiple industries.
• Built and managed remote teams of developers, designers, and QA specialists, leveraging tools like Slack, Jira, and Trello to streamline workflows and maintain alignment with product goals.
• Conducted extensive market research, competitive analysis, and user feedback sessions to inform product roadmaps and prioritize features.
• Defined product requirements through detailed documentation (PRDs), aligning stakeholder needs with user-centric design principles.
• Utilized Google Analytics and Hotjar to analyze user behavior, identify pain points, and implement improvements that boosted usability and engagement.
• Established agile workflows, conducting daily standups and sprint planning to enhance collaboration and ensure timely delivery.
• Designed wireframes and prototypes using Figma to visualize and test product features before development.
• Worked closely with stakeholders to ensure product-market fit, resulting in improved retention rates and higher user satisfaction.
Key Achievements:
• Successfully launched 65+ scalable digital products for startups and SMEs, contributing to client business growth and funding success.
• Delivered MVPs for 20+ clients, enabling rapid market entry and iterative development based on real user feedback.
• Helped clients achieve a 50% increase in user engagement through optimized feature design and seamless user experiences.
• Reduced project delivery times by 30% by implementing agile methodologies and automating key processes.
• Secured long-term contracts with 100+ clients due to consistent delivery of impactful results and excellent communication.
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