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Work Background
SanFrais SolutionsFull Stack Engineer and Merchant Services Consultant
Mar. 2025Columbus, Ohio Metropolitan Area• Develop and debug website using HTML, CSS, and JavaScript for a small business
• Consult with merchants to optimize credit card terminal services and save costs.
Veeva SystemsCommercial Content Associate
Nov. 2022Dublin, Ohio, United States• Manage various customer accounts by troubleshooting issues, helping users understand configuration, and creating accounts.
• Reference, share, and provide feedback on knowledge base articles and other support-owned documentation that assists the team in identifying key business practices to implement into daily problems
• Cultivate relationships with clients, providing trust, empathy, and speedy resolutions to issues
• Maintain Vault Administrator Certification by completing required feature modules and passing exams
Dickens School of LanguageFounder
Mar. 2020 - Nov. 2022Columbus, Ohio, United StatesFounder and English Language Instructor of the TEFL/TESOL method at the Dickens School. Invested Language Engineer making sure AI can understand French, Italian and Spanish + many other languages coming soon.
HuckberryCustomer Experience and Fraud Analyst
Jul. 2019 - Mar. 2020Columbus, Ohio AreaJunior Fraud Analyst and CX Liaison for a small e-commerce company based in San Francisco which specializes in Menswear, Everyday Carry and Outdoor Gear. Use personal judgement and rule-based methods to evaluate risky transactions placed through the online store. Mediate communication between the Customer Experience and Finance Departments to balance company use of appeasements and account closures.
AmazonAssistant Manager
Apr. 2018 - Apr. 2019Hilliard, OhioLead a team of 5-15 Amazon Associates per shift while managing inbound and outbound operations at the UOH2 Prime Now fulfillment operations facility. Controlled and forecasted order volume and capacity constraints determinant on available staffing and labor hours balanced against vendor scheduling. Analyzed daily needs of the business to suggest actions that best support the customer experience. Routinely create and execute a daily plan to fulfill between 300 – 500 orders a day or 4,000 – 5,000 units a day while receiving in a daily inventory of 3,000 – 10,000 units.
AmazonAssociate
Sep. 2017 - Apr. 2018Columbus, Ohio AreaPositively impacted site’s Net Promoter Score (NPS) by resolving customer issues and escalations, following ad-hoc standard operating procedures and by contributing to site leadership. Facilitated a pleasant experience for customers by excelling at the site’s key KPI’s such as order SLA and NPS. Filled in for Site Manager during off hours to lead the team/open and close the building.
UberSupport Expert
Jul. 2016 - Jun. 2019Columbus, OhioOutstanding performer on the Community Operations team at Uber Technologies working to troubleshoot Uber Driver app account issues and activate prospective driver partners. Excelled in three key KPI’s for the Greenlight Organization at Uber including Issue Resolution, Expert Helpfulness and 14-Day Conversion. Synced with Chicago based City Operations team to escalate high priority account issues, city specific events and app malfunctions.
italkiTEFL Instructor
Jun. 2016 - May. 2018Columbus, OhioInvested TEFL/ESL instructor dedicated to making English an accessible skill to all, including immigrant populations, through fun and inspiring exercises. Experienced in developing curriculum to teach English as a foreign language to individuals throughout the world of all language backgrounds and abilities. Provided measurable assessments of students’ written and oral American English through personalized 1:1 conversation and custom exercises. Prepared students to pass language assessment exams and various professional licensing exams.
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