Veeva SystemsCommercial Content Associate
Nov. 2022Dublin, Ohio, United States• Manage various customer accounts by troubleshooting issues, helping users understand configuration, and creating accounts.
• Reference, share, and provide feedback on knowledge base articles and other support-owned documentation that assists the team in identifying key business practices to implement into daily problems
• Cultivate relationships with clients, providing trust, empathy, and speedy resolutions to issues
• Maintain Vault Administrator Certification by completing required feature modules and passing exams