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Work Background
VitamixSenior Customer Care Representative
Sep. 2020 - Sep. 2024Senior Customer Care Rep focused on handling intricate customer inquiries through effective communication and strategic problem-solving, ensuring the highest satisfaction and rapport. Expertise in navigating challenging scenarios with finesse, adeptly defusing escalated situations through a poised, professional, and diplomatic approach. Dedicated to upholding and enforcing rigorous company standards, ensuring unwavering uniformity and excellence in every customer interaction. Driven by a steadfast dedication to preserving and fortifying brand identity, consistently ensuring that every customer interaction aligns seamlessly with the brand's ethos and values. Fueled by an unwavering commitment to operational excellence, constantly striving to refine processes and optimize workflow efficiencies.
321 Action Games, LLCOwner I Publisher
Jul. 2020Kearny, New Jersey, United StatesCo-creator and Lead Writer for 321RPG: Developed original IP and co-authored over thirteen published works. Production Oversight: Manage all aspects of daily production, from recruiting and coordinating artists, consultants, editors, and layout teams to ensuring timely project delivery. Crowdfunding Expert: Successfully led bi-annual crowdfunding campaigns, consistently securing capital for production and expansion. Global Distribution Strategist: Spearheaded the acquisition of worldwide distribution channels, bringing 321RPG to an international audience.
Ham-Fisted ProductionsOwner | Producer
Jan. 2016New JerseyPodcast producer and engineer in charge of overall production, distribution, and growth of shows, as well as consultation for outside clients and additional audio and visual services. Created and launched shows from concept to execution, attracting 800,000+ listeners and boosting ad revenue by 500%. Produced three popular shows with a combined listenership of over 800,000, covering gaming, sobriety, self-help, and pop culture. Devised a targeted sales strategy to align with each show's spirit and aesthetic, significantly increasing ad revenue and establishing strong, ongoing partnerships with companies and community resources.
Collaborated with advertisers and sponsors to drive revenue growth. Sourced and recruited talent by monitoring social media trends to find authentic voices and building shows from a grassroots approach. Secured featured guests for shows and managed to hire outside contractors for music and voice-over work. Provided consultation services to external clients on their shows' production, performance, and growth.
Directed the creation of ads and promotions for social media and other channels, enhancing visibility and engagement.
VitamixAssistant Regional Manager, East Region
Jan. 2014 - Jan. 2020East RegionPromoted to lead and provide creative direction for a sales team of 40+ reps in the Northeast region. Managed daily operations, supervision, onboarding, and travel for all representatives. Developed and executed sales coaching courses and modules to train new sales reps in the art of compelling storytelling for sales. Partnered with key accounts to sustain and boost sales momentum. Oversaw a multi-million dollar operating budget and sales targets. Architect of a Comprehensive Sales Training Program: Spearheaded the full rollout of a new sales training program across the US and Canada, boosting productivity and reducing overhead costs by 15%.
Coaching and Professional Development: Guided and developed sales representatives, resulting in 10 promotions and three advancements to Certified Trainers. Performance Monitoring: Conducted weekly calls, monthly performance reviews, and field visits to enhance productivity, sales, and professional growth, aligning with company sales growth initiatives. Team Staffing and Development: Focused on recruitment, scheduling, and career advancement of team members. Standardization of Training Program: Co-authored and refined the sales trainer manual, creating a standardized training process. Regional Sales Training Meetings: Planned and executed quarterly regional sales training meetings, coordinating site locations, lodging, travel, entertainment, curriculum, and training materials.
Collaboration with Key Account Management: Ensured smooth and consistent live demonstrations through close collaboration with key account management teams. Integration of New Sales Programs: Led the integration of new sales programs and business expansions. Streamlined Regional Operations: Developed a streamlined program for regional day-to-day operations, enhancing communication between management and sales representatives, improving scheduling, and optimizing field utilization.
VitamixSenior Sales Representative, Northeast Region
Jan. 2011 - Jan. 2014Northeast RegionRecruited to lead and develop a new standardized training program for over 55 regional sales representatives. Collaborated with senior management to strengthen brand presence and customer loyalty. Consistently met and exceeded monthly sales targets. Collaborated with the leadership team to standardize site demonstrations across the US and Canada, enhancing consistency and boosting per-location sales. Achieved over 115% of revenue goals, earning recognition as the top sales rep and trainer for the East Region. Selected by management to develop off-site training for the regional sales team, resulting in improved morale, consistent training messages, and increased overall sales in the first year.
UnwinnableSpecial Event Coordinator | Promotions Manager
Jan. 2010 - Jan. 2016Kearny, New JerseyBuilt strong partnerships with the editorial staff, focusing on promotion and branding.
Planned and coordinated events, parties, and conferences. Drove viewership to the site using local and e-commerce advertisements. Recruited and trained talented individuals for creative contributions to the website. Led the bi-annual event, The Geek Flea, to promote the website and enhance community involvement. Developed a solicitation plan to secure community sponsorships, products, and services for fundraising. Coordinated with vendors to rent tables and supplies and created online promotions. Identified local venues for events with potential for expansion. Provided on-site oversight for events, troubleshooting any issues that arose. Increased year-over-year traffic with an 80% vendor commitment rate for future events. Assisted in subscription drives for the online magazine, including creating audio and video ads to boost readership, resulting in a 20% bi-annual increase in subscription rates. Solicited advertisers and sponsors for the website and live events. Managed a team of volunteers and staff for staging and producing live events. Recruited talent for creative contributions, including writing, art, and audio/visual content.
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