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Work Background
RingRingCustomer Success Manager
Mar. 2023
RingRingProject Manager
May. 2020 - Mar. 2023At RingRing we are passionate about automating your companyโs customer interactions. Our Communication Platform is an all-in-one platform to reach your customers directly through SMS, Voice, WhatsApp and Chat- & Voice bots. A different communication tool for every need. In my current role I manage a variety of custom voice- and chat bot projects, collaborating with the client and the technical team from kick off to delivery, using agile methodologies. I make sure the clients needs are converted into a feasible and realistic project, striving to increase efficiency by automating a part of the company's communication.
ChaperoFounder
May. 2020Foodbox, catering and food pop up concept. High in taste and originality.
www.chaperobox.com
iReachm.comProject Manager
May. 2019 - May. 2020VilvoordeResponsibilities included project planning and sprint planning based on agile methodologies. In addition to designing bot conversations, performing internal tests and planning continuous improvement tasks to further improve the service. Communication with different stakeholders throughout the project has been another important part of the responsibilities, as well the organization of a range of workshops in regards to onboarding, training and user adoption.
iReachm.comCustomer Experience Manager
Oct. 2017 - May. 2019VilvoordeCreation and set up of the customer journey using different tools, managing customer service and support, as well as administering the social media accounts and creating content for the website.
FOD Binnenlandse ZakenStage Criminologie
Mar. 2016 - Apr. 2016Bruxelles
PZ BethaniรซnhuisStage Klinische Psychologie
Mar. 2013 - Jun. 2013Zoersel
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