Abdelwahab Gohar

IT Helpdesk

Call CenterCustomer Support RepresentativeSupport SpecialistITActorAppointment SetterTranslatorUndergraduate StudentCustomer ServiceHelp Desk SupportEntertainmentAssistantData EntryData Entry Specialist🎓 Student

I am a full time college student at GMU. I am studying cybersecurity engineering, and I am working as an IT help desk for federal work study. I have a security+ certification. I have worked as a cashier before. I am a very quick learner, I am creative and I am a good leader.

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Work Background

Front Desk Staff

George Mason UniversityFront Desk Staff

Oct. 2023Managed and resolved technical support tickets. Handled 10-15 tickets per week, ensuring smooth operations with a 90% satisfaction rate from users Set up and maintained technology for the MPR. Supported 2-3 events weekly with minimal troubleshooting needed, ensuring zero disruptions. Delivered IT solutions. Kept things running smoothly by minimizing downtime, helping office staff stay productive with 20% fewer reported issues.

Information Technology Help Desk

Liberty Language ServicesInformation Technology Help Desk

Jan. 2021 - Nov. 2022Managed the help desk - Set up and configured 5-7 computers and systems per month, ensuring smooth operations for new and existing employees. Troubleshot technical issues. Resolved 3-5 tickets weekly, minimizing downtime and keeping productivity steady across the small team. Utilized Active Directory. Managed 2-3 new user accounts per month, streamlining onboarding and ensuring access control was handled smoothly. Enhanced security measures. Applied system updates monthly, reducing vulnerabilities and ensuring 100% of systems stayed up-to-date with the latest security patches. Resolved hardware and software issues. Handled a few ad-hoc issues each week, maintaining a high level of functionality for a small workforce.

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