BrightKey, Inc.Vice President of Operations
Feb. 2020 - Jul. 2020Annapolis Junction, Maryland, United StatesEnsure all operations are delivering excellent, cost-effective service to our clients. Audit internal and external processes against industry best practices. Focus internal operations to ensure client success in membership and fulfillment. Ensure all activities are built around a data-focused, results-oriented mindset. Built on client requests from its earliest days in 1988, BrightKey has expanded from a mail processing, warehousing, and fulfillment provider to a leader in outsourced solutions and support. Our team of more than 550 professionals applies best practices and a commitment to help clients and partners improve back-office efficiencies, provide exemplary service, and deliver excellent customer experiences. BrightKey has a reputation synonymous with support excellence and a history of customizing our services to fit our clients’ ever-changing needs. Our commitment to each program includes consistent high-quality support, anticipation of future needs, and expansion of service options. BrightKey’s capabilities include, but are not limited to the following: • Warehousing and Fulfillment • Data Integrity
• Kit Assembly • Onsite Event and Meeting Support
• On Demand Printing • Strategic Outreach (telemarketing)
• Data and Mail Processing • Survey Administration and Analysis
• Customer Care • Creative Services
• Data Entry • Digital Document Management
• Order and Financial Processing • Mailroom Management and Staffing