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Work Background
Revel - An Infogain CompanyWeb Operations Project Manager (Microsoft)
Jul. 2023Seattle, Washington, United StatesPlay a crucial role in supporting the tactical and operational aspects of managing, maintaining, and building new websites. Collaborate closely with web managers, marketers, designers, and publishing teams to ensure the successful execution and delivery of projects within defined SLAs.
GenentechDigital Experience Manager, Web
Sep. 2022 - Jul. 2023South San Francisco, California, United StatesContract through Magnit Global • Responsible for the coordination and execution of multiple website/mobile related projects ensuring consistency with brand strategy and business objectives
• Works in partnership with internal and external teams to deliver web projects on time and budget through effective management of the project timeline, issues, risks, dependencies, and deliverables
• Has a good understanding of web best practices including user experience, SEO, A/B testing, and website performance optimization
• Drives customer-centric service delivery, quality production, and optimization for impact and efficiency
• Maintains high-quality data in and leverage analytics to drive data-driven decisions
• Manages production agency/vendor management and UAT team to coordinate approval for launch
• Adheres to processes and standards for campaign management and assess operational metrics in order to prioritize work and develop business-focused recommendations.
• Delivers operational excellence by identifying and implementing process improvements and informing standards that enable great customer experience
• Uses expertise to influence overall web/mobile service roadmap and portfolio
• Tests pilots and drives adoption of new capabilities
Cambia Health SolutionsWeb Production Specialist II
Sep. 2015 - Sep. 2022Seattle, Washington, United StatesSupport role in creating web experiences for a variety of audiences. Responsible for the day-to-day updating and maintenance of the organization’s websites and manage content from multiple internal departments. Publish newsletters for employers and brokers. Manage web projects from start to finish. Oversaw the organization and maintenance of digital assets, including photographs, graphics, and multimedia content. Implemented a comprehensive digital asset management system to improve efficiency in asset retrieval and usage rights management. Created and optimized metadata for assets to improve search functionality and facilitate content discovery.
Seattle Theatre GroupUsher
Jan. 2014 - Jul. 2015Seattle, Washington, United States• contracted by Staff Inc
• Greet patrons upon entrance to the venue and show patrons where to find exits, bathrooms, and concession stands
• Check tickets and provide guidance to seats and distribute programs or event schedules. Answer various questions and ensure all patrons' needs are met.
• Help eject disorderly or obnoxious patrons and provide assistance to patrons with special needs.
• Handle complaints or suggestions and light the way with flashlights when patrons leave their seats and help patrons down stairs or onto ramps.
Gap Inc.Seasonal Sales Associate
Dec. 2013 - Nov. 2018Seattle, Washington, United States• Maintain an awareness of all promotions and advertisements. • Assist in floor moves, merchandising, display maintenance, housekeeping, processing and replenishing merchandise and monitoring floor stock. • Aid customers in locating merchandise and assist in completing price changes within the department. • Organize and cleaned store during downtime
• Any other tasks as assigned from time to time by any manager.
Cambia Health SolutionsWeb Experience Designer
Jul. 2010 - Sep. 2015Seattle, Washington, United StatesProvides usability expertise and direction to create functional design layouts that fit into and support overall information structure.
Intermec by HoneywellMarketing Specialist
Jan. 2010 - Jul. 2010Everett, Washington, United States• Responsible for managing and coordinating the ongoing maintenance of content for all Intermec global channel websites and online presence. Develop and maintain high-quality content for all partner web systems, with a particular focus on maintaining a good user experience and ensuring the highest possible level of online serviceability to our vital partner community
• Schedule and organize projects and development of new content, including major enhancements and technical changes to all company channel websites and additional 3rd party web systems. Develop and implement content workflows as necessary
• Develop and document new maintenance and QA processes and ensure accurate updating of existing documentation when standard processes change or require improvement. Utilize my skills and experience to consistently refine web content administration, maintenance and QA processes, with the goal of increasing efficiency
• Managed a centralized repository of marketing collateral and digital assets, ensuring version control and accessibility for global teams.
• Developed and maintained metadata schema to standardize asset tagging and categorization for easy retrieval.
• Collaborated with designers and content creators to ensure assets were appropriately tagged and organized within the digital asset management system.
Intermec by HoneywellWeb Content Administrator, Intermec by HoneyWell
Mar. 2009 - Jan. 2010Everett, Washington, United States• Contract through Pace Staffing
• Responsible for ongoing website content maintenance 16 global websites. Work with other members of the Web Marketing Team to implement major enhancements and technical changes to the company’s public-facing Web sites. Interface with internal and external contacts to assist in the development and update process
• Implement Web Content Strategy and continuously maintain high-quality, error-free content across all Intermec Web mediums and manage online content for marketing literature (PDF, Flash and HTML files)
• Managed digital asset library comprising images, videos, and documents for a global marketing team.
• Implemented metadata standards and taxonomy to enhance searchability and accessibility of assets.
Planet TechnologiesProgram Manager, Microsoft
Dec. 2008 - Mar. 2009Redmond, Washington, United States• Manage topic owners from across the company through a multi-step process to create new topics, validate quality controls, and publish to the EBC catalog of offerings using SharePoint
• Engage individuals and guide them through orientation, which includes an on-boarding process of observing briefing sessions, co-presenting, and being observed during the first solo briefing
• Execute regular review and maintenance of both content material and speakers for the entire EBC catalog
• Maintain standard reports to track progress, trends, identify areas of concern, and support management business decisions
Intermec by HoneywellWeb Content Coordinator
Mar. 2007 - Dec. 2008Everett, Washington, United States• Contract through Pace Staffing
• Responsible for ongoing website content maintenance. Work with other members of the Web Marketing Team to implement major enhancements and technical changes to the company’s public-facing Web sites. Interface with internal and external contacts to assist in the development and update process
• Implement Web Content Strategy and continuously maintain high-quality, error-free content across all Intermec Web mediums and manage online content for marketing literature (PDF, Flash and HTML files)
Columbia CollegeOffice Assistant/Computer Support Technician
May. 2005 - Jun. 2006Marysville, Washington, United States• Organize and manage departmental resources to complete projects
• Maintain and update filing, inventory, mailing, and database systems
• Assemble, install, maintain, and troubleshoot computer hardware, software, and peripherals
US Navy ReserveHospital Corpsman (Medic)
Aug. 2002 - Aug. 2006Silverdale, Washington, United States• 1 of 2 medics assigned to a Marine platoon administering immunization programs;
• Rendering basic and advanced emergency medical treatment;
• Instructing marines in first aid, self aid and personal hygiene procedures;
• Transporting the sick and injured;
• Conducting preliminary physical examinations;
• Performing medical administrative, supply and accounting procedures;
• Supervising air, water, food and habitability standards
• Operation Enduring/Iraq Freedom
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