TTECCustomer Service Representative
Nov. 2014 - Nov. 2021Jonesboro, Arkansas, United States, RemoteWorked in customer service for inbound call center for health companies. Completed work as a member of a specialized member service team for a health service client. Completed training for team leading in the BUILD program. I additionally sold medical insurance as a licensed health insurance agent. I also was promoted to a Tier 2 level associate with a banking service client for health needs. I handled escalated issue and assisted agents on their phone calls, communicating my email and chat.