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Work Background
the VAULTSProject Manager
Mar. 2022Calgary, Alberta, Canada
Sunset HomesProject Manager
Oct. 2018 - Jun. 2021Calgary, Alberta, CanadaCustom design build, infills and major renovations
Sunset HomesProject Coordinator
Oct. 2018 - Jul. 2019
Stormtec GroupOperations and Administrative Coordinator
May. 2018 - Oct. 2018Calgary, Alberta, Canada
24 Design LtdConstruction Manager
Mar. 2017 - Oct. 2018Calgary, Canada Area
ICON Stone + TileScheduling Coordinator
Mar. 2016 - Aug. 2017Calgary, Canada AreaResponsible for coordination of project templating, installation and warranty & chargeable service calls. Manage and plan the schedule for six estimators and installers. Efficient with time sensitive projects. Work with customers to achieve install expectations. Positively communicate with customers concerns or queries regarding maintenance of stone.
Greg Martineau ProjectsProject Coordinator
Nov. 2014 - Oct. 2015Calgary, Alberta, CanadaResponsibilities
Coordinate upwards five installation crews for residential windows and doors. Work closely with residential project managers to coordinate and assist with residential siding projects. Communicate with clients, update them with schedule changes, order status and installation requirements. Collect payment, discuss service if required and follow up to ensure client satisfaction. Accomplishments
Streamlined work order completions, helped eliminate inefficient tools and procedures. Worked to reduce overflow of projects by working closely to have the right installer for the right job. Assisted in reducing lead times for client installation. Skills Used
customer service
Project management
Multi tasking
The ability to remain calm in stressful situations
Working in a team environment
NuCon West Construction ManagementOffice Manager/ Project Coordinator/Executive Assistant
Nov. 2012 - Nov. 2014Calgary, Canada area• Affluent with City of Calgary permit admissions and regulations, prepare tender packages, coordinate site meetings and collect and compile quotes for budgetary purposes.
• Complete billing spreadsheet and request trade progress payments from customers while using transparent bookkeeping skills and cost plus methods.
• Prepare and monitor project schedules. Coordinate trades at the request of PM.
• Prepare, track and bill for change orders and additions to contract.
• Revise budget and strategies for marketing concepts to reduce paper advertising and increase online and social media advertising. Since conception, online marketing has had a 100% success ratio.
• Streamline office procedures to simplify practices and allow the team to work more efficiently.
Waves Coffee AlbertaOperations Consultant
Jan. 2012 - Jan. 2012Calgary, Canada AreaConsult on operations for upwards of eight independently owned coffee house franchises. Input standards and create manuals for company followed Operations Manual. Responsible for complete franchisee training along with their team.
• Ensures that all waves Standards for Food and Beverage quality, customer service, cleanliness and operating systems are met.
• Created and reviewed area wide initiatives to positively impact sales and cost controls.
• Liaison between corporate office and franchisee
• Ensured 100% of Marketing material is distributed and executed to all locations
Maxem EyewearReceptionist/Office Coordinator/Customer Service
Jan. 2011 - Jun. 2012Administrative support for head office and team of over 40 employees. Provide direct support to Human Resources Manager and National Accounts Manager. Primary customer service contact for Suntech Optics division and responsible for sales to house accounts. • Streamlined all office supply ordering to ensure the best volume discounts. Annual cost savings estimated at $12,000. • Streamlined receptionist and customer service roles to eliminate inefficiencies and redundancies. Net impact was a reduction of 1,040 hours annually. • In 2011, house account sales exceeded budget by 9.5% and outpaced overall company growth. • Received “Eye Saw You” (employee of the month) four times for going above and beyond in assisting other team members.
• Exceeded fundraising target for BC Children’s Hospital Foundation by over 20% and achieved new company fundraising record. As a key member of the fundraising committee, I was an active participant in the creative planning sessions and oversaw event planning and execution.
What a Dish CateringOwner and Culinary Designer
Dec. 2007 - Jun. 2012Hands-on in all aspects of business including culinary chef and planner for special events, corporate functions and specialty meals. • Provided special dietary meals as private chef to multiple families on ongoing contractual basis. Executed special event and corporate functions from venue/meal planning to function execution.
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