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Work Background
MicrosoftSupport Engineer
Sep. 2020Atlanta, Georgia, United StatesSolution Design and Implementation: Collaborate with customers to understand their backup and recovery requirements and design tailored solutions using Azure Backup, Azure Site Recovery, and related services. Infrastructure Management: Ensure the optimal performance and availability of backup and recovery infrastructure, resolving issues promptly to minimize downtime. Security and Compliance: Implement rigorous security measures to safeguard backup data and ensure compliance with data retention and regulatory requirements. Disaster Recovery Planning: Work closely with clients to develop comprehensive disaster recovery plans, conducting tests and exercises to validate their effectiveness. Automation and Scripting: Leverage PowerShell and automation techniques to streamline backup and recovery processes, enhancing operational efficiency. Training and Support: Provide technical training and support to internal teams and clients, assisting during critical incidents to minimize disruptions.
MicrosoftMicrosoft Perimeter Computer Technician
Apr. 2019 - Apr. 2020Atlanta, Georgia, United StatesKey Responsibilities: Hardware Maintenance: Diagnosed, repaired, and maintained computer hardware, ensuring optimal performance for desktops, laptops, servers, and peripherals. Software Support: Provided technical support for Microsoft software, resolving issues and assisting with installations and updates. Troubleshooting: Conducted in-depth troubleshooting to identify and resolve complex hardware and software issues, minimizing downtime. Network Support: Collaborated with network administrators to troubleshoot connectivity problems and ensure reliable data communication. System Upgrades: Executed hardware and software upgrades, ensuring compatibility and adherence to company standards. Data Security: Implemented security measures to protect sensitive data and systems, following cybersecurity best practices. Documentation: Maintained detailed hardware and software records, facilitating efficient resource management. User Training: Provided guidance to end-users on hardware and software usage, enhancing productivity and satisfaction. Team Collaboration: Collaborated with cross-functional teams to tackle technical challenges and contribute to IT projects. Technology Trends: Stayed updated on emerging technology trends and best practices for continuous improvement. Key Achievements: Successfully resolved complex technical issues, resulting in improved system performance and user satisfaction. Achieved relevant certifications and training to enhance technical skills and knowledge. Contributed to significant IT projects that enhanced efficiency and benefited the organization. My role as a Computer Technician at Microsoft allowed me to provide essential support to maintain the efficiency of computer systems and ensure the highest level of service to our teams and customers. I am proud to have been part of an organization dedicated to empowering people through technology.
MicrosoftMicrosoft Perimeter Product Advisor
Oct. 2017 - Oct. 2018Atlanta, Georgia, United StatesKey Responsibilities: Customer Engagement: Engage with customers in a friendly and approachable manner, building rapport to understand their unique requirements and preferences. Product Knowledge: Maintain in-depth knowledge of Microsoft's products and services, staying up-to-date with the latest technological advancements. Sales Excellence: Consistently meet and exceed sales targets by effectively showcasing the value and benefits of Microsoft products to customers. Customer Education: Provide insightful guidance and product demonstrations to empower customers with the knowledge they need to make informed decisions. Problem Resolution: Proactively address customer concerns and inquiries, resolving issues promptly and ensuring customer satisfaction. Team Collaboration: Collaborate with team members to achieve collective sales and service objectives, contributing to a positive work environment. Product Feedback: Gather valuable customer feedback and insights, helping Microsoft enhance its products and services based on real customer experiences. Continuous Learning: Engage in ongoing training and professional development to stay at the forefront of technology trends and product updates. Key Achievements: Consistently achieved or exceeded sales targets, contributing to the success of the Microsoft Retail organization.
Received positive customer feedback and recognition for exceptional service and product knowledge.
Actively participated in training and development programs to enhance product expertise and customer service skills.
My role as a Product Advisor at Microsoft has allowed me to blend my passion for technology with the opportunity to assist customers in finding the solutions that best suit their needs. I look forward to continuing to serve our customers and provide them with exceptional experiences with Microsoft's innovative products and services.
AmpThinkSystem Analyst Intern
Aug. 2016 - Aug. 2017Atlanta, Georgia, United StatesRole Overview:
As a Systems Analyst Intern at Mercedes-Benz Stadium, I've had the privilege of working with cutting-edge technology to enhance and optimize the large-scale Wi-Fi systems. My role involves utilizing provided technology, including computers and phones, to modify, enhance, or adapt the existing network infrastructure. By integrating new features and improvements, I've played a vital role in enhancing the efficiency and productivity of the network deployed by AmpThink. Key Accomplishments: System Examination: Conducted thorough examinations of existing IT systems and business models to identify areas for improvement and optimization. Systems Analysis: Analyzed system requirements, including performance, security, and scalability, to identify key areas for enhancement. Product Development: Engaged in product development activities, which included designing and implementing solutions to address identified system requirements and challenges. Configuration and Testing: Implemented, configured, and rigorously tested feasible solutions to ensure they met performance and functionality criteria. My experience as a Systems Analyst Intern at Mercedes-Benz Stadium/AmpThink has been instrumental in honing my technical and analytical skills. I've had the opportunity to work on cutting-edge technology and contribute to the ongoing enhancement of Wi-Fi systems, ensuring an improved experience for stadium attendees and visitors.
Boys & Girls Clubs of AmericaBoys and Girls Club of Metro Atlanta Strategic Program Management Intern
Jul. 2016 - Oct. 2017Atlanta, Georgia, United StatesOverview: I served as a Strategic Program Management Intern at the Boys and Girls Club of Metro Atlanta, a nonprofit dedicated to youth development. I contributed to youth programs, gaining insights into program management, data analysis, and community engagement. Achievements and Responsibilities: Collaborated on youth programs promoting growth and academic success.
Analyzed program data for informed improvements.
Participated in program evaluation and effectiveness assessments.
Contributed to strategic plans enhancing program quality and reach.
Supported community events, fundraisers, and outreach.
Engaged with Club members, providing mentorship and guidance.
Assisted in resource development and program materials.
Conducted research on youth development best practices.
Engaged in training and professional development. Key Takeaways: My internship deepened my passion for youth development. I gained hands-on experience, appreciating the role of mentorship and support. I'm dedicated to continuing my journey in the nonprofit sector, fostering positive change in our communities.
City of Atlanta Department of Watershed ManagementProgram Management Internship
May. 2016 - Aug. 2016Atlanta, Georgia, United StatesRole Overview:
During my internship at the City of Atlanta Department of Watershed Management, I developed valuable business and technical skills. I contributed to data analysis, communication, and technology projects, enhancing my understanding of key concepts. Key Achievements and Responsibilities: Developed business and technical skills, including presentation creation and cross-functional teamwork.
Implemented advanced data gathering and analysis strategies to support data-driven decision-making.
Perfected interpersonal abilities, both written and verbal, including technical writing.
Gained an enhanced understanding of technology concepts, particularly in systems engineering and modeling.
Produced various data analysis documents, including Meeting Minutes, Business Cases, and Project Workbooks.
My internship provided practical experience in data analysis and technology concepts, preparing me for future endeavors in information technology and data analysis.
Herzing UniversityInformation Technology Intern
Jan. 2015 - Jan. 2016Atlanta, Georgia, United StatesRole Overview:
As an IT Intern at Herzing University, I actively contributed to the university's technology initiatives, gaining hands-on experience in information technology. My role involved supporting the IT team in various projects to enhance the university's technological infrastructure. Key Responsibilities: Technical Support: Provided hardware and software support to university staff and students, resolving inquiries and troubleshooting issues. Hardware Maintenance: Assisted in maintaining computer hardware, including desktops, laptops, printers, and peripherals. Software Support: Supported software installations, updates, and configurations, ensuring accessibility to essential applications. User Training: Conducted training sessions for staff and students, facilitating effective technology resource utilization. Inventory Management: Maintained accurate IT inventory records, streamlining procurement and equipment organization. Documentation: Created IT procedure documents, troubleshooting guides, and knowledge base articles for efficient issue resolution. Collaboration: Collaborated with IT team members on diverse projects, contributing to IT solutions and infrastructure enhancements. Technology Trends: Stayed updated on emerging technology trends and best practices for continuous improvement. Key Achievements: Successfully resolved technical issues, enhancing the technology experience for students and staff.
East Dekalb Boys and Girls ClubJr. Staff
Jun. 2014 - Jul. 20151839 Phillips Rd, Lithonia, GA 30058-Established a safe environment during program areas.
-Served and cleaned up breakfast and lunch.
-Filed paperwork
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