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Work Background
Turner & TownsendDirector
Apr. 2022London Area, United KingdomDigital Technology consultant Business Transformation, Process Improvement
Business, personal and professional development coaching
NLP practitioner
NewMead Business ConsultingDirector
Mar. 2017 - May. 2019London, United Kingdom, Bury St Edmunds SuffolkManagement Consulting
CognizantBusiness Analyst and Project Manager - UBS Group Operations
Apr. 2016 - Jan. 2017London, United KingdomBusiness process transformation and deployment of ARIS for Enterprise Process Management across Group Operations service lines to strengthen process management capability and improve quality and consistency of service delivery
Barclays CapitalBusiness Analyst and Consultant
Sep. 2015 - Jan. 2016Canary WharfBarclays Capital Markets - Risk and Finance Change
Lean transformation TOM design for future state processes and customer experience
BNP ParibasConsultant and Coach
Apr. 2014 - Aug. 2015Global Markets IT - Coaching Agile teams in project delivery and quality management
Lloyds Banking GroupBusiness Analyst and Coach - Service Excellence Programme
Aug. 2013 - Mar. 2014Strategic programme to create and embed Service Excellence across Group Operations, Retail & Wealth, Global Payments, Credit Operations. An approach based on Systems Thinking and building on Operations Excellence capability already established through Lean deployments. Working with teams to coach and embed the methodology and identify opportunities to improve the Customer experience across end-to-end services
Royal Bank of ScotlandBusiness Analyst - Finance Transformation Programme
Nov. 2012 - Jun. 2013London, United KingdomStrategic programme to sustain Lean improvement initiatives and Continuous Improvement capability across Corporate Banking Finance Division. Deploying process improvements in a global extended team model across UK and India Corporate Banking Finance teams
Direct Line GroupBusiness Process Transformation
Aug. 2011 - Oct. 2012A strategic business change programme to improve process capability. Strategy development, TOM definition, Lean process improvement, customer journey modelling, systems improvement, people capability definition and deployment,
TfLBusiness Analyst/Consultant - IM Transformation Programme
Nov. 2010 - May. 2011ITIL process improvement project to provide a better customer experience. Defined and deployed ITIL processes for Incident, Problem and Change Management. Service Catalogue and Service Request Fulfilment including online customer request portal
RBSProject Manager/Capability Development Consultant
Apr. 2010 - Nov. 2010Project to implement a new target operating model and develop people and process capability for a new rating delivery support function in Pricing and Underwriting
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