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Work Background
IQX Business SolutionsCustomer Success & Service Delivery Manager
Sep. 2023Sydney, New South Wales, AustraliaI ensure that our customers get optimal value from our products and services they purchased. This means making sure our products and services are running effectively and efficiently.
IQX Business SolutionsProject Manager
Jul. 2021 - Aug. 2023Sydney, New South Wales, AustraliaProject Manager across Australia and America consulting practice.
IQX Business SolutionsLead Consultant
Jul. 2019 - Jun. 2021Sydney, New South Wales, AustraliaSAP Consultant, Business Analyst and Project Management Professional enabling digitalization for SAP
IQX Business SolutionsSenior Consultant
Oct. 2016 - Jun. 2019Sydney, AustraliaLead SCRUM teams to achieve sprint goals. Performs business analysis to get client and project requirements and provide effective solutions. Designs effective, reusable and commercially viable technical solutions with specific emphasis on user experience and process optimisation.
AccentureSAP Finance Application Associate Manager
Jul. 2012 - Jun. 2016Kuala Lumpur, MalaysiaRoyal Dutch Shell Plc. Kuala Lumpur, MY
SAP Business Analyst | FICO and JVA Consultant January 2014 to June 2016
o Elicit, define, structure, document and model requirements to understand gaps in the business process and system functionality. This involves communication, in geographically and culturally diverse stakeholders, with the aim of obtaining alignment and approval of the requirements and solution. o Liaise and integrate task that involves multiple teams and stakeholders to ensure project issues and defects are resolved in a timely manner. This includes handling and resolving escalations from system and process owners, business users, and other team integrators. Successfully coordinated a high severity issue amongst business users, support teams, SAP, and management which prevented a penalty of USD50K. o Successfully performed an analysis of month-end and year-end finance closing activities which brought down year-end high severity incidents from 12 to 0 and achieved on-time year-end closing deadlines despite introduction of new group reporting system design. o Provide technical assistance as a SAP FI-GL, FI-AR, FI-AP, FI-AA, CO-CCA and JVA subject matter expert, monitor and drive escalated issues which cannot be resolved by project analyst or 2nd line support. This includes reviewing test performed to ensure that changes have no impact in production environments. Possesses advance knowledge of procure-to-pay, order-to-cash, build-to-retire, and report-and-analysis processes. o Monitor team SLAs and KPI to ensure deliverables are on track. Hold discussions with offshore support team lead regarding team performance.
Sapphire-Pacific Solutions, Inc.SAP FICO and BI Consultant
Mar. 2010 - May. 2012Makati City, Philippineso Elicit, analyse and document the client’s business processes to map the As Is – To Be. These include gathering user requirements and perform gap analysis and suggest solutions to address process gaps based on SAP best practices. Accomplish the blueprint and document the input – process – output through narratives, flowcharts and use cases. o Configure FI-AA, FI-GL module based on signed blueprint and perform unit and integration testing for the configurations done. These include preparation of functional and technical specifications for customised forms, reports and enhancements. Also include testing and coordination with developers the customised requirements. o Prepare functional specification, test scripts, training materials and conduct User Acceptance Testing and End User Training.
o Perform data conversion and migration (chart of accounts, g/l balances, customer open items, vendor open items, asset balances, budget with cost center, etc.) using LSMW, BAPI, and ABAP batch upload.
BayanTradeSAP FICO and BI Consultant
Jun. 2008 - Mar. 2010Makati City, Philippineso Configuration of General Ledger (GL), Customer (AR), Vendors(AP) Fixed Assets(AA), CO-Cost Center (CCA) and Profit Center (PCA), CO Internal Order (IO) and CO Profitability Analysis (COPA) to fit the business blueprints.
o Develop functional specifications for forms and reports as needed by technical team. Uploading and validation of master data and transactional data through LSMW and ABAP batch upload.
EYAssociate
Nov. 2006 - Jun. 2008Makati City, Philippineso Execute audit procedures, such as obtaining an understanding of business processes, industry practices, testing general and specific financial controls and performing substantive audit procedures. o Accomplish deliverables such as client correspondence, memoranda, worksheets, working papers, reports, and other pertinent documents the details the engagement procedures performed.
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