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Work Background
Ivy Rehab Physical TherapyPatient Coordinator
Jul. 2023 - Oct. 2024United StatesCoordinated all front-desk & patient intake functions, including registering patients, managing high-volume appointment scheduling, as well as upholding daily clinic flow to ensure positive patient experience in outpatient rehabilitation setting.
Managed revenue cycle tasks from start to finish, from verifying insurance coverage and securing authorizations, collecting co-pays & outstanding balances to processing patient documentation in compliance with HIPAA and organizational norms.
Served as a primary communication hub by handling numerous incoming calls, triaging patient and provider inquiries, and facilitating accurate, timely information exchange between patients, clinicians, and external stakeholders alike.
Monitored clinic performance metrics & assisted in operational improvements, therefore helping rehab maintain optimal patient throughput, minimize scheduling conflicts, and support overall clinic productivity and service quality.
Reed Technology & Information Services (RELX)Data Entry Operator
May. 2020 - Jul. 2023United StatesInterpreted & keyed complex source data from the United States Patent and Trademark Office into proprietary databases, adhering to rigorous procedural standards in order to preserve consistency and legal validity of federal records.
Identified and resolved discrepancies in data sets, including typographical errors, omitted fields, and duplicated entries, by cross-referencing multiple documentation sources apart from applying appropriate composition codes.
Consistently surpassed established performance metrics (KPIs) for both speed & accuracy, contributing to departmental throughput and making sure that time-sensitive workloads were completed within strict production deadlines.
Leveraged multiple workflow tools to organize, update, and validate high-volume data in a secure, compliance-driven environment, supporting operational efficiency and protecting sensitive intellectual property information.
Giroud Tree & LawnCustomer Service Associate
Mar. 2018 - Dec. 2019United StatesManaged appointment calendars for five Arborist Sales Representatives in both Google & proprietary scheduling systems, organizing client visits, adjusting for weather or availability changes, alongside safeguarding use of field resources.
Operated a multi-line phone system in order to route incoming calls, respond to various inquiries, and relay urgent information, therefore maintaining smooth interactions between clients, office staff, and field crews.
• Delivered customer service excellence across phone, email, and in-person channels. Addressed billing questions, clarified treatment schedules & service details, and resolved concerns or complaints to amplify client satisfaction and loyalty rates.
Transcribed handwritten proposals into work orders for approved jobs, proofread team submissions for clarity & correctness before release, and gained recognition for innovative methods that improved customer engagement and data accuracy.
Vertical ScreenGlobal Human Resources Researcher
Aug. 2015 - Mar. 2018Advanced from HR Researcher (Microsoft Team) to broader responsibilities, expanding beyond standard verification tasks to overseeing priority-client education and employment checks while affirming every stage complied with internal policies.
Coordinated with Applicant & Client Services teams in order to resolve escalated screening issues, securing necessary documentation from external vendors & liaising directly with representatives for impeccable verification workflow.
Validated completed searches performed by team members from other units, enforcing regulatory guidelines by issuing quality error notices where appropriate and reinforcing process adherence to minimize operational risk.
Trained in records protocols, including Canadian criminal background checks/special-case handling, while supporting beta testing of proprietary case-management tools along with onboarding process via reference interviews & post-hire follow-up.
Safeguard Business SystemsDistributor Accounting Clerk
Feb. 2015 - Jun. 2015United States, LansdaleAdministered daily account protection queues within specialized Business Planning & Control System (BPCS) platform for AS-400, reviewing transactional data for accuracy and taking corrective actions to safeguard distributor account integrity.
Maintained monthly account protection files for non-integrated Business-Acquired Model distributors, applying advanced Excel functions, including Pivot Tables, to track, compare, and reconcile commissions and sales data.
Compiled monthly commission packages for legacy distributors by separating reports, preparing statements with supporting documentation, issuing checks, and processing approved commission adjustments from plant operations.
Health AdvocateOperations Administrative Assistant
Aug. 2012 - Dec. 2014United StatesHandled the intake and distribution of all physical and electronic correspondence for a high-volume call center, scanning and uploading data into multiple case management platforms.
Provided operational support through supply coordination, vendor communication, and quality reporting for audit teams.
Cross-trained in claims handling, after-hours case management, and biometric data entry.
Progressed from Outbound Calling Associate, where responsibilities included Medicare Advantage member outreach, HEDIS data collection, appointment assistance, and provider location coordination,
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