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Work Background
Video Game AmateursCo-Founder
Apr. 2019New York, New York, United States- Defining the company's vision, mission, and long-term strategy. Worked closely with other co-founders to set goals, identify market opportunities, and develop a roadmap for growth.
- Pioneered a creative and collaborative work environment, assembling and managing a talented team of developers, community leaders, and designers.
- Oversaw all aspects of business operations, including strategic planning, budgeting, marketing, and distribution.
- Fostered strong relationships with key industry partners, securing valuable partnerships and collaborations that enhanced brand visibility and market reach.
- Implemented effective marketing strategies, leveraging digital platforms, social media, and influencer marketing to drive user acquisition and engagement.
- Identified potential risks and develop strategies to mitigate them. Made informed decisions based on market research, competitor analysis, and industry trends to minimize risks and maximize opportunities.
- Oversaw the development of VGA's services, ensuring that they meet market demands.
- Plan, budget, and allocate support in line with underlying business and company priorities for each service for Video Game Amateurs.
- Develop standards of documentation, tracking, and system design for Tournaments and Events.
- Developed Tournament data needed to support the journey to grow competitive engagement within our Communities (Discord, Social Media).
- Negotiate contracts and manage relationships with outside vendors and partners.
- Prepare ROI and pitches for gaming integrations and track performance.
- Manage programs and live calendars including prizing, online event/streaming schedule and planning.
Prep for PrepDirector Of Technology
Oct. 2017 - Oct. 2023-Working collaboratively across departments and vendors to understand needs and design and implement tools to optimize internal workflows, thereby enabling data analytics and facilitating student learning and engagement.
-Supervising, evaluating, and mentoring a team of 6 Technology Associates focused on technology delivery and support.
-Transition the organization of 100 staff members and 350 students to remote solutions within 2 weeks of the pandemic including Zoom, Google workspace, mobile softphones, Chromebook and hotspot deployment. -Created the process of creating accounts for the student population to streamline communication and utilize for google classroom.
-Facilitated the customization of our Filemaker database with our partner vendor and onsite staff to meet the organization’s needs.
-Manage multiple databases and student information systems for the organization and handle data transfer between them for each department.
-Deploy and manage a Unifi wireless solution and Cisco Meraki firewalls at 2 offices, setting up a site-to-site VPN between the 2 sites and our Azure infrastructure.
-Deploy the Cisco Webex unified communication tool at both sites to replace our phone system.
-Initiate the Microsoft Azure migration project by setting it up to be able to support file storage and beginning the replication of our onsite servers.
-Managing and identifying vendors and resources to meet evolving needs of the organization.
-Managing budget for Technology Department.
-Overseeing technology training of program administrators, teachers, and counselors to meet their diverse learning needs.
-Assisting Chief of Operations with additional projects as needed.
New Heights Academy Charter SchoolIT Manager
Apr. 2014 - Oct. 2017Manage school-wide infrastructure and systems supporting over 700 students grades 5-12 and over 100 staff members mainly focusing on implementing solutions to assist in reaching the organization’s goal of 90% proficiency in the Core Curriculum. Handling and planning all projects regarding technology school-wide. -Migrated Hyper-V virtualization structure to a deployed VMware ESXi 5.5 solution utilizing a Tintri SAN and 3 HP Proliant host servers to provide nearly 20 virtual servers including Domain Controllers, File Servers and an Exchange server cluster.
-Reconfigured and implemented domain core network services such as DHCP, DNS, Group Policy and DFS to ensure proper network connectivity and utilization.
-Implemented an off-site Cloud Services solution for Disaster Recovery of primary services and files
-Deployed Google Apps Team Collaboration software platform to allow better communication for classroom work between students and instructors and off-site collaboration for school leadership
-Provide documentation, utilization guides and training to C-level leadership and instructors on implemented solutions.
-Manage network infrastructure across 5 floors including Brocade switches, Meru wireless and Sonicwall firewall.
-Built and manage small helpdesk team of 3 individuals, handling escalated issues and delegating tasks as necessary.
-Manage all Student/Staff Information Systems.
-Plan and develop policies for technology and information systems utilization.
-Utilize Project planning tools to properly manage expectations for technology projects.
Pretend LabsOwner/Strategic IT Consultant
Sep. 2013-Provide content production for immersive experiences utilizing virtual reality, augmented reality, projection mapping and live-streaming as needed by firms. -Address client needs and build full scope solutions
-Provide event management and promotion services
-Provide infrastructure-based solutions to companies ranging from small businesses to hedge funds. Assisting businesses with their technological needs and design customized IT strategies to optimize business efficiency. -Implement and deploy virtualization solutions utilizing VMware ESX and Hyper-V.
-Deploy and manage Team Collaboration solutions utilizing Google Workspace and Office 365.
-Deploy and migrated relevant systems to Microsoft Azure and Amazon Web Services cloud environments.
-Implement network switch and firewall upgrades for clients based on recommendation.
-Implement and manage Microsoft Windows Server environments.
Chelsea TechnologiesSystems Engineer
Jul. 2012 - Sep. 2013Manage and provide business technology solutions to several hedge funds, banking institutions and private equity firms. Provide advisory services for key decision makers based on their technological needs and design customized IT strategies to optimize business efficiency. -Maintained and provided support for over 50 hedge funds and financial institutions totaling at more than 600 end-users and 150 physical and virtual servers. -Primarily maintained Windows Server environments with Hosted Exchange services. -Deployed Disaster Recovery solutions for clients in datacenters throughout NY, NJ and FL.
-Deployed networking and firewall solutions based on client needs.
RICGNetwork Administrator
Apr. 2010 - Jul. 2012Midtown NYC-Performed all required systems administration and routine maintenance tasks, coordinates with external support resources as required, to ensure network and system uptime, security and performance.
-Maintains relevant records, documentation, log file management and adhere to ITIL, company policies and procedures along with best practices for change management.
-Supports internal users in the use of technology by providing any necessary training, mentoring on IT policies and advice.
-Maintains RICG’s 3 VMware V-Center setups which total to over 60 servers
-Monitor and support of systems, internal applications and configurations, workflows, whether internal or deployed on behalf of clients, and facilitates the response and remediation to issue which may arise.
-Maintains a list of suppliers and other subcontractors who may be required to assist in the resolution of technical issues or to provide various products or services.
-From an IT perspective, responsible for onboarding new staff and the termination of user accounts relating to staff leaving RICG’s employ.
-Responsible for system security, IPS/IDS monitoring and related access controls.
-Coordinates with external resources on IT projects and services that may be outsourced.
-Installs and upgrades applications, operating systems and hardware.
-Tracks and organizes software licensing, hardware inventory and upgrading needs.
-Develops and implements network strategies with external and internal resources.
-Establish and maintain secure network tunnels to transfer data internally and externally.
-Maintain and test network connections and data transfer through use of an external test environment.
-Handles and responds to all SQL issues in a development and live environment by coordinating testing with developer team.
-Handles and responds to all IIS issues in a development and live environment by coordinating testing with developer team.
MOUSEMOUSE Squad Trainer
Oct. 2007 - Nov. 2009-Created and implementation of proficient lesson plans based on computer software, hardware, and networking in regard to teaching students within the age range of 13-20 on the MOUSE specific training modules.
-Manage classroom sizes of 10-30 students.
-Train other MOUSE Squad trainers.
NPower NYNPower Help Desk Analyst
Sep. 2007 - Aug. 2009-Provided Help Desk Customer Service to over 1,500 users.
-Administrated over 100 Non-Profit Organizations domains including their active directories, exchange servers, blackberry enterprise servers, and overall network functionality.
-Created and administered organization specific documentation for specific tools and applications and guidance documentation to instruct and illustrate to clients on how to perform certain tasks.
-Created and administered internal organization specific documentation for specific tools and applications.
-Up to date Knowledge Management within the ticketing system Service Desk.
-Ran personalized site assessment of prospective client sites through the use of the tool Tech Atlas.
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