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Work Background
ALLFED - Alliance to Feed the Earth in DisastersHuman Resources Coordinator, Finance Coordinator
Aug. 2020MalaysiaThrough my work at ALLFED, I am hoping to contribute to organizational coordination, by helping people achieve specific objectives, develop their skills, and increase how satisfied they feel with their team experience.
Harviestoun Brewery LtdFood & Beverage Outlet- General Manager
Sep. 2019 - Aug. 2020London, United Kingdom
Roast London LtdRestaurant Manager - Actting as GM
Jun. 2018 - Sep. 2019Major Achievements • Restaurant operational cost savings through the reduction of labour cost by 21% in 2018 compared to 2017.
• An increase in employee satisfaction by 15% in 2018 while cutting staff turnover in half by developing staff recognition and accountability programs
• An increase of revenue by 15% in 2018 compared to 2017 through opening the restaurant as all-day dining for 3 weeks in December 2018
• An increase of revenue by 10% through the use of social network promotion, with special attention towards the Asian markets (using Wechat and Alipay platforms)
• Established and maintaining personal contact with guests, and dealing with complaints in person and through email/phone correspondences. Customer loyalty to the restaurant improves as seen in a higher number of returning customers.
• Targeting new customers with the introduction of ‘Experience Vouchers’ that is marketed on the restaurant website. Saving of £20k per annum is estimated by not using external marketing platforms.
• Increased Health & Safety and Food Safety audit ratings (by Shield Safety Group) from 88 to 93 through working closely with kitchen and FOH management
• Crisis management and employee support by organising counselling services for those in needs (such as after the Borough Market terrorism attack in 2017). Partnered with the sommelier to create and introduce an outstanding wine list that doubled revenues within 4 months
Directly managed, trained and ensure professional development of 45+ employees
Consistently control profits and losses by following company guidelines for labour and inventory management
Increased customer satisfaction from 70% to over 85%, by developing individual training plans for all employees
Assisted in the preparation of the annual operating budget
An increase of revenue by 15% in 2018 compared to 2017 by opening the restaurant as all-day dining for 3 weeks in December 2018
Roast Restaurant LtdRestaurant Manager
Sep. 2015 - May. 2018London, United Kingdom Managing a fine dining restaurant staff of 45+ employees, with 400+ daily covers and average daily sales of £15k
Motivating staff through the acknowledgement of their hard work and achievements, and instilling accountability while leading by example
Increased employee retention rate by 15% through coaching and daily shift meetings
Restaurant awarded in 2016, 2017, and 2018 for "Best Breakfast in London’’ by the Open Table Platform
Achieved and maintaining a 3% annual growth in profit through the management of controllable costs such as reducing unnecessary overtime and optimum staff rotas
Doubletree by Hilton London WestminsterRestaurant And Bar Manager
Jul. 2003 - Sep. 2015London, United KingdomDoubletree by Hilton Westminster Hotel
previously known as City Inn Westminster and Mint Hotel Westminster Oct 2012 – Aug 2015 Restaurant/Bar Manager, Jun 2010 – Sep 2012 Restaurant Deputy Manager, Doubletree by Hilton Westminster
Jul 2007 – May 2010 Events Operation Manager, Doubletree by Hilton Westminster Nov 2006 – Jun 2007 Breakfast/Lunch Manager, Doubletree by Hilton Westminster
July 2003 – Oct 2006 Room Service Supervisor, Doubletree by Hilton Westminster
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